--- title: Activechat.ai Reviews meta\_title: 'Activechat.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Activechat.ai works for a business like yours. aggregate\_rating: rating\_value: 3.5 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- ### Activechat.ai Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users express frustration due to **lack of customer support** , which hindered their ability to use Activechat.ai effectively. [(1 mentions)](https://www.g2.com/products/activechat-ai/reviews?filters%5Bsentiment_snippet%5D=2068121&qs=pros-and-cons#reviews) Users face significant **communication issues** with ActiveChat, leading to frustration and loss of trust in the product. [(1 mentions)](https://www.g2.com/products/activechat-ai/reviews?filters%5Bsentiment_snippet%5D=2068125&qs=pros-and-cons#reviews) Users report severe **inaccuracy issues** with account access and unresponsive support, leading to mistrust in ActiveChat. [(1 mentions)](https://www.g2.com/products/activechat-ai/reviews?filters%5Bsentiment_snippet%5D=2068115&qs=pros-and-cons#reviews) Users express frustration over **poor customer support** from ActiveChat, citing unresponsive communications and unresolved access issues. [(1 mentions)](https://www.g2.com/products/activechat-ai/reviews?filters%5Bsentiment_snippet%5D=2068124&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Activechat.ai ##### 1. Customer Support Users express frustration due to **lack of customer support** , which hindered their ability to use Activechat.ai effectively. [ See 1 mentions ](https://www.g2.com/products/activechat-ai/reviews?filters%5Bsentiment_snippet%5D=2068121&qs=pros-and-cons#reviews) See Related User Reviews AG Angela G. Small-Business (50 or fewer emp.) 0.0/5 "Bought lifetime deal on AppSumo - no access and no response from ActiveChat or AppSumo" What do you like about Activechat.ai? I was hopeful this was going to be a useful tool for managing chat requests on website. Never was able to use it and no support provided. ### Top Cons or Disadvantages of Activechat.ai ##### 1. Communication Issues Users face significant **communication issues** with ActiveChat, leading to frustration and loss of trust in the product. [ See 1 mentions ](https://www.g2.com/products/activechat-ai/reviews?filters%5Bsentiment_snippet%5D=2068125&qs=pros-and-cons#reviews) See Related User Reviews AG Angela G. Small-Business (50 or fewer emp.) 0.0/5 "Bought lifetime deal on AppSumo - no access and no response from ActiveChat or AppSumo" What do you dislike about Activechat.ai? I bought a lifetime deal on AppSumo in 2019 - five licenses. In January 2025, I tried to access my account and get everything set up and was unable to ##### 2. Inaccuracy Users report severe **inaccuracy issues** with account access and unresponsive support, leading to mistrust in ActiveChat. [ See 1 mentions ](https://www.g2.com/products/activechat-ai/reviews?filters%5Bsentiment_snippet%5D=2068115&qs=pros-and-cons#reviews) See Related User Reviews AG Angela G. Small-Business (50 or fewer emp.) 0.0/5 "Bought lifetime deal on AppSumo - no access and no response from ActiveChat or AppSumo" What do you dislike about Activechat.ai? I bought a lifetime deal on AppSumo in 2019 - five licenses. In January 2025, I tried to access my account and get everything set up and was unable to ##### 3. Poor Customer Support Users express frustration over **poor customer support** from ActiveChat, citing unresponsive communications and unresolved access issues. [ See 1 mentions ](https://www.g2.com/products/activechat-ai/reviews?filters%5Bsentiment_snippet%5D=2068124&qs=pros-and-cons#reviews) See Related User Reviews AG Angela G. Small-Business (50 or fewer emp.) 0.0/5 "Bought lifetime deal on AppSumo - no access and no response from ActiveChat or AppSumo" What do you dislike about Activechat.ai? I bought a lifetime deal on AppSumo in 2019 - five licenses. In January 2025, I tried to access my account and get everything set up and was unable to ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Customers.ai](https://images.g2crowd.com/uploads/product/hd_favicon/d13e640c74221877c47e7e5b4b8e6e4d/customers-ai.svg "Customers.ai") Customers.ai 4.8/5(429) ](https://www.g2.com/products/customers-ai/reviews) [ ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ View All Alternatives ](https://www.g2.com/products/activechat-ai/competitors/alternatives) ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") GR Verified User in Retail Small-Business (50 or fewer emp.) 2/22/2019 "Impressive game plan and steady developments." 5/5 What do you like best about Activechat.ai? The intuitive elements you can drag and drop and connect in a flow are great for novice bot builders to get off the ground quickly. Review collected by and hosted on G2.com. What do you dislike about Activechat.ai? Nothing so far, they are very responsive to and active in the community. Review collected by and hosted on G2.com. What problems is Activechat.ai solving and how is that benefiting you? I'm attempting to use it build lead generation bots for businesses. There are industries that haven't even begun to tap into this type of marketing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") GR Verified User in Real Estate Small-Business (50 or fewer emp.) 11/22/2018 "We would highly recommend Activechat.ai" 5/5 What do you like best about Activechat.ai? Easy-to-use and very functional platform to build and integrate smart bots. The Activechat team is very helpful and quick to respond, even assisting with setting up the bots Review collected by and hosted on G2.com. What do you dislike about Activechat.ai? Nothing to name at this time. They continue to grow their functionality based on user feedback, which is great. Review collected by and hosted on G2.com. What problems is Activechat.ai solving and how is that benefiting you? We have been trying to build an intelligent bot for our industry. Activechat has allowed us to do that. Review collected by and hosted on G2.com. 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