What do you dislike about AccuWeb Hosting?
The contractual agreement of the free hosting service states that it is entirely free. Contradictory to that Accuweb employees send you regular emails - not just once but regularly in order to coerce you into rating them on reputable review websites to push their review scores.
Quote:
"Please be informed that in order to continue enjoying our free services it is necessary for you to provide your review on the following two urls. Failing to which your free services will be suspended and eventually terminated by our system within 25 days.
https://www.g2.com/products/accuweb-hosting/reviews
https://hostadvice.com/hosting-company/accuwebhosting-reviews/
Once done, kindly confirm via a support ticket."
Basically - their "free" hosting service is a scam they use to generate positive reviews for their company. They assume that most users don't think about this and just write the reviews they ask for because they fear the prospect of losing access to their "free" wordpress hosting. I have received two prompts by Accu Web employees to write reviews within a time frame of three months. It's simply not free. No one would register for their "free service" if they stated in their terms that customers have to write 2 reviews regularly.
Bottom line: Technically good hosting service, dishonest business practices.
Just an insight: They don't just ask for such reviews once, they do it regularly to keep your account free. Think about if that's worth your time. And think about if you want to actually help them falsify ratings.
I have already left a negative review on trustpilot to which Accu Web replied that they do not employ this practice - yet they continue to do so.
Quote:
"At Accuwebhosting, we value transparency and honesty in all of our business practices. We apologize if there was any miscommunication about review requests and would like to assure you that we do not force or incentivize our customers to leave reviews.
While we appreciate all feedback and reviews from our customers, we do not require them nor penalize them for declining to do so. We take all criticisms seriously and use them as an opportunity to improve our services.
We are committed to providing reliable and affordable hosting solutions, and we apologize for any inconvenience caused. If there is anything we can do to assist you further, please don't hesitate to reach out to our support team.
Thank you for bringing this to our attention.
Best regards,
Accu Web Hosting"
I believe a company should not do something that they would openly lie about, less continue applying such a practice.
Why is this relevant? Because there are great software comanies that are doing a terrific job that gain real reviews from users that are not incentivized, worse yet, coerced into leaving positive reviews. Such business practices as employed by Accu Web obscure the purpose of a review basically rendering review websites useless as a real reference for users. It's not ethical and simply terrible practice. Review collected by and hosted on G2.com.