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Accessit Library by Follett Software Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

12 months

Accessit Library by Follett Software Integrations

(4)
Integration information sourced from real user reviews.
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Accessit Library by Follett Software Reviews (26)

Reviews

Accessit Library by Follett Software Reviews (26)

3.7
26 reviews
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Verified User in Education Management
AE
Mid-Market (51-1000 emp.)
"Insightful Reporting, But Needs More Flexibility and User-Friendliness"
What do you like best about Accessit Library by Follett Software?

The reporting feature in Accessit is quite helpful for trucking usage, loans and other library data. It provides a good range of report options and gives useful insights into how the library is being used. Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

I think it could be a bit more flexible for example the ability to add items in an already saved list in management app, and a bit more user friendly for example the "set Library Closed Dates" feature is useful but it's not very user friendly. It can be a bit confusing to update the closed dates and the process isn't as straightforward as it could be. Especially when the setting is taking place at the start of every academic year. When exclamation marks appear it is needed to go and find the instructions from the help portal. That cost time and confusion. Review collected by and hosted on G2.com.

RM
Library Officer
Small-Business (50 or fewer emp.)
"Review of Asscessit"
What do you like best about Accessit Library by Follett Software?

We have used Accessit now for over ten years and we have found the system to be easy to use and the service for any questions we have are answered quickly. The upgrades that have happened over that time have been informative even if we don’t need to use some of them as we are a High School. The online services, ALeC and the Portal, we have found to be very handy especially if you forget or need clarification on a process. I do try to go to their Roadshows once a year, (or when available) as I feel I walk away with at least one new process that I didn’t know I could use. I would recommend this system to anyone that was thinking about buying or changing their system. Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

I haven't found anything I don't like about Accessit. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
UP
Mid-Market (51-1000 emp.)
"Effortless Library Management with Outstanding Support"
What do you like best about Accessit Library by Follett Software?

Accessit is so easy to use, and the support and training is fantastic. The user experience for both the management app and the web app is very intuitive and makes a library catalogue, which is an extremely complex database, into something that is very manageable. And anyone can learn, regardless of whether they have library qualifications or not. Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

There are semi regular crashes, but that may be our devices or internet connection. Despite this, the tech support by Accessit is second to none. Review collected by and hosted on G2.com.

Susan W.
SW
Elementary Librarian
Enterprise (> 1000 emp.)
"Still liking it as long as new changes/fixes roll out kindly"
What do you like best about Accessit Library by Follett Software?

still loving the ticket idea, but might like a video response/screencastify type response Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

glitches that make the whole program freeze Review collected by and hosted on G2.com.

Response from Annie Doherty of Accessit Library

Thank you so much for this review Susan! We're thrilled to hear that you love our ticket support system and find it helpful for managing your library! We appreciate your feedback about the program being feature-loaded and the learning curve for first-time users. We are constantly working to improve user experience and make the program more intuitive. Thank you for sharing your experience with Accessit Library!

Rebecca M.
RM
Coordinator of Library Systems
Small-Business (50 or fewer emp.)
"Accessit's customer service is exceptional"
What do you like best about Accessit Library by Follett Software?

From answering tickets to meetings, our questions and issues are heard, and they help us find a solution. We appreciate Robyn Martin, who has been with us from the beginning - she is amazing. We also appreciate Barbara Krainik and Christine Clisura who have recently stepped up helping us with many things - from Interloan, UC, and billing issues. Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

Communication and follow-through from the development side of things - when updates are pushed out, we receive information after the update is deployed, and when we encounter issues and are unable to prepare.

The system has some limitations for larger districts. We were told we would have a Union Catalog when going through the RFP. The UC lacks standard everyday tools. For example, there is no option for a user to complete a search in the UC that narrows/filters results. It also does not show the needed fields in the UC for the book information. Review collected by and hosted on G2.com.

MS
Librarian
Enterprise (> 1000 emp.)
"Exceptionally User-Friendly with Outstanding Support"
What do you like best about Accessit Library by Follett Software?

Accessit is so user friendly compared to our previous library software which felt like it was purposely complicated to make you pay for training. Set-up of background admin is easy and there are simple to follow help pages for everything you could imagine wanting to do. The customer service is exemplary - being able to speak to a librarian who understands what and why you are trying to do something is such a help. Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

Only tiny niggles! Would love if you could change the book titles to title case all at once. Review collected by and hosted on G2.com.

Unknown U.
UU
Librarian
Mid-Market (51-1000 emp.)
"Modern, Reliable Library Management Software backed by Excellent Support."
What do you like best about Accessit Library by Follett Software?

Modern, professional, reliable with excellent development and support. Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

Very difficult to say! Not sure I could say anything. Review collected by and hosted on G2.com.

Glenn J.
GJ
Volunteer Librarian
Small-Business (50 or fewer emp.)
"Checkout Process Needs Streamling"
What do you like best about Accessit Library by Follett Software?

Has every thing you need to manage library tasks. Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

Checking out process means you have to clear the previous patron to check out books for the next. Knowing the limit of number of books why can’t it automatically clear the previous patron? Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
AP
Mid-Market (51-1000 emp.)
"Excellent Support and Intuitive Features, But Frequent Restarts Needed"
What do you like best about Accessit Library by Follett Software?

The Help given when in need is very thorough. The Update summary is easy to use.

Most functions are intuitive. Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

The need to shut windows to enable access into other functions.

The frequency of having to restart and update. The loss of connectivity (this may also be from our end??) Review collected by and hosted on G2.com.

CB
Library Media Coordinator
Enterprise (> 1000 emp.)
"Accessit Library Software"
What do you like best about Accessit Library by Follett Software?

The student interface for searching is very organized and provides a lot of availability information without extra clicks. The dashboards are also great for creating lessons and modules for students. Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

The district reporting app is not user friendly and the data pulled doesn't match the data generated in the management app. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

12 months

Perceived Cost

$$$$$
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