accessiBe Reviews & Product Details

I really appreciated how accessiBe was exceptionally simple to implement. We just had to reach out to our web person to add it to our website, and it was very easy to handle. The convenience and price point can't be beat, especially compared to other vendors. I love that the value we get with accessiBe makes it the easiest to deal with, particularly the ease of uploading it and adding the features to our website. I also enjoy the feature that allows us to change the tone and configure the icon to match our branding colors, which fits our overall aesthetic. This neat little feature was unexpected but very welcome. It was as simple as copy and paste to get started, taking no time at all. It's an excellent service with great ease of use, and I've even received a few comments on how easy it is to use. Definitely a standout for ease of use and the value it offers. Review collected by and hosted on G2.com.

There was nothing I disliked. Review collected by and hosted on G2.com.

This product really came to our rescue when we received a legal complaint about our website. It was a lifesaver. Excellent! Review collected by and hosted on G2.com.

I haven’t found anything to complain about yet. So far, so good! Review collected by and hosted on G2.com.

What I like about accessiBe is how easy it is to implement. The installation is quick and it starts improving accessibility with minimal effort. The AI-driven automation helps bring websites closer to ADA compliance without requiring a deep technical knowledge or constant manual updates. I can also really appreciate the customizable accessibility interface to help enhance the ux for visitors with different needs while maintaining the site’s design. Review collected by and hosted on G2.com.

The widget can feel a bit intrusive from a UX standpoint, and pricing may be steep for smaller businesses compared to alternative solutions (since I work in agency, I deal with this a lot). Review collected by and hosted on G2.com.

The process seems very effective and is helping solve the issues we’re facing in making our domains more accessible. Review collected by and hosted on G2.com.

So far, it’s been difficult to get the process off the ground. I’d really appreciate a bit more hand-holding to help me get started and move things forward. Review collected by and hosted on G2.com.

I think accessiBe is easy to use and comes with credibility, giving me confidence that they know what compliance should look like. I appreciate the features and functions offered that go above and beyond. The technology they employ makes a lot of sense for us and our business. The platform rollout was very intuitive, allowing me to test it before buying, and the buying options made sense for what we were trying to do, creating a seamless connection between our website and theirs. Review collected by and hosted on G2.com.

I think more it's reassurance that the accessibility guidelines and requirements are continuously evaluated to make sure that we are compliant above and beyond what's required domestically. Review collected by and hosted on G2.com.

It improves the user experience on a digital platform and helps make the information users need accessible. Review collected by and hosted on G2.com.

We just started using it; there is nothing I dislike at the current time. Review collected by and hosted on G2.com.

accessiBe allows me to provide an easy / compact solution for my clients (I'm a website designer / developer) and the customization widget is very easy to use / install. I like the new resources (certification letter for website) and it allows my customers to feel more confident in their compliance. Whenever I am onboarding customers to use accessiBe, I like how easy it is to reference it as the industry standard -- for example, if they don't know what accessiBe is or how it works (most dont), I will direct them to the Alex and Ani website so they can play around with the widget in real time. (used to be the Zara site but I don't see it there anymore?)

I like that the integration process (code script) is easy enough to have customers be able to manage on their own, but also is something customers feel better about having their designer/developer manage.

The widget is very consistent, doesnt ever appear to experience bugs, and doesn't need too much management once its up. Review collected by and hosted on G2.com.

As an accessibe partner, I find Registering leads to be somewhat confusing / changes frequently. There is not enough education around the difference between a Child Account, managing the clients License for them, or using a referral link. I have had a few situatons where the Client first has me as the website designer, own the license, and then later needs access to their own dashboard (so essentially migrating a License to a Child Account) and this process is really clunky / unclear.

I also find it challenging and a bit overdue to have transparency for Partner Referrals, meaning the comission I receive as an AccessiBe partner, when I refer other agency owners to also be AccessiBe partners (to then utilize for their own clients). I have had to hunt these payouts down a bit or check in frequently with different contacts at AccessiBe for updates. Ideally this should live on our partner dashboards and the information on these payouts should be as readily available as our Child Account payouts, etc.

Seperately, I have just started using the Shopify app which is really great and I much prefer it for my shopify clients! But this also becomes a bit confusing on the funnel of logging the credit for bringing these clients on. Often as we are building sites, there is not time to coordinate with AccessiBe representatives for how this should be logged.

Lastly, the pricing (while I understand is more than worth it as a Web Designer/Developer) is a huge painpoint for clients, particularly small businesses, who are unfortunately often just as at risk for consequences of not being in compliance. Almost half of my small business clients opt out of moving forward all together because of the price point of even the micro plan. It would be great to have a small business option for low view count etc. that offers them at least some protection. Review collected by and hosted on G2.com.

While the product is amazing, the customer service and onboarding experience is by far the best experience I have ever had with a 3rd party provider. My rep Deryck is amazing and implementing the Accessibe system is so simple. My clients have been super impressed - and I owe that to the Accessibe system. Review collected by and hosted on G2.com.

UPDATE: There have been a lot of advancements with further competition emerging in the accessibility market. As such, Accessibe's policies have changed to reflect this. They use to grant a 14 day refund policy but due to competition coming out with free platforms, they took that away. What that means is that if you decide you don't need it, even within minutes of purchasing it, you are out of luck. On top of that, you can't cancel auto-renew on your own. You actually have to email the team to have them remove it.

A vendor we use for other features implemented an accessibility plugin that came with our already paid services. Due to what is outlined above, I didn't have time when I went to cancel my auto renew and figured I would wait until closer to my renewal date. Of course I forgot, and was then charged. I reached out that day to explain the situation and request a refund, but due to terms and services they will not comply.

ORIGINAL: The only downside that I have experience thus far is that I have to email my sales rep if the domain for a client changes. Such a minor detail that at the end of the day is trivial, but I would like to see this feature implemented eventually. Review collected by and hosted on G2.com.

I love that accessiBe is extremely easy to set up and install, which makes the process smooth as it's just one line of code. I also really appreciate the AI integration, and it's fantastic that it scans websites every twenty-four hours for further remediation. I also appreciate that it has six built-in profiles, allowing people with ADHD or ADD, or those with various other disabilities, to have a more accessible web experience with one flip of a software switch. Review collected by and hosted on G2.com.

accessiBe is a bit pricy for small websites. Also, there is a delay in the process of creating an accessibility statement, and that process seems to take more than twenty-four hours. Review collected by and hosted on G2.com.

The customer support and ease of setup has been exceptional. It is refreshing to deal with actual people instead of Ai bots for setup Review collected by and hosted on G2.com.

It's a shame that you can't connect it to our staging site to test properly before going to the live domain. Review collected by and hosted on G2.com.