Ably Realtime Features

The ability to process large amounts of data.

The ability to process data from a wide variety of sources and formats.

The ability to work seamlessly with another software platform.

Processing data from a variety of sources in real time as it arrives.

Tools to visualize and analyze data.

Track and report on performance metrics and conversions

Report on audience demographics and engagement

Send automated marketing emails based on user actions over a predetermined period

Allow users to customize their messages.

Schedule push notifications to be delivered at a specific date and time, or set an expiration for time-bound messages

Retarget your messages based on previous user engagement.

Segment audience based on device type, location, demographics, customer behavior, etc.

Automate notifications based on user behavior

Process of dividing customers into groups based on common characteristics

Allows sender and reciever to operate independently at separate times.

Supports programming languages such as Java, C, or Python. Support for front-end languages such as HTML, CSS, and JavaScript.

Functions through a cloud-based messaging service without on-premise infrastructure.

Has minimal delay between input and feedback.

Supports common databases such as MySQL and Oracle

Empowers developers to intuitively integrate cloud communications functionality for their applications.

Grants high speed API calls for fast communications.

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Computer-telephony integration is the use of computers to manage telephone calls

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Allows messages and data to integrate directly into applications using APIs.

Breadth of standard integrations to first, second, and third-party data providers.

Allows for additional features and functionalities in the form of pre-packaged integrations and plug-ins.

Receive data and information in real time

Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc.

Detects anomalies in functionality, user accessibility, traffic flows, and tampering.

Actively monitor status of work stations either on-premise or remote.

Conduct tracking and assessment of application and device behavior without breaks or interruptions

Manage the process of evaluating documents or requests submitted for approval

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Test variations of a push notification on a portion of users and track conversions

Personalize messages with contextual data such as customer names or product recommendations

Enhance messages with images, emojis, animated gifs, or videos

Integrate with third-party marketing or e-commerce software

Set-up notifications and alerts for mobile apps.

Set-up SMS-based notifications and alerts for mobile devices.

Set-up notifications and alerts for web browsers and apps.

Provides clear, effective documentation for API integrations.

Provides public user forums for support questions and help.

Connects users with professional support teams to troubleshoot and finetune integrations.

Capability to perform complex tasks without constant human input

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Software program that continuously adjusts its behavior based on observed data

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Application programming interface that allows for integration with other systems/databases

Assemble applications and processes by dragging over and arranging pre-built components

Manage and track all internal and external communication conducted via calls, email, text, or chat

Predefined actions automatically performed on the occurance of specific events

Manage and support multiple languages

View and track pertinent metrics to find patterns and gain insights from data

Create, save, and re-purpose templates for emails, forms, etc.

Geographic location of visitors determines behavior of the software

Visualize and analyze customer experience across all touchpoints and channels

Add or remove subscribers from mailing lists

Use AI to generate content in the form of text, images, videos, etc.

Create, design, and visually represent processes within the software

Verify the identity of users/devices to enable secure access

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Track visitors'/audience's responses across web pages and other optimized content

Tracks metrics that provide insight into how a user interacts with any interface or product

Manage, organize, and store contact information

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

An editor that enables users to edit all aspects of notifications.

Streamlining repetitive tasks and activities through automated and predefined workflows

Automatic reply functionality for incoming messages

Communicate using direct chat or messages within the system

Use AI to generate content in the form of text, images, videos, etc.

Record the audio of phone conversations for quality assurance purposes

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Manage and track all internal and external communication conducted via calls, email, text, or chat

Active reporting of data and metrics

Send messages via SMS

Track interaction history by documenting conversations for contacts

Audio/Video Conferencing

Listen to live phone conversations for the purpose of training and assessing agent performance

Add customized logos and colors to align with company branding

Sends voice calls to a specific queue based on predetermined criteria

Manage, organize, and store contact information

Computer-based system that allows users to send and receive voice messages

Manage and support multiple languages

Presenter can see and hear participants and vice versa

Receive system updates as soon as any changes are made

View and track pertinent metrics to find patterns and gain insights from data

Ability to chat online in real time

Identify the number and contact information of a caller before answering the phone

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Active monitoring of systems, applications, or networks

Send promotional campaigns or transactional messages via text messages

Public or private sharing of digital files such as documents, audio/video, images, and more

Application programming interface that allows for integration with other systems/databases

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

AI-based platform which conducts a conversation via auditory or textual methods

Access software remotely via mobile devices

Allow users to access multiple services after entering their login credentials once

Assemble applications and processes by dragging over and arranging pre-built components

Online portal through which end users can access the system, manage tasks, or obtain information

Create, design and manage workflows for repetitive tasks

Securely stores data to prevent data loss or breaches

Graphical representation of data

View and track pertinent metrics to find patterns and gain insights from data

Process of distributing a set of tasks over a set of resources, with the aim of making their overall processing more efficient

Track, manage and store the applications of potential future members, customers or candidates

Organize and manage the accomplishments and development of employees or performance of applications or systems

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

It is a logic or a condition that executes business rules in a runtime production environment

Manage and track all internal and external communication conducted via calls, email, text, or chat

Creation and customization of dashboards

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Determines the location of a device using GPS or an IP address

A visual way of interacting with a computer using items such as windows, icons, and menus, used by most modern operating systems

Define levels of authorization for access to specific files or systems

Use AI to generate content in the form of text, images, videos, etc.

Verify the identity of users/devices to enable secure access

Customize data fields to support various needs and use cases

Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Access software remotely via mobile devices

Import and export data to and from software applications

Application programming interface that allows for integration with other systems/databases

The ability of two or more systems to exchange information or data.

Connect to big data sources

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A chronological record of actions or occurrences within a network, software, or process

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Provides a channel for team members to share media files, communicate, and work together