I've used the product for one day and discovered that's not entirely what I was looking for, so nothing to say here Review collected by and hosted on G2.com.
I had a very disappointing experience with WooRank's trial and customer support.
The website states that customers will receive a reminder email before the trial converts into a paid subscription, but I never received that reminder.
Before the payment was eventually processed, I tried to contact support through the **Contact Us** page on their website, but it wasn't working. I also tried reaching out via another email address I found, but received no response.
The payment was successfully collected only after multiple retry attempts, more than a week after the trial had ended. By that point, I genuinely believed the subscription had expired, especially since I had already decided not to continue using the service and had not used WooRank after the trial.
What disappointed me the most was the support experience. The Support team acknowledged that the **Contact Us** page was not functioning, but this had no impact on how my case was handled. Instead, I was told that there was an alternative way to contact support—through Jira. However, as a customer, there was no clear indication that this was the correct support channel. It required discovering the Jira portal, creating an account, and submitting a request there, which is hardly an intuitive or reasonable process for someone simply trying to contact support about a trial.
Despite the missing reminder email, the broken contact page, my unsuccessful attempts to reach support, and the fact that I did not use the service after the renewal, my refund request was rejected without any willingness to consider these circumstances as an exception.
My disappointment is not only about the refund itself but about the lack of customer empathy and flexibility when multiple parts of the customer experience did not work as described. Review collected by and hosted on G2.com.
