Wherefour Reviews & Product Details

Wherefour is easier to use than other platforms for supply chain activies (manufacturing/production, BOM maintenance, inventory, forecasting, shipping/receiving and vendor orders). There are minimal steps to follow once you understand the general flow. Our mock recall activities are more detailed. Setting our min / max ordering and the auto alerts assist with eliminating out of stocks. The support team is extremely responsive and helpful when I have run into any issues and the developer team implements critical updates based on client feedback. Over the years wherefour has become more sophisticated and useful (ie. running our cost of goods routinely). Review collected by and hosted on G2.com.

The pdf template interface can be cumbersome and finicky to customize documents. Any changes to a customer order and what is shipped can not be tracked (ie. if an order is for 100 pieces the system does not allow you to "over / short" an order through the pick & ship function); it requires a change to the order so you can not capture historical shortages or overages to a customer or a specific product. Review collected by and hosted on G2.com.

It makes it very easy to track inventory compared to METRC which is required by the state to operate. I enjoy how much easier it is to run work orders and deplete non-cannabis inventory like packaging and ingredients. Tracking and tracing inventory is a breeze and I really like how you can build the system to work for your needs. It is intuitive and easy to use and customer support is always quick to repsond. Review collected by and hosted on G2.com.

It terms of dislikes, the only thing I can point to is when there is an issue with running work orders, the system gets a little slow. Usually when I reach out to Wherefour, they are aleready aware of the issue and fixing it. I am impressed by the speed at which issues are resolved. Review collected by and hosted on G2.com.

The biggest upside of using Wherefour has been the simplicity of the system. We moved a production facility that had never used an ERP system before, so it was very important that we implement something the team could realistically learn, adopt, and use in their day-to-day work. Wherefour has helped us create structure without overwhelming the team.

Inventory control and purchasing have also become much easier to see and manage. Our purchasing department now has better visibility into what we have on hand, what is being used, and what needs to be reordered, which has allowed them to make much more informed decisions. It has also helped reduce the amount of guessing and tribal knowledge that previously drove many of our decisions.

Beyond that, Wherefour has given us a stronger system of record for production, inventory, ordering, and traceability. It has helped create more accountability across departments because information is no longer living in someone’s head, in scattered spreadsheets, or through verbal communication. The system gives our team one shared place to work from, which has improved communication between production, purchasing, warehouse, and customer support. Review collected by and hosted on G2.com.

The biggest downside of Wherefour for me has been the reporting. While the system is fairly simple to use from an operational standpoint, the reporting side can feel clunky and less intuitive, especially for a new user. There is often a lot of waiting involved, and many reports are delivered through email rather than being immediately available in a clean, easy-to-use dashboard.

It has also taken a lot of practice to learn where to go for the right information. The reporting functions are not always named or organized in a way that feels obvious at first, so there is a learning curve in understanding which report gives you the information you actually need.

Another challenge is the amount of exporting and importing required. There are times when we need to pull information out of the system, adjust it, and then import it back in, but the export format does not always match exactly what is needed for the import format. That can create extra manual work and increases the opportunity for errors.

Wherefour has also added Metabase, which is improving and has the potential to make reporting much stronger. However, we are still working through that process. At this point, I do not always fully trust that the numbers being pulled are accurate or telling the full story, so we are still validating data and learning how to use those tools with confidence.

Overall, the operational side of Wherefour has been much easier for our team to adopt than the reporting side. The system has helped us create better structure and visibility, but reporting and data confidence are still areas where we are continuing to improve. Review collected by and hosted on G2.com.

Wherefour has very strong traceability, the ability to go back and look at all our work orders from months ago and compare them back again if we need to. If - heaven forbid - we find out something has gone wrong with our produce and we have to recall, we'll be able to confidently inform our customers which items are affected without affecting other products we sell.

On top of all that, the UI is very clean, easy to read, and makes it less of a headache to work with, even if the amount of data you work with can be a bit much at times. Rolling out new features frequently and getting to work with them has been wonderful as well, like the Control Points, which are letting us take the tests we already do for Quality Assurance and take it to the level of pinning those tests to the work order or lot of product that was tested on a date and time... it's as thorough as we are. Review collected by and hosted on G2.com.

There are tiny things every now and then I could nag on, like hang ups when starting or finishing work orders, but even that is something you can fix by just refreshing your page. It can also take a bit of time to get from where you are to where you really need to be - just obtuse menu pathing with the Control Points, for example. If I have a test I know needs to get done I must have the work order, not the lot code of the tub. Then I have to open another page and search up the tub, find the work order it came from, go all the way back and input my test information. Review collected by and hosted on G2.com.

Straight forward and simple. Can take employees whom have never used an ERP system before and make them success users quickly. Review collected by and hosted on G2.com.

My biggest dislike is really a positive. Wherefour invests in upgrading the functionality regularly and sometime those upgrades can cause issues with exports however they get fixed within a day or 2. Review collected by and hosted on G2.com.

I really like the user interface; it's easy to navigate and it's very organized. I like the reporting capabilities, specifically cost-of-goods-sold, purchasing reports, and sales reports. I like that it integrates with Quickbooks seamlessly. I like the B2B ordering platform, it's saved us so much time in entering customer orders. I like the tracability functionality, it has helped us during our food safety audits. Review collected by and hosted on G2.com.

The cost is a little high, but it is definitely worth the price. I don't really dislike anything about Wherefour. Review collected by and hosted on G2.com.

Inventory management, updated costing info, traceability Review collected by and hosted on G2.com.

I think the complex nature of the software makes it overwhelming at first for our team, but we've gotten better at providing them with a more focused view. Review collected by and hosted on G2.com.

Easy to use, and it makes our production log much more efficient. I love how the production orders work, especially that you can add several products and blends to the same order. Review collected by and hosted on G2.com.

The fact that it doesn't sync with FBM only FBA. Review collected by and hosted on G2.com.

I like that Wherefour focuses on making compliance, lot tracking, and inventory management easier for growing manufacturers. Review collected by and hosted on G2.com.

One challenge I’ve noticed is that it may need deeper customization or more advanced, ERP-level functionality, such as calculated fields tailored to consumer needs. Review collected by and hosted on G2.com.

Wherefour’s PO and SO system is robust and straightforward to use. It makes it easy for us to manage incoming and outgoing products in our warehouse, and the overall workflow feels simple and well organized. Review collected by and hosted on G2.com.

I wish there were a way to go back and make changes to sales orders after they’ve been sent. Occasionally, we’ve had items returned, and it can be a bit complicated to handle those corrections in the software. Review collected by and hosted on G2.com.