The biggest upside of using Wherefour has been the simplicity of the system. We moved a production facility that had never used an ERP system before, so it was very important that we implement something the team could realistically learn, adopt, and use in their day-to-day work. Wherefour has helped us create structure without overwhelming the team.
Inventory control and purchasing have also become much easier to see and manage. Our purchasing department now has better visibility into what we have on hand, what is being used, and what needs to be reordered, which has allowed them to make much more informed decisions. It has also helped reduce the amount of guessing and tribal knowledge that previously drove many of our decisions.
Beyond that, Wherefour has given us a stronger system of record for production, inventory, ordering, and traceability. It has helped create more accountability across departments because information is no longer living in someone’s head, in scattered spreadsheets, or through verbal communication. The system gives our team one shared place to work from, which has improved communication between production, purchasing, warehouse, and customer support. Review collected by and hosted on G2.com.
The biggest downside of Wherefour for me has been the reporting. While the system is fairly simple to use from an operational standpoint, the reporting side can feel clunky and less intuitive, especially for a new user. There is often a lot of waiting involved, and many reports are delivered through email rather than being immediately available in a clean, easy-to-use dashboard.
It has also taken a lot of practice to learn where to go for the right information. The reporting functions are not always named or organized in a way that feels obvious at first, so there is a learning curve in understanding which report gives you the information you actually need.
Another challenge is the amount of exporting and importing required. There are times when we need to pull information out of the system, adjust it, and then import it back in, but the export format does not always match exactly what is needed for the import format. That can create extra manual work and increases the opportunity for errors.
Wherefour has also added Metabase, which is improving and has the potential to make reporting much stronger. However, we are still working through that process. At this point, I do not always fully trust that the numbers being pulled are accurate or telling the full story, so we are still validating data and learning how to use those tools with confidence.
Overall, the operational side of Wherefour has been much easier for our team to adopt than the reporting side. The system has helped us create better structure and visibility, but reporting and data confidence are still areas where we are continuing to improve. Review collected by and hosted on G2.com.
