# Vonigo Reviews **Vendor:** Vonigo Software **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 3.7/5.0 **Total Reviews:** 5 ## About Vonigo Vonigo is a field service management and online booking platform that helps increase sales and streamline the operations of mobile service companies and organizations. Vonigo offers a unified suite of configurable cloud-based modules including; CRM, internal & client-facing scheduling, work order management, estimating, dispatching, routing, GPS, invoicing, payments, reporting, and more all accessible over the internet from any desktop or mobile device. Millions of jobs have been booked and managed with Vonigo. Join us for a Free demo today. ## Vonigo Reviews ### 1. Vonigo is great for franchises **Rating:** 5.0/5.0 stars **Reviewed by:** Keegan O. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Vonigo?** Vonigo has the capability to allow franchisors to view each different location's account. This is crucial in franchising. It is also a very easy platform to teach so the implementation of it can be very quick and easy during franchisee's training and onboarding. **What do you dislike about Vonigo?** One of the downsides is the way the licensing works. There are some users who will never need to log into Vonigo via a desktop, but in order to have the mobile app license the desktop license is included therefore increasing the price. This can be a downside and deter franchisors from purchasing if it adds up their costs. **What problems is Vonigo solving and how is that benefiting you?** Vonigo provides multiple types of businesses with ease of use on this platform. This makes is very easy to make it a platform that can be recommended to more than one type of client. ### 2. Poor Support, No Active Development **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Vonigo?** Nothing really. As a moving company this system does not work. It might be better suited for a general contractor/cleaning service type of operation. This system is stuck in 2014. **What do you dislike about Vonigo?** I've been using Vonigo for 3 years. I haven't seen a single new feature developed during that time. Still facing bugs and issues reported during the onboarding phase. The onboarding and configuration phase never concluded because the person managing that stopped responding to emails. The scheduling system for crew members is awful. You can assign members to two jobs simultaneously Managing their availability is non-existent. The home screen is utterly useless. Can't be logged in on two devices simultaneously (ie: desktop and your phone, for example) Deposits are not listed on any invoice. We constantly have clients calling us because they think they are being overbilled. If you are a moving company, avoid this system. Their "estimates" implementation does not support anything to do with creating a content list/inventory. It shows up as line items on the invoice (Imagine receiving an estimate 4 pages long listing each piece in the charges section). **What problems is Vonigo solving and how is that benefiting you?** It only creates problems. ### 3. Great customer service with many features. Very customizable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about Vonigo?** Ability to automate invoices, quotes and send payment links to customers.:). The call center app is robust. **What do you dislike about Vonigo?** There is a lot of relearning involved, especially if you are coming from another software. Some of the functions like setting up reports take a while to learn, but they are good at helping you through the process. **What problems is Vonigo solving and how is that benefiting you?** Helped us reduce A/R through automation. Ability to communicate more efficiently via CRM schedule with each location manager. ### 4. A Complete, Customizable Solution!! **Rating:** 4.5/5.0 stars **Reviewed by:** Sawyer W. | Fellow, Program Development, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about Vonigo?** Our customers' booking experience is important to us and we've been working hard on it over the last year. Working closely with Vonigo's developers and using their API, we were able to create something that our whole team is proud of. The front-end is something really special that is all our own. Vonigo has a powerful back-end that is ZIP/Postal code-centric. This means we can as granular or high-level as we want with our zoning and pricing on any given day. And we can leverage this option differently in each city. The Vonigo team also has our best interests in mind. I have enjoyed the opportunity to give feedback to C-level executives within the company, and truly felt heard. You don't see that with many companies. That is something special. What we have now is a custom solution. The attention to detail from the Vonigo team has caused our conversion rates to go way up. The result is that we will soon be moving to a completely online sales funnel. Vonigo is the heart of our franchisee’s experience and our franchise management. We're thrilled to have a partner that we can see true longevity in. **What do you dislike about Vonigo?** Be aware, Vonigo has a lot of customization and can be configured a number of ways. It’s designed to fit many different industries/types of businesses. Some of Vonigo's features seem better on paper than they are in reality. We have not found a way to integrate their payment features (when paying in person), or time tracking (it’s not as robust as we need). We leverage third-party applications to handle these two essential things. For Vonigo to be all-in-one I feel that these features need more attention (the good news is they are aware of them and working on it). **What problems is Vonigo solving and how is that benefiting you?** Vonigo has increased our conversion rate significantly. It's allowed us to streamline our management and customer interaction processes, and stay on top of work orders. ### 5. Online Customer Scheduling System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2016 **What do you like best about Vonigo?** We use vonigo for all of our scheduling needs. We have a customer interface and an internal system. It's very to differential different types of appointments and locations which make our jobs easier. The site is very user friendly and I like that I can update different settings and see the immediate changes. We also have a team of mobile users that use this vonigo as their daily assignments. We are able to put all the details that they would need (address, phone numbers, email, contacts, driving directions, special notes, etc) in one place. **What do you dislike about Vonigo?** We have occasional tech issues where user permissions will changes for hours, sometimes days that were not authorized by anyone at the company. **What problems is Vonigo solving and how is that benefiting you?** Synchronized Scheduling that aligns our customers with our internal scheduling team. ## Vonigo Discussions - [What is Vonigo used for?](https://www.g2.com/discussions/what-is-vonigo-used-for) - [View Vonigo pricing details and edition comparison](https://www.g2.com/products/vonigo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+01%3A27%3A02+-0500&secure%5Bsession_id%5D=b581a5dd-4e36-4ff2-81ec-582b1d00a38a&secure%5Btoken%5D=ad39d17292e6a72783f35b306c8d80fea18b83c4d86d16ce73c275f893a9fbdd&format=llm_user) ## Vonigo Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Vonigo Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (972 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [Field Nation](https://www.g2.com/products/field-nation/reviews) - 4.5/5.0 (394 reviews)