Visitly Reviews & Product Details

We've been using Visitly for over a year now and it has been a great addition to our front desk and visitor management process.

One of the biggest advantages is how simple and intuitive the interface is. The platform is very easy to navigate for our team, and just as importantly, it’s extremely straightforward for first-time users like customers and vendors when they check in. We rarely need to explain anything because the process is so clear.

Visitly also offers all the features we need to manage visitors efficiently without feeling overly complicated or cluttered. It strikes a nice balance between being powerful enough for daily operations while still remaining very user-friendly. It is a platform we use daily and the analytics section is very helpful too. Review collected by and hosted on G2.com.

Most of the time it works seamlessly, but occasionally (about 1% of the time) the iPad app can lag a bit. It’s not a major issue. Easily solvable by restarting the app. Review collected by and hosted on G2.com.

Visitly is very easy to set up and use. In a matter of moments, we set it up one of our backstock iPads and now have a fully operating terminal to check in and out visitors and employees alike. We use it everyday and is a required aspect prior to entering our office space. Very useful to determine who is in the building in case of emergencies as well! Review collected by and hosted on G2.com.

While it may or may not considered an actual downside, Visitly being a software app means it requires a mobile device to be stationary and only set up to be used as the terminal. While not necessarily a hinderance, I wish it could be installed on a miniPC paired with a touchscreen monitor. Review collected by and hosted on G2.com.

the check in process for our visitors is easy and the notifications to the person they are meeting is a great thing to save me from having to reach out especially when i'm busy. Review collected by and hosted on G2.com.

If we have a new hire and they hadn't been added to the list yet, when they don't show up as a person to meet it won't let them still enter their name. Also on return visitors when it recognizes them, i'm not sure if they have the option to change who they are meeting. I don't know if our visitors realize they can or it won't let them but if they came one time to meet one person but then come back another time and are meeting with someone else it still notifies the last person. Review collected by and hosted on G2.com.

Fact that it tracks employees & visitors easily. User friendly and easy to use. We use this app solely for emergency situations where we need to take attendance and knowing his is in or out of the building is extremely important.

If I were to rate the app as of right now it would be a 7/10 and mainly because of the lack of response when it came down to investigating why we ran into so many issues with the attendance. Review collected by and hosted on G2.com.

Ran into issues when running a fire evacuation drill, we followed up by reaching out to Visitly support and it felt like a long process, and nothing was really shared as to why we had so many issues with running through the attendance on the app. We pay quite a bit for this app and for the app to basically fail in the event of an emergency was not good to see but also to not receive any information as to why this happened was a bit frustrating. I plan to test this again very soon just to see if the issues we ran into were resolved or if they continue to happen. Review collected by and hosted on G2.com.

Visibly is very easy to use and implement across teams. The platform makes it simple to organize documentation, track compliance activities, and maintain visibility of operational data in one place. From a quality and regulatory perspective, having centralized records and clear workflows improves accountability and makes it easier to prepare for audits. The interface is intuitive, which helps teams adopt it quickly without extensive training. Review collected by and hosted on G2.com.

While Visibly is useful, some features could be more customizable. Certain workflows and reporting functions feel limited when trying to tailor them to specific operational or compliance needs. In addition, deeper integrations with other systems would improve efficiency and reduce the need for manual data handling. Expanding reporting flexibility and automation options would make the platform even more powerful. Review collected by and hosted on G2.com.

The interface is great very intuitive, and now with the recent upgrade is easier to find all the options available. The availability of a personalized QR Code speed up our visitors check in at our company, we have been 2+ years users and only positive recommendations about the product.

Also tech support on the few times that've needed has been very responsive. Review collected by and hosted on G2.com.

I have none, we are really happy with the software we use it everyday Review collected by and hosted on G2.com.

I love the easy sign-in experience with Visitly where users can check-in through an iPad using customizable flows, QR codes, or facial recognition. This makes the process faster and secure. The strong security features, like ID scanning and document signing, ensure that only authorized individuals enter our premises. Additionally, Visitly is a great value and user-friendly, offering excellent features at a competent price. The initial setup was easy and not too complicated, which was great for our team. Review collected by and hosted on G2.com.

Some users reported occasional freezing of the desk kiosk, especially during high traffic periods. The time zone differences can sometimes slow down customer support responses for users outside the US. The customization report options, like modifying batch layouts or rearranging screen elements, could be more flexible. Review collected by and hosted on G2.com.

I love that Visitly is one data point and one interface, which makes it easy for us to track everything for ISO purposes. It ensures we know who comes in and out and makes sure that all our documents that need to be signed by contractors are signed. I appreciate that when we go into Visitly, we have all the information we need. Review collected by and hosted on G2.com.

Sometimes on the iPad kiosk system, Visitly needs to be reset, which is kind of a pain. The printer that was recommended requires specific labels, which is also a pain. Sometimes it doesn't print out the label for someone. The preregistration process could be easier. I'd love to be able to print out preregistered people's labels through the printer at the kiosk instead of through another printer. The biggest problem during setup was with the printer and trying to get the badges printed. Review collected by and hosted on G2.com.

I use Visitly for cGMP facility sign-ins, and I find that it makes tracking visitors seamless and trouble-free. I like that it's pretty much 'set it and forget it' from an IT perspective. If we're paying for a service, I expect it to be a service and not an overhead that I have to deal with. Also, the initial setup was super easy. Review collected by and hosted on G2.com.

Occasionally it signs out. Restarting the apps signs you back in, but if you try to reenter the facility code you have to actually re-sign in. Sessions last for months so I understand the difficulty, but it's frustrating that a receptionist may mess up the system. Review collected by and hosted on G2.com.

Extremely versatile platform that allows our team to automate processes, simplify visitor management and meet compliance requirements. Additionally the Visitly team is extremely responsive and innovative. This is the best onboarding and support that I have experienced with a visitor management vendor and we value their ongoing partnership. Review collected by and hosted on G2.com.

I have never seen a downside ...fantastic team and product. Review collected by and hosted on G2.com.