Visitly Reviews & Product Details

I appreciate how robust the functions offered are. Visitly offers a lot of customization in signing in for staff, clients, volunteers, etc. I also appreciate how the data received can help inform how the customizations are adapted. Review collected by and hosted on G2.com.

The downsides of using Visitly are how clients are connected. It's difficult to ensure that clients are regularly attached the same profile. It makes QA/QC on the backend incredibly difficult. There's a struggle to verify that variations of one client's name is the same person. I wish there was a key or identifier available to ensure nicknames were attached to one person. I'm not sure realistically what that would look like. Review collected by and hosted on G2.com.

I like that people can check-in when I'm away from my desk, and it notifies the host, which is the only useful tool it offers us. Review collected by and hosted on G2.com.

Visitly is not great, and the new updates have been very problematic. The only thing it effectively does is notify people when visitors check-in, but other than that, it doesn't seem to offer much value to us. The new update has changed the entire layout of the check in screen on the desktop. Now we have to select the host two or three times before it recognizes a selection, it now shows all available entries instead of the only required ones we have set, on the tablet if you want to go back because you selected the wrong host, you have to start over, you can't just go back. Also, you can't have multiple notification groups, each notification distribution list has to have it's own visitor type. If you don't use QR codes or face recognitions, you cant turn it off the tablet screen so visitors try to use it even though its not available, and last but not least, the price went up even thought we took off and do not use most of the features you offer. Review collected by and hosted on G2.com.

I spend a lot of my time around the office, and so it's extremely helpful to have this visual tool on my desk to make it clear that visitors must sign in. I also like that it is integrated to Slack so that hosts can be updated the way they like. Review collected by and hosted on G2.com.

Some of the tabs on the admin interface aren't intuitive, also the font can be too small for the scale of the design. It's easier for me to get information on how to use Visitly from ChatGPT than from the help pages. Review collected by and hosted on G2.com.

The idea is great, and I like that I can track who is in the building and print badges. However, the printer stops working every so often, and it takes a ton of troubleshooting to get it going again. One time it was down for two weeks; I tried *EVERYTHING* multiple times, and I’m a pretty techie person.

When I reached out to tech support, it was really frustrating to be told to do all the same steps I had just explained I’d already tried. Even after that, it still didn’t work for a few more days. Then Visitly finally pushed an update and it started working again. I’ve wasted so much time troubleshooting this system that it’s hard to say good things about it. Review collected by and hosted on G2.com.

the printer stops working constantly and i spend alot of time fixing it regularly Review collected by and hosted on G2.com.

It helps make the sign-in and sign-out process easier and more efficient for all guests who come in. It’s also very helpful to have all the information stored in one place, whether there’s an emergency or I need to check what time certain people signed in or out of the building. Review collected by and hosted on G2.com.

Honestly, there isn’t much to dislike, but every now and again the app signs me out of my account on its own, and then I have to enter the 4-digit code to sign back in. Review collected by and hosted on G2.com.

tbh I’ve been using visitly for a minute now at our office, and if i had to leave a review, i'd say it’s actually pretty solid for the price. before we got it we were using those janky paper sign-in sheets which were a total nightmare and basically useless for tracking.the best part is honestly just how fast people get through the door. our clients just walk up to the ipad, scan their qr code if they pre-registered, and it pings me on slack immediately. also we had to comply with hipaa stuff recently and it made signing ndas way less of a headache since it stores everything automatically. plus it didn't completely break the bank like envoy wanted to lol.but yeah it’s definitely not perfect. the biggest, annoying thing is that the ipad app glitches out sometimes. like if someone taps the screen weirdly or hits the wrong button, it occasionally gets stuck on this backend login screen and then nobody can check in until one of us goes over and puts the pin back in. also, i wish we could customize the badge layouts a bit more the templates they give you are kind of rigid and ugly, but i guess they get the job done.overall though, if you just need something to clean up your front desk and keep track of who's in the building without paying an arm and a leg, it’s a really safe bet. just be prepared to reset the ipad every now and then. Review collected by and hosted on G2.com.

the absolute worst part is how easily the ipad app gets messed up. if a visitor gets confused and starts tapping around too fast, or hits the wrong corner of the screen, the whole app will literally glitch out and lock up on this backend admin pin screen. then the kiosk is just completely dead for the next person until one of us receptionists notices, walks over, and types in the master password to reset it. it’s so awkward when a line starts forming and the tech is just frozen.also, the customization is honestly super frustrating. we wanted to change up the layout of the sign-in screens to match our company branding better, but the settings are incredibly rigid. you’re basically stuck with their exact layouts. and don't even get me started on the visitor badges, the template editor is so clunky, and the badges just look kind of cheap and ugly, but there’s no way to really fix the design.one last thing, their customer support can be a bit of a gamble. we had an issue where notifications stopped routing to microsoft teams on a tuesday morning, and because of the time zone difference with where their main support team is based, it took ages to get an actual human to help us fix the webhook. It's not terrible for the price, but man, some days the software bugs just make me miss the old school paper sign-in sheets lol. Review collected by and hosted on G2.com.

Visitly has been a game-changer for our front vestibule. The iPad check-in process is incredibly smooth and intuitive, and it gives guests, contractors, and vendors a modern, professional first impression. From a safety and HR compliance standpoint, it provides real peace of mind. Instant badge printing ensures every visitor on our production floor is clearly identified, and automatic host notifications keep our entrance running efficiently without administrative bottlenecks.

Pre-registering guests and accessing visitor logs for emergency preparedness is effortless. We typically don’t have too many visitors in a day, but when we do, it’s always reliable. Setting up the visitly kiosk and our visitly account was also super easy. Review collected by and hosted on G2.com.

The only thing that is an issue is our ipad will overheat because it gets pretty hot in the vestibule. Review collected by and hosted on G2.com.

Easy platform to setup and works great for us to know who is in the building so that we can notify staff in case of emergency. Review collected by and hosted on G2.com.

We were wanting the ability to have returning guests login via their mobile phone number but that was not possible at the time of implementation. We made the suggestion to the support team, and they made note of it and within a couple of months the feature was added to visitly. Review collected by and hosted on G2.com.

I like that it is intuitive. It is pretty easy for visitors to use it with no formal training or knowledge beforehand Review collected by and hosted on G2.com.

I dislike the retention policy. I wish that you could store data in there for longer. At least 120 days, and be given the option to archive or upload to a cloud for storage of logs. Or maybe exporting as well Review collected by and hosted on G2.com.

We don't have a full time receptionist, so we rely on Visitly to monitor our lobby and provide a means by which visitors can check in electronically and notify the proper contact person when they have a guest waiting for them. Review collected by and hosted on G2.com.

I don't really dislike anything about Visitly. The only inconvenience about Visitly, is its common for visitors to exit the premises without signing out via our Visitly tablet, so I have to go into Visitly after the fact to sign them out to keep our visitor logs up to date. Minor inconvenience compared to the value of the product overall. Review collected by and hosted on G2.com.