Twine Reviews & Product Details

Helping fast growing companies bring their workplaces together. Twine is comms tool for the modern workplace. Bringing your people, content and ideas together in one place with apps such as a Knowledge, News & Broadcast, Wellbeing, People Directory, Team boards, Connected Search and more. These play nicely with your existing systems too: sign-on using Okta and Active Directory, pull in files from Dropbox, Google and Box, and much more. It's all built on a modular basis, so you can pick and choose the features you need and start building your ideal digital workplace. Check out the promo video here: https://www.twineapp.com/feature-video

Seller

Twine

Discussions

Twine Community

Languages Supported

English

Overview by

Julian Morency

Pricing

Pricing provided by Twine.

1 - 200 users

user/month

200+ users

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 19 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

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Seth J.

Senior Lecturer of Biology

Small-Business (50 or fewer emp.)

2/16/2022

"Easy to learn software for creating games"

5/5

What do you like best about Twine?

I like how easy it is to use Twine. I was able to get started right away and learn as I created more games. There's a great support community out there for it. Review collected by and hosted on G2.com.

What do you dislike about Twine?

It is a bit confusing as to what version you should learn to use. Once you've started in one language, it's challenging to switch. Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

9/22/2021

"Company Intranet Site"

5/5

What do you like best about Twine?

The accessibility and how it is user friendly Review collected by and hosted on G2.com.

What do you dislike about Twine?

I wish it had more of an employee directory type people section Review collected by and hosted on G2.com.

Matt G.

Director of Customer Success

Small-Business (50 or fewer emp.)

4/30/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy to stand up cloud-based, light intranet"

5/5

What do you like best about Twine?

We're in the early stages of deployment and evaluation but so far Twine has proven to be easy to use, simple to stand up, and well priced. The customer support is fast and chat-driven and I've had hands-on help during set up and onboarding. Review collected by and hosted on G2.com.

What do you dislike about Twine?

I wish there was a bit less need for the pretty stuff to require HTML and CSS but it's nice that it's offered. Review collected by and hosted on G2.com.

Recommendations to others considering Twine:

Give the trial a go for free. Initial sales demo is slow but informative. Platform is pretty intuitive and will probably serve us for our next phase of growth. Review collected by and hosted on G2.com.

What problems is Twine solving and how is that benefiting you?

As our company has scaled, storing and searching for information and finding the right customer-facing documentation or internal how-to is becoming difficult, slow, and fragmented. Our information lives in too many locations as well as just in peoples' brains, and we needed a central hub for all of that to reside. Someone recommended Twine to me so I signed up for a demo. So far the search works great and my team is enjoying filling twine up with our collective knowledge. Review collected by and hosted on G2.com.

Utsav K.

Mid-Market (51-1000 emp.)

4/8/2020

"Twine has been really helpful in streamlining the Internal communication process for us."

5/5

What do you like best about Twine?

The way stories can be presented for the consumption of our associates is one of the most amazing features in Twine. We can communicate in a much better way using Twine as compared to other platforms. It has also acted as a platform for building a community in the organization. Review collected by and hosted on G2.com.

What do you dislike about Twine?

Nothing in particular to dislike about Twine. Notifications for Polls would be amazing. Review collected by and hosted on G2.com.

Recommendations to others considering Twine:

This is one of the best platforms for creating a community in your organization. You can do a lot with Twine to keep your teams engaged and aligned. Story tellers can use the platform to reach out to the whole organization. All formal and Informal communication can have one address. Review collected by and hosted on G2.com.

What problems is Twine solving and how is that benefiting you?

We have streamlined our Internal communication process with Twine. So much so that we even launched our Mission and Vision on Twine and have been communicating through it for reinforcing our values. We are also able to measure engagement on our communication to some extent. Review collected by and hosted on G2.com.

Chris H.

Managing Director | Online Recruitment Software

Information Technology and Services

Small-Business (50 or fewer emp.)

11/1/2018

"Awesome tool for connecting our team"

5/5

What do you like best about Twine?

Twine is really easy to get on with – the interface is simple and the functionality not overcomplicated. It strikes a balance between keeping things simple, but also packing enough of a punch in terms of features. The Twine team have done a great job supporting us too – they're always on hand for any problems and feedback. Review collected by and hosted on G2.com.

What do you dislike about Twine?

Twine is a great fit for us so we're yet to find much we dislike. The team are always open to our suggestions for improvements and we've seen a fair few of them implemented. The recent GDrive integration has really helped us. Review collected by and hosted on G2.com.

What problems is Twine solving and how is that benefiting you?

Before, we had the issue that important policies were scattered in a bunch of file systems and wikis, along with our staff working from a few different places. Twine brings all these things into one spot. We've found it particularly good for new starters. On their first day, they can head to Twine and know exactly who's who, what's going on and read a dedicated 'New Starter' handbook. Review collected by and hosted on G2.com.

Resa O.

Engineer

Biotechnology

Mid-Market (51-1000 emp.)

8/8/2018

"Twine is a Valuable Service with Amazing Customer Support"

4.5/5

What do you like best about Twine?

Twine has a ton of features that I have come to rely on but one of my favorite things about Twine is the customer service. The customer service team at Twine are some of the best - most helpful, friendly and knowledgeable that I have ever had the pleasure of working with. I can rest easy knowing that any question I might have or any issue I might be experiencing with Twine will be handled immediately and professionally by the Twine team. Since we use Twine as intranet for internal employees, we heavily rely on it on a daily basis and we need that customer support to be on point... and it is. They go out of their way to ensure we are satisfied every time we communicate and we can get a hold of them via phone, chat or email... so convenient. Review collected by and hosted on G2.com.

What do you dislike about Twine?

I like Twine because if there is anything we might not be happy with - I can bring it up to customer service and they literally take steps to fix the issue and have even gone as far as to take my suggestions into consideration when making upgrades. Some things that I would like Twine to offer in the future that they don’t have now is the ability to like/unlike posts and the ability to tag other users in comments. While these two things may seem small, they are important and would be a helpful addition to Twine for my company. Review collected by and hosted on G2.com.

Recommendations to others considering Twine:

I recommend that if you are considering Twine, take advantage of the free trial period that it offers. The free trial will allow you to get the full Twine experience free of charge before you take the plunge and purchase Twine. Review collected by and hosted on G2.com.

What problems is Twine solving and how is that benefiting you?

Without a private, in-house IT team supporting us, keeping an intranet running and up to date has proven to be quite the task. We were always needing to call outside support for technical issues or when updates needed to be made that we didn’t have the knowledge or ability to do ourselves. When we discovered Twine, it solved all of these problems. Since Twine comes with its own support, we never have to worry about any issues in keeping the intranet functioning. In the end, Twine has saved a ton of time and money since we no longer need to hire a company each time we need assistance with our intranet. Review collected by and hosted on G2.com.

Catrin F.

Mid-Market (51-1000 emp.)

8/9/2018

"Excellent at both communication and engagement!"

5/5

What do you like best about Twine?

As an admin, this platform has been extremely easy to use. Even the most computer illiterate person can use it! The homepage is very clear and can be tailored to your requirements. Review collected by and hosted on G2.com.

What do you dislike about Twine?

There's nothing I dislike as such. It would be useful if the latest announcement is posted to the top rather than to the bottom - this means that we have to delete all the announcements and re-post them in the order we want which can be time consuming. Other than that I'm very pleased with the platform. Review collected by and hosted on G2.com.

Recommendations to others considering Twine:

The support that comes with Twine is second to none. Rob and his team answer any issues or queries within 20 minutes and are always on top of things. We were between Twine and another company just because we wanted a feature that enabled us to congratulate and endorse colleagues. Twine recognised this and have been working tirelessly to make this a reality for us. We're excited to see the finished product that meets all of our needs! Review collected by and hosted on G2.com.

What problems is Twine solving and how is that benefiting you?

We've been extremely pleased with the level of colleague engagement. Before Twine we struggled with communicating and making a noise about important news to the whole of the business. Twine has more than solved this problem! No employee can ever complain they 'haven't heard about this' or they 'haven't been invited to that' because the answer is always - it's on the intranet! Review collected by and hosted on G2.com.

Brad C.

Mid-Market (51-1000 emp.)

7/27/2018

"A Pleasant Experience"

5/5

What do you like best about Twine?

Twine is such an easy platform to use just for the sheer simplicity of it, its a very easy platform to navigate as a user and as an administrator is very easy to administrate. It also has a lot of features that we hadn't originally scoped for but after discovering we made full use of. Review collected by and hosted on G2.com.

What do you dislike about Twine?

We haven't really had a bad experience with Twine as such, Twine are very proactive with updates and we have had one or two updates that have a caused a bug but it gets resolved quickly once identified. The support team are very knowledgeable of their product and very friendly in any correspondence. Review collected by and hosted on G2.com.

Recommendations to others considering Twine:

Its a very powerful tool that is fit for purpose and very easy to deploy in house. Review collected by and hosted on G2.com.

What problems is Twine solving and how is that benefiting you?

We had a document library that was in an Excel format with hyperlinks to documents, it quickly grew into a heavy resource so we needed a more robust solution.

Twine was brilliant for this as not only did it solve our issue with our document library it also gave us access to a whole heap of tools we didn't know we had such as a staff directory, publishing news updates, staff polls and feeds. Review collected by and hosted on G2.com.

Alex D.

Mid-Market (51-1000 emp.)

7/27/2018

"Twine has drastically improved company communication"

4/5

What do you like best about Twine?

Easy of use. The system is extremely intuitive and modern. I very rarely run into issues or have reports from colleagues that are having difficulties. The library functionality is extremely important to us as it serves as our central library for all company documentation. Also really like the people area, easy to search for staff and to find their extension number to make a quick call. Review collected by and hosted on G2.com.

What do you dislike about Twine?

Nothing I particularly dislike but the system does have a few limitations, which we have fed back to Twine. Multiple authors on posts would be nice, being able to date order documents, calendar integration with Outlook. Review collected by and hosted on G2.com.

Recommendations to others considering Twine:

Go for it, you won't be disappointed. Review collected by and hosted on G2.com.

What problems is Twine solving and how is that benefiting you?

Communication has improved significantly. All company news is now posted as a news post on Twine, all staff get notified of this new post and are able to read it. There's now no excuse for people not knowing what is going on inside our business as it is freely available to all via Twine. It's also become an area where we can easily get feedback on anything we've done via the forms area or polls, very useful. The people area solved the problem we had with regards to a staff directory, so that has been really great too. Review collected by and hosted on G2.com.

Rosey A.

Mid-Market (51-1000 emp.)

7/27/2018

"A no-fuss intranet solution that works well straight out of the box"

4.5/5

What do you like best about Twine?

Twine is a great Intranet solution for Small to Medium businesses. It provides enough personalisation, without getting overly complex.

There is some fantastic functionality and the Twine team are very responsive to feature requests and development. We have lots of ideas of how to expand the use of Twine across different parts of the business. Review collected by and hosted on G2.com.

What do you dislike about Twine?

The content text styles are a little restricted, but it does keep the site clean and tidy. Review collected by and hosted on G2.com.

Recommendations to others considering Twine:

Moving content around is really easy with Twine, but it is best to have a plan for your 'Knowledge' area before you start. Consider how to tidy up and freshen up your content. The opportunity of reviewing and updating the look and feel of the company information is beneficial. Review collected by and hosted on G2.com.

What problems is Twine solving and how is that benefiting you?

We can now keep all our company knowledge up to date, organised and searchable. Staff are able to find the information they need to get on with their jobs. Review collected by and hosted on G2.com.