Teachable Reviews & Product Details

From 2022 until mid-2025, the platform provided a relatively stable environment for hosting online courses, with an intuitive interface for students and straightforward content management tools for creators. Review collected by and hosted on G2.com.

I have been a paying Teachable customer since early 2022, currently on the Advanced Plan ($3,708/year, paid November 2025) running an online school with 50+ courses for students worldwide (with the majority based in Europe). I am writing this review after more than four years on the platform, following 7+ months of unresolved platform failure and a deeply troubling legal process.

THE PROBLEM: Since October 2025, Teachable's media infrastructure has been broken for Android users globally — audio files cannot stream through the platform and can only be played after being downloaded manually. Teachable's own support agent (Eric, November 2025) acknowledged the issue and suggested format changes. We complied. The problem persisted. Pre-October 2025 files still work perfectly — proving this is a platform-side regression, not a file format issue. Teachable has confirmed the technical defect in writing but has been unable to fix it for 7+ months.

THE GDPR ISSUE: During the investigation, Teachable's support representative requested EU student IP addresses five times (Feb–Apr 2026) without providing any information about sub-processors or data transfer safeguards. When I formally requested the sub-processor list as required under GDPR Article 28, Teachable's legal counsel Arthur Souza Rodrigues threatened to charge "administrative fees" directly from our business account for raising this compliance question — a clear misapplication of GDPR Article 12(5), which applies only to data subject requests, not controller-to-processor obligations.

THE SETTLEMENT ATTEMPT: Teachable offered a refund + extension, but conditioned it on us signing away our right to report ongoing platform defects — effectively a gag order. We declined. Their final response: "Teachable has no comments and reserves all rights."

RESULT & CURRENT STATUS: Due to these unresolved infrastructure failures and hostile legal tactics, we are actively migrating our entire school and all 50+ courses to a competing platform, ending our 4-year relationship with Teachable. A GDPR complaint has been filed with the Lithuanian Data Protection Authority (VDAI), and a credit card chargeback has been initiated. Seven months of paid service, broken core functionality, legal threats, and a gag order demand. I cannot recommend this platform to any serious educator, especially those with international students.

Ticket reference: #56834036 Review collected by and hosted on G2.com.

We've been on the platform since 2020. Overall, it's an easy way to create and sell courses and I appreciate that they've continued to add features that help creators grow. The price is comparable to other LMSs and overall performance for clients is pretty good. Review collected by and hosted on G2.com.

Support is not necessarily the best and they need a lot of context in order to help you. They're always trying to add AI features that don't really help creators because, in the end, they don't know what courses you're building. Review collected by and hosted on G2.com.

Teachable makes it incredibly easy to transform your knowledge into a course you can sell. The editor is straightforward, setup is quick, and you don’t need any technical expertise to easily create something that looks professional. Uploading videos, adding lessons, and organizing modules all work seamlessly. The integrated payment system is also a huge plus—there’s no need to search for additional tools just to receive payments. Review collected by and hosted on G2.com.

The site customization options feel somewhat limited. While you are able to make some adjustments, it doesn't offer the same level of flexibility as a dedicated website builder. Additionally, certain features that I would expect to be standard, such as a wider selection of themes, are only available with more expensive plans. Review collected by and hosted on G2.com.

It offer basic insights about learner progress Review collected by and hosted on G2.com.

Checkout literally fails when it matters most

During a live $10k campaign with 600+ attendees, payments completely stopped working. Hundreds clicked “Pay” — zero transactions went through. This is unacceptable for a paid platform.

Platform crashes during live sales windows

The exact moment when upsells opened (limited-time, limited seats), Teachable broke. If your business depends on timing, Teachable will kill your revenue.

No downtime alerts, no warnings, no accountability

There was no prior communication about outages. We found out only after losing money. A platform handling payments must notify customers — Teachable doesn’t.

Admin dashboard barely loads

Pages need to be refreshed 2–3 times just to load. This has been happening for months. Even basic usage feels broken and unfinished.

Students face payment errors, then blame YOU

Learners see checkout errors, get frustrated, and think your business is the problem. Teachable damages your brand in front of your customers.

Support wastes time instead of solving problems

Endless emails asking for “more proof” of the same issues already shared multiple times. Weeks go by. No resolution. Just delays.

Chargebacks caused by Teachable, paid by YOU

Multiple students issued a chargeback explicitly because of Teachable’s platform failure. Teachable still deducted money from us plus extra fees. Zero ownership.

High pricing, low reliability

Teachable charges ~$200/month and then compares itself to Zoom and YouTube for uptime excuses.

Everything is “As Is” when things go wrong

When real losses happen, Teachable hides behind Terms of Service instead of fixing damage they caused. No compensation. No responsibility. Review collected by and hosted on G2.com.

It was an easy to use platform for hosting courses. Review collected by and hosted on G2.com.

It didn't include enough features and they recently got rid of their lowest priced tier and raised the prices of the rest. Review collected by and hosted on G2.com.

It's easy to access e-learning and also open your school Review collected by and hosted on G2.com.

It has only one payment option and cannot be accessed without bank transfers Review collected by and hosted on G2.com.

We were initially attracted by the ability to import courses from Udemy. That feature has not been available for 3-4 years though. The platform looks pretty good even without any real updates to it in years. Review collected by and hosted on G2.com.

Usability is dying a slow death and customer service is atrocious.

We've been a customer for 6 years and have about 5 schools with Teachable. In the last year we've had a huge number of issues with the platform. Saying the customer service has been poor is a huge understatement. A few examples:

1. One ticket from four months ago was completely ignored as we submitted request after request to have it handled. It's still open and not completed. Nobody will respond.

2. A ticket from 2 months ago, a very important ticket, has received no less than a dozen "we're looking into this" responses when we reach out to them. We've reached out to every person we know there, including the owner (who did not respond at all by the way), and are still waiting. It has not been taken care of and they will not put us in touch with someone who can help.

The platform itself has gotten really buggy over the last couple years. The admin panel often takes 30 seconds or more to move from screen to screen, and sometimes simply fails to function. Things are getting worse here day by day. Review collected by and hosted on G2.com.

Flexibility. Teachable allows me to change by opening it up to HTML edits. Like any other tool, there are also some limitations to Teachable, but overall, anyone with basic to intermediate HTML coding knowledge can customize it. Review collected by and hosted on G2.com.

Support team. Somehow, the support team appears to be just an end user who knows the product. Most of the time, I resolve the issues that I encounter on my own or I just live with it. Review collected by and hosted on G2.com.

Ease to create courses and simple drag and drop website building. Now from the Teachable sales page transaction has become super easy. Loading video content is better than most of the LMS. Review collected by and hosted on G2.com.

The limitation in the paid version is to have only five courses at a time. However, the pro version doesn't have a limit. Also, pricing is on the higher side. Adding direct automation to enroll students from payment gateway will be a great feature. Review collected by and hosted on G2.com.

What I like best is I can create an attractive course very easily. The uploads features work VERY fast and I can see how my course is looking in the preview page. The support is very good too. Review collected by and hosted on G2.com.

Sometimes I get lost in all the admin pages in the back-office. It takes me some time to find what I am looking for. I'd like an intermediate plan between the cheapest and the professional. Review collected by and hosted on G2.com.