
We began implementing SIQ in 2020 to replace the manual, Excel-based forecasting we had been using previously. The SIQ team handled the integration with our ERP system (EPICOR). Since adopting SIQ, our team has gained much greater insight into stock levels, stock movement, forecasts, and more. The alert features are also very useful, as they allow us to focus on exceptions rather than trying to keep an eye on every product. The SIQ team is incredibly knowledgeable and has provided excellent training. They are also continually evolving the software, so it’s always exciting to see new features and explore how we can use them. Their support team is also excellent, and if we do have issues with data or refreshing, they are always there to help diagnose and solve the issue. Review collected by and hosted on G2.com.
Our data wasn’t in the best condition, so implementation took longer than we expected. Especially early on (as with any software like this), you really have to pay close attention to the outputs it’s producing. We had a few wildly wrong order suggestions, which came down to our poor data rather than SIQs system, so it’s important to have your team in place to spot issues quickly and address the underlying data. If there are data issues or refresh issues, it can sometimes be a little hard to diagnose the issue within SIQ - having said that, whenever we have had issues, the support team have been great with resolving it.
The release notes and guides are very useful with each release, but the training videos in the Help centre aren’t always updated to reflect the changes that come in. It would be great to see this fleshed out a bit more and kept up to date. Review collected by and hosted on G2.com.
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