# SmartrMail Reviews **Vendor:** SmartrMail **Category:** [Email Marketing Software](https://www.g2.com/categories/email-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 24 ## About SmartrMail Send better email in less time. SmartrMail is the easiest way to send email that delights your customers and gets more sales. We integrate with Shopify, BigCommerce, WooCommerce and Neto. We're one of the most recommended email marketing apps in the e-commerce space. We have over 130+ five star reviews across Shopify and other review platforms. ## SmartrMail Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of SmartrMail, making email personalization and setup a breeze. (1 reviews) - Users appreciate the **ease of use** of SmartrMail, finding it intuitive for creating personalized emails effortlessly. (1 reviews) - Users find the **easy creation** process of personalized emails with SmartrMail to be seamless and user-friendly. (1 reviews) - Users appreciate the **easy setup** of SmartrMail, making personalized email creation simple and efficient. (1 reviews) - Users love the **easy and user-friendly email creation** of SmartrMail, enhancing personalization and integration with e-commerce platforms. (1 reviews) - Flexibility (1 reviews) - Integrations (1 reviews) - Personalization (1 reviews) - Personalization Services (1 reviews) - Simple (1 reviews) **What users dislike:** - Users feel the pricing tiers need improvement as SmartrMail can be **expensive for businesses with tight budgets**. (1 reviews) - Users wish for more **flexibility in customization** options, as current features feel limiting for diverse needs. (1 reviews) ## SmartrMail Reviews ### 1. Straightforward Email Campaign Setup with Easy Segmentation and Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Riya A. | Marketing Operations Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2026 **What do you like best about SmartrMail?** What I like most about it is how straightforward it is to set up and manage email campaigns without unnecessary complexity. Coming from a marketing operation background where I work with tools like Hubspot, I appreciate platforms that make segmentation and automation easy to configure. It does a good job of simplifying campaigns creation while still giving enough control over targeting and personalization. **What do you dislike about SmartrMail?** One thing I found a bit limiting with it is that the customization and reporting options are not as advanced as some larger marketing automation platforms like hubspot. Deeper segmentation controls and more flexible reporting would be helpful. **What problems is SmartrMail solving and how is that benefiting you?** It helps simplify the process of running automated email campaigns and managing customer segmentation, which can otherwise become quite manual and time consuming. Instead of setting up multiple tools, the platform pulls in customer and purchase data and uses it to trigger automated emails such as welcome emails, abandoned cart reminders, post purchase follow ups. ### 2. Effortless Email Marketing with Seamless Ecommerce Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Hamon K. **Reviewed Date:** February 03, 2026 **What do you like best about SmartrMail?** I like how simple and user-friendly SmartrMail is for creating personalized emails, making the process feel super easy. I enjoy how well SmartrMail integrates with e-commerce platforms like Shopify and WooCommerce. The initial setup was also extremely easy and simple. **What do you dislike about SmartrMail?** It's nice to have more flexibility for customization and also the pricing tiers should be improved for businesses with tight budgets. **What problems is SmartrMail solving and how is that benefiting you?** I use SmartrMail to manage email marketing effortlessly, making it easy to create and send targeted emails. It's simple to use for personalized emails and integrates well with ecommerce platforms like Shopify. ### 3. Create beautiful and engaging newsletters in minutes **Rating:** 4.0/5.0 stars **Reviewed by:** Naser K. | Customer Success Coordinator, Business Supplies and Equipment, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about SmartrMail?** I have found SmartrMail useful in e-commerce email marketing. By categorizing my audience according to their purchasing patterns, I have distinguished myself to come up with a targeted email who as led to increased opening of the emails. **What do you dislike about SmartrMail?** SmartrMail seem restrictive as compared to other platforms that I have used. For now, I benchmark subject lines and preheader text and not the full body of the email or its various formats. **What problems is SmartrMail solving and how is that benefiting you?** With the help of SmartrMail, I have been able to organise my work process of email marketing and promote customers’ interaction. Accessibility and ease of use, templates, and segmentation tools help me in crafting the most efficient campaign I need. ### 4. Give best results for our institute email marketing campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Deepraj D. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about SmartrMail?** This tool gives us the best results for our email id data that come from our ad campaigns. It shares email directly to inbox hardly any spam email is delivered. **What do you dislike about SmartrMail?** The email tracking system gives good results but not that accurate enough. **What problems is SmartrMail solving and how is that benefiting you?** It saves our time by providing an inbuilt email template builder and it helps to deliver email directly in inbox which helps to make good use of our email ids data. ### 5. Automation does exactly what I need **Rating:** 5.0/5.0 stars **Reviewed by:** Lewis G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about SmartrMail?** It is relatively easy to implement and has a number of features to integrate into the platform. My favorite feature is that you can respond, take surveys, and connect with me. **What do you dislike about SmartrMail?** Sometimes there are speed issues which are frustrating. Additionally, it takes some time to get used to the layout of a campaign email. **What problems is SmartrMail solving and how is that benefiting you?** With this tool you can upload email addresses to your list via a spreadsheet. It also makes it easier for our current staff to collaborate on projects and take turns doing marketing. ### 6. Helps to Boost Your sales With its smarts Email Campaigns **Rating:** 4.5/5.0 stars **Reviewed by:** Anjels S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SmartrMail?** It provides the email editor with drag and drop feature and it also provides customizable tables for creating email campaigns. It also provides a feature for product recommendations in email campaigns. It provides a tracking feature to track email campaigns. **What do you dislike about SmartrMail?** The customizable templates are limited and more template need subscription which is higher in cost. **What problems is SmartrMail solving and how is that benefiting you?** It provides me with the email editor to create a customizable email template for email campaigns which helps me to create the template fast and saves me time. It provides me with a report analysis feature that helps me to track the email campaign performance. It also sends personalized reminders which helps to remember things. ### 7. Best email marketing software **Rating:** 5.0/5.0 stars **Reviewed by:** Namrata A. | Director, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2022 **What do you like best about SmartrMail?** Smartr offers tons of features and automations. You can set them up on autopilot and let the software do the work **What do you dislike about SmartrMail?** The new dashboard is slightly complicated **What problems is SmartrMail solving and how is that benefiting you?** Smartr helps with our email outreach. It definitely adds 5-10 % to revenues and the best part is it is absolutely free to use ### 8. A very easy and amazing product to use **Rating:** 5.0/5.0 stars **Reviewed by:** Langmia Percy M. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about SmartrMail?** I'm looking forward to seeing how Smartrmail improves our customer experience and, as a result, increases sales." "Assistance is always available when it comes to creating beautiful and straightforward newsletters." "Its smart segments functionality is incredible, and the fact that we can create automation based on specific characteristics is really exciting for our company as we move forward." "The convenience of syncing data for e-commerce, such as items and other information, is amazing." **What do you dislike about SmartrMail?** Small businesses may find the pricing onerous, yet it is still less expensive than other competitors. Actually, it's a very useful tool. I used to use Mailchimp, but I became dissatisfied with their lack of assistance and the complexity of their automation. **Recommendations to others considering SmartrMail:** Smartrmail is a product that I highly recommend to everyone because it is considerably more effective, beneficial and trustworthy than the others I've used in the past. **What problems is SmartrMail solving and how is that benefiting you?** I've used various email marketing platforms in the past, but they weren't nearly as productive as Smartrmail. I used to find it cumbersome to upload product photographs, copy and paste descriptions, and pretty much handle anything that goes into an email with other programs, but not with Smartrmail. The entire procedure is streamlined thanks to SmartrMail's integration with my online store. Because all of my items are pulled when I select the one I want to insert, I no longer have to copy and paste or resize photographs. In effect, the description, links, and pricing are all put into my email automatically, which is incredible! ### 9. User feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Eng-Hassan Abdullahi I. | Project Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2021 **What do you like best about SmartrMail?** Smooth way of email compaign Coillective ecommerce compaign Managing organization mailing section in best strategic way and out standing proformance More than billion mails were sent **What do you dislike about SmartrMail?** Limited Number of the company reached No webtraffic compaigns Ads and marketing strategies is quite limit No more options of sending mail compaigns Follow ups and costumer retention was not considered. Number of templated is very limited **Recommendations to others considering SmartrMail:** Connecting google ads and facebook web ads or grome extension for more traffic Integrated collective mailing is highly recommanded Too many templates and resumes can make different **What problems is SmartrMail solving and how is that benefiting you?** Costumer requirements Marketing and sales boosting Increasing web traffic Connecting google ads and facebook web ads or grome extension for more traffic Integrated collective mailing is highly recommanded Too many templates and resumes can make different ### 10. SmartrMail - A simple and easy to use email marketing tool that integrates with Shopify flawlessly. **Rating:** 4.5/5.0 stars **Reviewed by:** Chad B. | V, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about SmartrMail?** SmartrMail offers a turn-key solution for email marketing as well as automation that integrates perfectly with Shopify. Itis very easy to prepare emails, include the approproate hotlinks and track the results. The automated list maintinece features keep our lists clean and allow us to segregate them as needed to get the correct message to the correct customer segment. **What do you dislike about SmartrMail?** It would be nice if there were a more robust reporting function that was exportable. The Dashboards tell you a lot, but it's a challenge to share with others. I would like to be able to share specific sales data for each email with our marketing and sales team but this is a very manual process. **Recommendations to others considering SmartrMail:** I would say give it a try. It was a very refreshing change to the "Other guys" out there, and we have used them all. It is considerably more budget-friendly as well. It seems some of the other solutions try to do too much and charge considerably more to include functions that we do not use. SmartrMail is a simple and easy-to-use email marketing solution that I happily recommend to friends and associates. **What problems is SmartrMail solving and how is that benefiting you?** We are keeping in touch with our customers with weekly outreach and using SmartrMail as a prospecting tool to keep potential customers informed of new products and specials that will convert them into customers. This keeps current customers buying and new customers coming in. This has been a challenge in the past with more cumbersome email parketing solutions. It has also solved a problem for us that gathers new site visitors emails automatically via a fully customizable pop up that intergrates well with our website and has quickly cultivated a large list of new prospect that then quickly become customers via email marketing. Lastly the opt-in and out functionality is flexible and allows peole to opt back in if they accidentally opt out. This has not been true with previous email marketing tools. ### 11. Smarter user interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2022 **What do you like best about SmartrMail?** The product is excellent, and full of hidden gems as you get to know it more. The customer service is top shelf. **What do you dislike about SmartrMail?** There is a learning curve to be able to unlock the true power. Though, the excellent service makes this pretty easy to navigate. **Recommendations to others considering SmartrMail:** From my thoughts it is best used by individual or through community purpose. Also it has better customer service. **What problems is SmartrMail solving and how is that benefiting you?** We do our many business mails through Smartrmail tool. Also it's customer service is quick to resolve even small issues. ### 12. This has helped build my fitness business! **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy H. | Owner of Temple Challenge, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about SmartrMail?** One of my favorite things is that I can send an email out in bulk! It not only saves time but lets me store all the emails in one place. Thank you for creating this! **What do you dislike about SmartrMail?** So far I have been happy with the service! Keep making a difference. **Recommendations to others considering SmartrMail:** If you have a business that you are trying to reach hundreds of pep=ople for marketing, this is for you! **What problems is SmartrMail solving and how is that benefiting you?** The bulk email service ### 13. Very convenient and at the same time powerful email tool **Rating:** 4.0/5.0 stars **Reviewed by:** Anton K. | UXD, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about SmartrMail?** I like automations including welcome, abandoned cart, and thank you emails. Free Email Marketing Plan Available **What do you dislike about SmartrMail?** The subscription price could be cheaper especially with a large number of letters. **Recommendations to others considering SmartrMail:** Perfect app for emailing. It has everything you need for your business and the best part is that lots of stuff is already pre-made, all you have to do is modify the templates according to your own needs. And all of this for free. **What problems is SmartrMail solving and how is that benefiting you?** It's helpful tool for sales with easy-to-use drag & drop automations builder. It sets up all the best-practice automations: - Welcome emails - Cross-sell recommendations - Abandoned carts - Win-back campaigns - Thank you emails - Browse abandonment ### 14. Evaluation mechanism is top notch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about SmartrMail?** Unlike other softwares, It is highly intuitive and so easy to prepare emails with . It also evaluates past history hence providing the most precise results possible. **What do you dislike about SmartrMail?** Sometimes when trying to work with specific audiences and commands it can get quite complex and abit confusing especially when used by less attentive and impatient individuals. **What problems is SmartrMail solving and how is that benefiting you?** I've successfully solved the problem of automation of emails while highly considering past information as per customer needs and preferences,hence excellent memory ### 15. Best practice automations **Rating:** 5.0/5.0 stars **Reviewed by:** Waseem A. | Deputy Brand Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2021 **What do you like best about SmartrMail?** Best-practice automation that delights customers right **What do you dislike about SmartrMail?** The slow delivery of bulk emails can be improved. **Recommendations to others considering SmartrMail:** Smartr email is fantastic and used in many eCommerce websites. **What problems is SmartrMail solving and how is that benefiting you?** {"translation":"Simplify"} ### 16. It’s really Smart in providing Mail **Rating:** 5.0/5.0 stars **Reviewed by:** kamrul k. | Officer, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about SmartrMail?** It is great to have this software. If you want to create a range of automated campaigns to target customers then Smartrmail is best. **What do you dislike about SmartrMail?** Honesty i did not face any problem yet using the software. **Recommendations to others considering SmartrMail:** I highly recommended to anyone who are tensed sending their mail to valuable customers. **What problems is SmartrMail solving and how is that benefiting you?** It helped us to send mail easily to our customers and inceased our sales. ### 17. Emailing Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2021 **What do you like best about SmartrMail?** Best Email service for e-commerce sites. Automated reply for particular subject requests. Cart related emails. You can do marketing. Easy setup, user-friendly interface. Emails server is very quick. Purchases alert, cart alert and the usual shopping alerts can be set on this email service. **What do you dislike about SmartrMail?** This is an email service nothing to dislike works just like other email providers. **Recommendations to others considering SmartrMail:** Best e-commerce solution. **What problems is SmartrMail solving and how is that benefiting you?** Shopping related alerts. Message alerts for customers added on the mailing list from marketing. ### 18. Friendly UI to work with. **Rating:** 4.5/5.0 stars **Reviewed by:** Prajwal P. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2021 **What do you like best about SmartrMail?** Quick setup and has spam and web filtering options. Also SmartMail has an excellent documentation, can find all the details. **What do you dislike about SmartrMail?** Email exporting is a litle complicated process and it can be improved. **What problems is SmartrMail solving and how is that benefiting you?** Has many features and capabilities that necessasy for a small business so need to look for alternative tools. ### 19. A great integrated email app **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2021 **What do you like best about SmartrMail?** great customer service, free trial and decent free version, paid version is affordable, online training through webinars/documentations/videos, autosave feature, syncs data easily, great algorithms **What do you dislike about SmartrMail?** Not the most intuitive tool out there, takes a bit of time to master **What problems is SmartrMail solving and how is that benefiting you?** can easily track who views emails and what they do with those emails (click on links, buy things, etc) ### 20. SmartrMail is Good Email Solution to Improve Business Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Shiwani S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2020 **What do you like best about SmartrMail?** SmartrMail is easiest email tool to create email campaign. We can quickly create email campaign for business marketing and provides multiple email template. We can easily customize email templates according to business services minor work needed to develop a attractive email campaign. SmartrMail gives good email functionality to integrate with other web development tools and customize email subscribers list easily. **What do you dislike about SmartrMail?** No Issue with SmartrMail software, It is easy to manage promotion work and performance of this tool is very good. **Recommendations to others considering SmartrMail:** We suggest SmartrMail for business promotion work. It's easy to use with lots of advance functionality. Prices are not too much high as compare to others. **What problems is SmartrMail solving and how is that benefiting you?** We used SmartrMail for our business promotion and for client work, We are consultant and deal with many big organization. We can set time on emails to send business clients. Automatic email feature is good one to manage business work. SmartrMail have lots of email template, we can use it for our email campaign by changing description and some images. We can customize complete template and set header and footer easily according to requirement. ### 21. Ideal marketing tool for Soul Trader **Rating:** 5.0/5.0 stars **Reviewed by:** Paula H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2019 **What do you like best about SmartrMail?** That it can auto generate emails based on customers search/buying history, making it more relevant and personalised to the individual customer. It's fantastic with the way it works in my store - product images are directly inserted from the website, so I'm not having to manually upload these to construct the template. The auto personalised email system is such a smart tool for the sole trader. It runs on auto pilot. **What do you dislike about SmartrMail?** Nothing to dislike and everything to gain. **Recommendations to others considering SmartrMail:** It's well worth giving it a shot. Great program and customer support. Online help documentation is excellent and covers many aspects of Smartrmail. The staff are super friendly and there to help you along the way. We're both aiming for the same target which is getting the best out of your business and taking care of customers. **What problems is SmartrMail solving and how is that benefiting you?** I can purely focus on my existing client base and promote what is of interest to them. Makes far more sense to look after your existing customers and provide them with special offers and promos. ### 22. User Friendly and a great asset to my business **Rating:** 4.0/5.0 stars **Reviewed by:** Holly J. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about SmartrMail?** How easy it is to create text and pictures for the manual emails. I don't have a lot of technical knowledge but I am able to create useful and aesthetic emails to send out to our customers. Also the smartrmail technical support is really helpful, I had a slight issue changing the address in the standard footer of my emails. Technical support fixed it really quickly for me. **What do you dislike about SmartrMail?** Some of the design, like the header and footer, needed to be done by my technical support. Perhaps this could have been made a bit easier for people with less tech knowledge. Also there were a couple of formatting glitches last time I did a manual email, just with the size/position of some text. Not sure whether this was a glitch or user error. last thing is that I have found the fonts can appear differently on different devices. **Recommendations to others considering SmartrMail:** Great for any business starting out in email marketing. Relatively easy to get set up and produce high quality content for your customers. **What problems is SmartrMail solving and how is that benefiting you?** The automatic emails are great once set up. It's set and forget. I like knowing that every customer receives emails without me having to do any extra work. That way I can put my time into the manual emails, where I can also track how well the email did in relation to sales. It shows me exactly which products were sold as a result of the emails. I love it. ### 23. Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2019 **What do you like best about SmartrMail?** The team are extremely helpful and always willing to assist and to find solutions **What do you dislike about SmartrMail?** Occasionally there are some technical glitches that we do not understand, including the root cause. In saying that when we contact the team they have been quick to action the issue. **What problems is SmartrMail solving and how is that benefiting you?** A seamless email marketing experience - We love the ability to design our emails the way we want ### 24. Quick and Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2018 **What do you like best about SmartrMail?** Love the fact I can just type in the SKU of a product and it grabs all the info for me. **What do you dislike about SmartrMail?** That you cant change the image when you use product. In mobile view when items are in 2 or 3 columns they go to a single column, would be nice to be able to toggle on/off. **Recommendations to others considering SmartrMail:** Setup smart segments right away. **What problems is SmartrMail solving and how is that benefiting you?** It keeps customers coming back. ## SmartrMail Discussions - [How do you charge?](https://www.g2.com/discussions/how-do-you-charge) - 1 comment, 1 upvote - [Do you have a free plan?](https://www.g2.com/discussions/do-you-have-a-free-plan) - 2 comments, 1 upvote - [Do you offer support?](https://www.g2.com/discussions/do-you-offer-support-d1d5d8b0-4eb1-430b-81d3-b8cd5d532a24) - 1 comment, 1 upvote - [View SmartrMail pricing details and edition comparison](https://www.g2.com/products/smartrmail/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+08%3A18%3A06+-0500&secure%5Bsession_id%5D=7b1e1ae9-89da-4317-b6c1-0a289511b011&secure%5Btoken%5D=a6663dfcd65d9ae233dfe4dfa1a3c3cae218a02e9071b330ff88b663e8ac26f3&format=llm_user) ## SmartrMail Features **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Edit** - Pre-Made - Build - HTML **Logistics** - Analytics - Issues - Integrations - Shareable Link **Generative AI** - AI Text Generation - AI Text Summarization **Reporting & Analytics** - A/B Testing - Basic Reporting **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration ## Top SmartrMail Alternatives - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - 4.3/5.0 (12,661 reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,308 reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - 4.6/5.0 (1,143 reviews)