The bulk change feature is nice; when we have multiple shows and want to change the price for instance. Review collected by and hosted on G2.com.
Actually can't think of anything on the want list at the moment! Review collected by and hosted on G2.com.
This was our first year using SimpleTix and we were very impressed with the ease of use and when our lines got long at the fairgrounds, we had a sign for people to order online and then they just went through the shorter scan line. Review collected by and hosted on G2.com.
We didn't have any real negative issues. Review collected by and hosted on G2.com.
The turnaround in replying to a message by phone or email. Review collected by and hosted on G2.com.
I have no complaints at this time. I am a new customer and this is our first event Review collected by and hosted on G2.com.
Easy to sell tickets without needing additional card readers Review collected by and hosted on G2.com.
It charges a large fee that we have to pass on to customers Review collected by and hosted on G2.com.
I like that SimpleTix is easy to use and it connects with my HubSpot. It's been pretty simple to set up, and I've automated through code codecs. Overall, so far so good. Review collected by and hosted on G2.com.
Not sure yet. Review collected by and hosted on G2.com.
I appreciate how simple it is to use and how easy it is to navigate. Review collected by and hosted on G2.com.
I feel that the customer service team often assumes you already know what to do, which I don't find helpful. When I reach out with questions, they tend to just send me links to pages without providing much explanation or context. Review collected by and hosted on G2.com.
SimpleTix delivered outstanding results for our Christmas Festival, successfully managing 3,200 tickets over four days without a single issue resulting in record ticket sales in just one year of working with SimpleTix. The ticket scanning worked perfectly across both iOS and Android devices, and their promotional code system handled all our discount campaigns with ease. Their customer service team was consistently responsive and helpful. Review collected by and hosted on G2.com.
After switching from Eventbrite, we are thoroughly satisfied with the platform. SimpleTix has exceeded our expectations in every aspect, from sales to attendance tracking. And in fact because of the ease of use and customer support, we have begun to use SimpleTix for multiple other events on our campus. Review collected by and hosted on G2.com.
They steadily roll out new functions and features and refresh pages for easier navigation. Review collected by and hosted on G2.com.
I would like to offer subscription packages that combine general admission tickets with reserved seating. Would also like to have a donation option on reserved-seat ticket events. Review collected by and hosted on G2.com.
I love that it is simple, and it is relatively straight forward to set up an event. I also like that it is free to get started unlike Eventbrite. Review collected by and hosted on G2.com.
I dislike that its hard to switch to a paid plan. The UI has prevented me from doing so although the website says there is a paid plan feature. I also dislike that there are no options for passing off ticket fees for the buyer for Pay what you can tickets. Given the state of our economy, a flexible pricing model has been how I've balanced getting folks to an event while raising revenue. When this feature is not available, I loose out on 100s of dollars from patrons that can pay for their contributions. Review collected by and hosted on G2.com.
Thanks so much for your feedback!
You're absolutely right about the paid plan confusion - our apologies! That premium plan language was outdated and we've now updated it throughout our site. We actually just have one simple pricing model: 79 cents + 2% per ticket sold.
Great news about your feedback on passing ticket fees to buyers for "Pay What You Can" tickets - this feature is actually on our product roadmap and is actively being worked on! We totally understand how important this is for your revenue.
We're so glad SimpleTix is working well for your events, and thanks again for the helpful feedback!
- Vikram Bodas, Co-Owner
The Front Page seeing the Events but........ Review collected by and hosted on G2.com.
I am new and still learning, but I would love to see more of what we keep in our pockets.....what actually moves over to stripe....the reports have too much info in them as far as time and date....I'm sure it's necessary for some people...but I would like it simpler. Date of Purchase, Name of Customer, amount of ticket, fees to simple tix, fees to stripe, how much was transferred to stripe. I am having a hard time balancing out the events. We have more than one event listed, and I never know the exact amount per event that was transferred. Review collected by and hosted on G2.com.
Hi there,
Thanks for your feedback, and welcome to SimpleTix!
The reporting features you mentioned — like date of purchase, customer name, ticket amount, and service fees — are all available in our reporting center which can be found under Reports at manager.simpletix.com. You can view this data by order or event, and even export it to CSV.
If you need help navigating it or want more clarity, we’d be happy to walk you through. Please feel free to book time with me here: https://shorturl.at/J4965
Best,
Vikram, Co-Owner
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