# Qiscus Reviews **Vendor:** Qiscus **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 23 ## About Qiscus Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of clients from 23 industries in 19 countries, with 13 various use cases in its portfolio. Qiscus offers solutions to help companies embrace new expectations of excellent customer experience (CX) throughout every step of their customer journey. ## Qiscus Reviews ### 1. Exceptional Customer Communication Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad S. | Chief Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Qiscus?** We've been using Qiscus Omnichannel Platform for several years, and it has truly transformed the way we manage customer interactions. The platform's ability to integrate seamlessly with various communication channels like WhatsApp, Facebook Messenger, and email has been a game-changer for us. **What do you dislike about Qiscus?** The initial setup can be a bit complex, but the excellent support team helps to ease the process. **What problems is Qiscus solving and how is that benefiting you?** Centralized Communication All customer messages are consolidated in one place, making it easy for our team to manage and respond quickly. ### 2. Qiscus is A Gamechanger to My Business **Rating:** 4.0/5.0 stars **Reviewed by:** Maria U. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Qiscus?** - Qiscus helps my business to connect with customers in a fast and efficient way. - Bot features really help my business which has 4 branches in other cities to assign the customers to each branch customer service agent. - Marketing broadcast. Every month i download the MAU phone number and broadcast some marketing promo to them, it resulted to sales increase. - Analytics feature to keep us aware about our business movement every month. **What do you dislike about Qiscus?** - Unavailability of chat reply feature and feature to delete chat to customer. - Sometimes the bot is not responding to the phrase and leading to wrong agent. - A bit pricey subscription, cannot be paid monthly, the offer quarterly billing payment. - Pricey outbond messages. - Expiration limit on conversations, **What problems is Qiscus solving and how is that benefiting you?** Bot features solved the problem with assigning agent for my branches. Customer can choose the city and bot will assign them to the right agent. ### 3. User Friendly and Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Fivi Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Qiscus?** Qiscuss teams are fast response and always available for any of our requests. The dashboard is user friendly and has all the features or information that we needs **What do you dislike about Qiscus?** Add more features to help agents to operate for example to add customers. Currently, this feature is available in the supervisor account. **What problems is Qiscus solving and how is that benefiting you?** Qiscuss team allowed us to make payment by transfer instead of the system provide in the dashboard ### 4. A very helpful tools **Rating:** 3.5/5.0 stars **Reviewed by:** David Jourdan M. | Engineering Manager at UENAFOOD, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Qiscus?** Qiscus provide a very unique features that help our CS team (custom buttons). Just by click the custom button, we can send a template and run several logic inside it. They provide a good documentation, so it's so easy form the integration. **What do you dislike about Qiscus?** The server goes down quite often and there's no info from Qiscus Internal Team when it happens. **What problems is Qiscus solving and how is that benefiting you?** All customer relations things ### 5. Good features, good support **Rating:** 5.0/5.0 stars **Reviewed by:** Ichlas Damar O. | Customer Care Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Qiscus?** Everytime we found some issues, Qiscus' support center were really helpfull **What do you dislike about Qiscus?** Slow responses on the weekend while we need their help **What problems is Qiscus solving and how is that benefiting you?** We find more easier for operating the contact center platform and increase our responsiveness to the customers ### 6. Qiscuss helps our business grow and improve the quality of customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Fiki S. | Marketing Communication Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Qiscus?** - Easy to use, good user interface - Integration to various social media platforms - There are analytical features that can serve as guidelines for the development of our agency performance and business services ahead - Multiagent feature that can be used by many users and facilitates work and increases response speed to customers **What do you dislike about Qiscus?** - Channel reporting restrictions or bugs on Qiscuss still use the ticket system via email, possibly can be developed with a chat model via Whatsapp or Live Chat that makes it easy for users - Not a cheap subscription - Expired messages that exceed 24 hours also sometimes cause us trouble **What problems is Qiscus solving and how is that benefiting you?** Qiscuss makes it easy for us to communicate with many customers who are connected every day. At times of enormous incoming messages, Qiscuss is effective in helping us respond effectively and efficiently ### 7. Broadcast **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Qiscus?** we can upload broadcast message so we don't need longer time and easy to use **What do you dislike about Qiscus?** We need longer time to take Qiscuss Report **What problems is Qiscus solving and how is that benefiting you?** We can broadcast messages easily ### 8. It is a good platform which is helpful for our service in customer care **Rating:** 4.0/5.0 stars **Reviewed by:** Asjun A. | Head of Customer Relationship Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Qiscus?** .It presents a good user interface and is easy to use .The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster .It provides analytics feature, which is favorable and efficient **What do you dislike about Qiscus?** .The cost is about pricey, especially for BI open session (broadcast) .The limitation active session chat for only 24 hours is about troublesome .the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome .For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation **What problems is Qiscus solving and how is that benefiting you?** The multiagent and its auto-spread feature of incoming messages to the active agents makes the handling chat service become easier and faster, particularly while the incoming messages got crowded ### 9. Qiscus multichannel easy to use, hopeful and awesome ✨ **Rating:** 5.0/5.0 stars **Reviewed by:** Nur Anisah A. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Qiscus?** Qiscus has an important role in customer service in handling many customers, especially students in educational institutions. Some points, in my opinion, are the best problem-solving that Qiscus has provided, namely: 1. The Assign Chat to and Add Agent features can overcome student problems that are often in the wrong domain without sending the relevant part number. This feature makes it very easy for students and other agents. 2. The Pin Chat Room feature makes it easy for Agents to mark student problems that need more extended handling **What do you dislike about Qiscus?** 1. the weakness of this qiscus is that there is an expiration limit on conversations, so sometimes, many unresolved obstacles have ended. A red mark as a form of an unread message sometimes also appears when sending replies to customers. 2. There is no reply message feature and delete message feature **What problems is Qiscus solving and how is that benefiting you?** The problem that is overcome by using Qiscus is that it can handle the number of incoming messages. Qiscus provides a platform that can answer many chats in a fast and at the same time. Using Qiscus we can reply to customer messages in one dashboard with multiple agents. ### 10. Qiscus was very helpful and made it simpler and more efficient! **Rating:** 4.5/5.0 stars **Reviewed by:** Nailal Huda P. | Customer Support & Experience Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Qiscus?** - Very helpful in multichat platforms so we only need 1 dashboard to receive tickets from various channels - Assist in marketing campaigns process and brand awareness with the WA API & WA broadcast - The Qiscus team is very supportive and quick to answer all questions and needs. **What do you dislike about Qiscus?** -Maybe there are new products such as Q-Ticketing which have been released but there is no documentation that can be studied. But the Qiscus team always offers training, but maybe documentation such as a manual is really needed and can be used as a suggestion in the future. **What problems is Qiscus solving and how is that benefiting you?** - multi-channel dashboard which is very easy and also helps the CS team, besides that there is also an analytical dashboard which is very helpful in the analysis process. - Broadcast Whatsapp is very easy to use and the Qiscus team really welcomes input on this so we can work more efficiently ### 11. Easy to use by the CS team but need to improvise services if there are problems. **Rating:** 4.0/5.0 stars **Reviewed by:** Ihsan O. | Arts and Crafts, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Qiscus?** There is an outbound messages feature that makes it easy for CRM **What do you dislike about Qiscus?** Unavailability of chat reply feature and feature to delete chat to customer. **What problems is Qiscus solving and how is that benefiting you?** Facilitate the team in reaching customers and can help leaders in dividing chats to the agents on duty. ### 12. easy used **Rating:** 4.0/5.0 stars **Reviewed by:** umar s. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2023 **What do you like best about Qiscus?** we can reply many chat together from some agent **What do you dislike about Qiscus?** we can't delete chat we have sent to customer **What problems is Qiscus solving and how is that benefiting you?** Problem solving for student who want to make sure about the billing payment of the course and this so helpfull because the student no need to come to campus ### 13. Qiscus is an easy platform to use with simple features but very efficient help answer a question **Rating:** 4.0/5.0 stars **Reviewed by:** Alif R. | Customer Service Online Staff, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Qiscus?** 1.The simple features in Qiscus, such as names and phone numbers are listed. 2.in Qiscus we can see the number of incoming conversations. 3. Also we can see the credit or payment that must be paid 4. Easy to use **What do you dislike about Qiscus?** The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time. **What problems is Qiscus solving and how is that benefiting you?** 1. Maybe, Qiscus Team can add features reminder to make it easier for Customer Service to remember unfinished tickets 2. when our team broadcasts, it's better not to make it appear in the inbox because it's a little annoying and makes the chat with questions disappear ### 14. An Omnichannel platform that helps companies to operate efficient and easily **Rating:** 4.5/5.0 stars **Reviewed by:** Aldy B. | Customer Experience Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Qiscus?** Qiscus platform has a friendly dashboard interface that helps people do their job efficiently. Their features help our team to be more effective and reliable to our customers **What do you dislike about Qiscus?** Analytic features. It needs to be more advanced than the current one. To be able to provide completed data will help lots of companies to understand their progress and issue **What problems is Qiscus solving and how is that benefiting you?** We have different channels to reach us, and Qiscus make it easier by connecting all other platforms into just one; it benefits us to be more quickly to respond and solve our customer problem faster ### 15. Very Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Wahyu P. | Information Technology Support Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Qiscus?** A very helpful program for the team serving customers in our company, for qiscus support it is also responsive when qiscuss has a program error problem. **What do you dislike about Qiscus?** Sometimes there is an error when receiving files or photos, and also sometimes when it is opened it takes a long time to load. **What problems is Qiscus solving and how is that benefiting you?** To help customers better, and no need to use many WA numbers and can link from IG. ### 16. Qiscuss have a simple user interface and efficient to provide communication tools **Rating:** 4.0/5.0 stars **Reviewed by:** Lina T. | Customer Experience Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Qiscus?** Omnichat multichannel, API Integration, and Collaborative support to enhance features that our business need. **What do you dislike about Qiscus?** Bug system, delay chat notification for our agent, slow handling when issues happened. **What problems is Qiscus solving and how is that benefiting you?** 1. API Integration with our application helped our users to reach Customer Service easily. 2. KPI Dashboard helped us monitor CX Agents performance ### 17. Smart system omnichannel **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad A. | SPV Customer Care Operation, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Qiscus?** What we like the most are the features and appearance of the Qiscus system **What do you dislike about Qiscus?** We didn't like was the 24 hour messaging policy **What problems is Qiscus solving and how is that benefiting you?** The problem that the Qiscus team has solved is a system that makes it easier for users to have access to more agents ### 18. Make simple and easy with costumer **Rating:** 4.0/5.0 stars **Reviewed by:** Andri G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Qiscus?** simply and easy use for discus and handle with costumer **What do you dislike about Qiscus?** Have any trouble like slow access and sometimes blank chat from costumer when trouble from Qiscus **What problems is Qiscus solving and how is that benefiting you?** every conversation make easy ### 19. It's reliable & always improving **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2023 **What do you like best about Qiscus?** Qismo of course, we use the whatsapp dashboard to proceed many inquiries & sending broadcast/notifications **What do you dislike about Qiscus?** - Customer Care can still be improved, we used to confuse who to contact for inquiries. - We used to find some small details such as detailed monthly plan that's a bit confusing to understand **What problems is Qiscus solving and how is that benefiting you?** Solving the efficiency of managing customers/users inquiries ### 20. Great omnichannel chat platform, so light, so reliable, and very easy to be operated **Rating:** 5.0/5.0 stars **Reviewed by:** Rizky A. | Fraud Prevention & Margin Controller Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about Qiscus?** well designed features to support the user (especially customer support) **What do you dislike about Qiscus?** nothing in particular, but if must to mention one then price it is, hehe **What problems is Qiscus solving and how is that benefiting you?** serving our customer inquiries smooth and swiftly ### 21. Qiscus multichannel is really easy to use, has a friendly User Interface and can login anywhere. **Rating:** 4.5/5.0 stars **Reviewed by:** Yenny L. | System Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Qiscus?** the user interface and the easiness of using the dashboard. **What do you dislike about Qiscus?** the limitation of API from Instagram and Facebook makes some features can't be applied. **Recommendations to others considering Qiscus:** Qiscus multichannel for social media (IG & FB) is helpful and easy to use. **What problems is Qiscus solving and how is that benefiting you?** Our social media team needed an application that can be used to reply to all the user comments and direct messages. So, Qiscus is helpful to our business to facilitate our needs on social media channels. ### 22. Qiscus multichannel chat is helpful for our communication services **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Qiscus?** The analytics feature, API integration and Bot Integration are helpful to our business needs. **What do you dislike about Qiscus?** Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients. **What problems is Qiscus solving and how is that benefiting you?** We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents. ### 23. The best solution to answer quickly and at the same time **Rating:** 5.0/5.0 stars **Reviewed by:** Yoga Prasetya U. | Customer Relation Manager **Reviewed Date:** July 18, 2022 **What do you like best about Qiscus?** WhatsApp Business API and Omnichannel Chat **What do you dislike about Qiscus?** sometimes i feel slow respon if any trouble **What problems is Qiscus solving and how is that benefiting you?** Qiscus provides a platform that can answer many chats in a fast and at the same time ## Qiscus Discussions - [What is Qiscus used for?](https://www.g2.com/discussions/what-is-qiscus-used-for) - 1 comment - [View Qiscus pricing details and edition comparison](https://www.g2.com/products/qiscus/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+15%3A39%3A18+-0500&secure%5Bsession_id%5D=bfb379ac-bd7a-48cb-9f04-f062a099a65c&secure%5Btoken%5D=70e238db10a3c8d09945e37014f6be1b778afaa9c670cbb7e923b64ea14fa138&format=llm_user) ## Qiscus Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Qiscus Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,592 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,381 reviews)