# PrimeRx Reviews **Vendor:** PrimeRx **Category:** [Pharmacy Management Systems ](https://www.g2.com/categories/pharmacy-management-systems) **Average Rating:** 4.1/5.0 **Total Reviews:** 61 ## About PrimeRx PrimeRx is a comprehensive pharmacy management solution designed to assist pharmacies in optimizing their operations and enhancing patient care. This software platform integrates advanced technology and innovative features to streamline pharmacy workflows, improve medication management, and facilitate better communication between healthcare providers and patients. By addressing the unique challenges faced by pharmacies, PrimeRx aims to empower these establishments to deliver high-quality services efficiently. Targeted primarily at independent and chain pharmacies, PrimeRx caters to a diverse audience that includes pharmacy owners, pharmacists, and pharmacy technicians. The platform is particularly beneficial for those looking to improve their operational processes, reduce errors, and enhance patient engagement. With its user-friendly interface and robust functionality, PrimeRx supports various use cases, such as prescription processing, inventory management, and patient medication synchronization, making it an essential tool for modern pharmacy operations. Key features of PrimeRx include automated prescription processing, which minimizes manual entry errors and speeds up the dispensing process. This feature not only enhances efficiency but also ensures that patients receive the correct medications without delay. The software also offers real-time inventory management, allowing pharmacies to maintain optimal stock levels and reduce waste. This capability is crucial for preventing shortages and ensuring that patients have access to necessary medications. Additionally, PrimeRx provides advanced reporting and analytics tools that enable pharmacy owners to gain insights into their operations, track performance metrics, and make informed business decisions. These features collectively contribute to a more efficient pharmacy environment, ultimately benefiting both the pharmacy staff and their patients. Another notable aspect of PrimeRx is its commitment to enhancing patient care. The platform includes patient engagement tools that facilitate communication between pharmacists and patients, such as medication reminders and educational resources. This functionality not only helps in improving medication adherence but also fosters a stronger relationship between pharmacies and their customers. By focusing on both operational excellence and patient-centric care, PrimeRx stands out as a leading solution in the pharmacy management software category, helping pharmacies navigate the complexities of the healthcare landscape effectively. ## PrimeRx Reviews ### 1. I have working as a pharmacist for 20 years **Rating:** 5.0/5.0 stars **Reviewed by:** Abed M. | RPH, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2024 **What do you like best about PrimeRx?** PrimeRx is very easy to use and user friendly **What do you dislike about PrimeRx?** I don't have anything that I don't like about PrimeRx **What problems is PrimeRx solving and how is that benefiting you?** I use PrimeRx to process Rx for patients and I can print the labels and report for the patient whenever I need them **Official Response from Michele Daniels:** > Thank you so much for your kind review! We're thrilled to hear that you find PrimeRx easy to use and user-friendly—it’s exactly what we strive for. It's also great to know that PrimeRx is helping you efficiently process prescriptions and print labels and reports whenever you need them. If you ever have any questions or need further support, don’t hesitate to reach out. We’re here to help! Best regards, The PrimeRx Team ### 2. A strategic ally that improved the quality of our service & contributed to the growth of our pharma. **Rating:** 4.0/5.0 stars **Reviewed by:** Christian P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about PrimeRx?** PrimeRx has revolutionized the way we manage our pharmacy. Since its implementation, we have seen a significant improvement in efficiency and accuracy in prescription handling. Its intuitive interface stands out, allowing our staff to quickly adapt and handle daily tasks with greater ease. The integration of PrimeRx with other healthcare systems has simplified communication and data exchange, which is essential in the pharmaceutical sector. Furthermore, the inventory tracking and order management features have helped us maintain tighter control over our supplies, reducing errors and optimizing resource use. The software's ability to generate detailed and customizable reports is another strong point, providing valuable insights for strategic decision-making. **What do you dislike about PrimeRx?** The phone number used to patients calls is identified as Spam. In Puerto Rico some useful functions are not avaliable or the local support company is not prepared to support all. **What problems is PrimeRx solving and how is that benefiting you?** Inventory tracking and order management features have helped us maintain tighter control over our supplies, reducing errors and optimizing resource use. **Official Response from Sylvia Mendoza:** > Thank you for taking the time to express your thoughts on our pharmacy software. We are thrilled to learn that you view us as a strategic ally that has not only enhanced the quality of your service but also contributed significantly to the growth of your pharmaceutical endeavors within healthcare systems. Your detailed feedback on what aspects you find most commendable in our software is truly appreciated. The intuitive interface, in particular, has stood out for you, enabling your staff to adapt swiftly and handle daily tasks with greater ease. It is rewarding to know that our software plays a role in supporting the success of your organization. We also want to express our gratitude for bringing to our attention the opportunity to enhance support functions' availability in Puerto Rico and address concerns regarding a perceived spam phone number. Your insights are invaluable as we strive to continually refine and optimize our services. Once again, thank you for your insightful review. Should you need any further assistance, please do not hesitate to reach out to our support team at support@primerx.io. We are committed to serving you and look forward to supporting your continued success. Warm Regards, The PrimeRx Team ### 3. PrimeRx helping us help patients **Rating:** 5.0/5.0 stars **Reviewed by:** Leonnie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about PrimeRx?** PrimeRx makes it easy for us to locate prescriptions and see where it is at in our queue. It is a great tool to use when billing and very straight to the point when teaching our other staff how to use it. From inputting the patient, the prescription to billing and filling, PrimeRx makes it easy. We use it everyday to assisy our patients. **What do you dislike about PrimeRx?** User manual can be a little tricky when trying to trouble shoot on your own. **What problems is PrimeRx solving and how is that benefiting you?** Currently with out line of work, Prime is able to assist with helping us make many changes on the spot when needed. **Official Response from Sylvia Mendoza:** > Dear Leonnie, Thank you for sharing your positive experience with PrimeRx. We're thrilled to hear that it simplifies your workflow, making prescription management and billing easy. Your feedback on its user-friendly interface and effectiveness in training staff is appreciated. We understand the importance of a seamless system and are committed to continuous improvement. Your comments on the user manual will guide us in enhancing troubleshooting resources. We're pleased that PrimeRx adapts to your dynamic needs, allowing real-time changes in your line of work. Thank you for choosing PrimeRx, and we look forward to continued support in providing excellent patient care. Warm Regards, The PrimeRx Team ### 4. PrimeRX **Rating:** 3.5/5.0 stars **Reviewed by:** Stephanie R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about PrimeRx?** That they call you same day to fix any issues. Has cool secret techniques for patient profiles and filling rx's. **What do you dislike about PrimeRx?** It tends to get stuck, or alow down as we are working on the system. **What problems is PrimeRx solving and how is that benefiting you?** No problems are being solved at the moment. It benefits me in the way that i can look up pt history and backgrounds, has a wide search engine for MD's f=lookup, and stores lots of information. **Official Response from Sylvia Mendoza:** > Thank you for sharing your thoughts on PrimeRx. We're delighted to hear that you appreciate our prompt issue resolution and the unique features for patient profiles and prescription filling. We're sorry to hear about the system slowdown you've experienced. We understand the importance of a seamless workflow and will investigate this issue to ensure a smoother user experience. We're glad to know that PrimeRx provides valuable benefits for you, such as the ability to access patient history and backgrounds, a comprehensive search engine for MD lookup, and efficient information storage. If you have any specific details about the slowdown issue or if there's anything else you'd like to share, please feel free to reach out at support@primerx.io. We appreciate your feedback as it helps us enhance the PrimeRx experience for all users. Warm Regards, The PrimeRx team ### 5. Customizable Quality **Rating:** 3.5/5.0 stars **Reviewed by:** KIEL F. | Pharmacist Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about PrimeRx?** It is very customizable. Every pharmacy is different so this is a great feature. **What do you dislike about PrimeRx?** I would like to have the qty available for a NDC and package size listed on the RXV screen. **What problems is PrimeRx solving and how is that benefiting you?** They are solving problems where prescriptions don't go to the right que. This helps us quickly take care of patients. **Official Response from Sylvia Mendoza:** > Dear Kiel, Thank you for your feedback on PrimeRx! We're glad to hear that the customization feature is meeting your unique pharmacy needs. Your suggestion for displaying the quantity available for an NDC and package size on the RXV screen is valuable, and we'll certainly consider it for future updates. It's great to know that PrimeRx is effectively solving queue management issues, enhancing your ability to serve patients promptly. Your insights are crucial for our continuous improvement, and we appreciate your contribution. If you have any further comments don't hesitate to contact us at support@primerx.io All the Best, The PrimeRx Team ### 6. Poor Customer service **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about PrimeRx?** Interfaces with a lot of different software but everything comes with additional cost. I wish they could add a nominal fee and make it a package deal. **What do you dislike about PrimeRx?** The Customer service helpdesk is extremely diffucult to work with. They are very rude and speak as though they are talking to a IT professional and are judgemental in their tone. Language may be a barrier as well. MMS needs to screen to ensure that they have customer facing personnel to be able to communicate well. **What problems is PrimeRx solving and how is that benefiting you?** We use them only for PMS and nothing more. So there no additional benefits of the system for us currently. **Official Response from Sylvia Mendoza:** > Thank you for sharing your feedback about PrimeRx. We appreciate your positive note on its compatibility with various software. We apologize for any frustration with our customer service helpdesk. Your input is crucial, and we are actively working to address communication challenges and enhance the overall customer experience. We understand that you primarily use PrimeRx for PMS, and we appreciate your business. If there are specific issues you'd like us to address or if you have further suggestions, please feel free to reach out at support@primerx.io. Your insights help us improve our services. Thank you for choosing PrimeRx! ### 7. Great product, highly customizable, get things done quickly. **Rating:** 4.5/5.0 stars **Reviewed by:** ARUNSFAMILY P. | Independent Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about PrimeRx?** customer care team is great. usually pick calls right away and help with any issue right away. **What do you dislike about PrimeRx?** Honestly its little too customizable, to the point where it becomes a hassle to get to the right settings because there is not standard settings. **What problems is PrimeRx solving and how is that benefiting you?** Easy to learn software. **Official Response from Sylvia Mendoza:** > Dear Aruns Family Pharmacy, Thank you for your review of PrimeRx. We're glad to hear that you appreciate its customizability and efficiency, and it's great to know our customer care team has been prompt and helpful. We understand your concern about the software being overly customizable, potentially making it challenging to navigate to the right settings. Your feedback is invaluable, and we'll look into making the navigation more user-friendly, possibly by introducing standard settings for ease of use. It's also encouraging to hear that you find PrimeRx easy to learn. Your insights are crucial for our continuous improvement. Thanks again for sharing your experience! ### 8. Ok pharmacy software **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about PrimeRx?** Our account representative is super responsive and eager to help with issues that are identified. It's relatively easy to use once you get trained on the system. It can be used with pharmacies who offer additional clinical services because of their assessment feature. **What do you dislike about PrimeRx?** After our account representative reports the issues to the appropriate department, response from that department can take a lot of time. Additionally, the representatives aren't always the friendliest and aren't always able to address the issue(s). **What problems is PrimeRx solving and how is that benefiting you?** Dispensing prescriptions and billing insurances directly **Official Response from Sylvia Mendoza:** > Thank you for your feedback on PrimeRx. We're delighted to hear about your positive experience with our responsive account representative and the software's ease of use. We understand your concerns about response time and representative friendliness. We apologize for any inconvenience and are actively working to improve these aspects. We appreciate your business and value your input in our ongoing efforts to enhance PrimeRx. If you have further concerns, please feel free to reach out at support@primerx.io Thank you for choosing PrimeRx! ### 9. Great Software **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about PrimeRx?** The amount of features this pharmacy management software offers is more than everyone in the industry **What do you dislike about PrimeRx?** PrimeRx is for an intermediate user because of the amount of options it has, but once you get used to it - you cannot go back to anything else. **What problems is PrimeRx solving and how is that benefiting you?** PrimeRx is letting us connect to their data which is helping us tremendously with our own reporting applications that lets us customize our workflow to our exact needs. **Official Response from Sylvia Mendoza:** > Hello Vivek, Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you've found our pharmacy management software offers more than anyone in the industry. Once again, thank you for choosing us as your pharmacy management software provider. We look forward to continuing to exceed your expectations! Warm Regards, The PrimeRx Team ### 10. Best experience medical pharmaceutical app **Rating:** 5.0/5.0 stars **Reviewed by:** Gameel G. | Hospital Pharmacist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about PrimeRx?** Ease of use, many tasks performance, fast, reliable, amazing customer service,, have accurate inventory ready anytime, easy recalling qny prescriptions, **What do you dislike about PrimeRx?** Sometime it don't get accurate patient Nothing serious about it May be the backup in time of computer failure, need to be hourly or more often thqn daily **What problems is PrimeRx solving and how is that benefiting you?** Any prescription need to be processed, supprt teqm always there to help Step by step explanation of any trouble shoot **Official Response from Michele Daniels:** > Dear Gameel, Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated! I will pass along your comment about backup time to our development team. Michele Daniels Marketing & Communications Manager ### 11. Customer Service & Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about PrimeRx?** The value of the product considering the price/cost of competitors and the ability to get any issue resolved in the same day due to superior customer service. **What do you dislike about PrimeRx?** Add-on services have starte dto increase the cost of the product -- wish there was a "bundle" or loyalty discount for long time users. Also, the abiity to have DIR fees automatically put in based on a formularly rather than manually as they are now. **What problems is PrimeRx solving and how is that benefiting you?** It integrates with my front end so that when customers pick up a prescription and also make front end purchases, the two are combined. PrimeRx also has an easy way to manage prescription medication inventory. **Official Response from Sylvia Mendoza:** > We appreciate you taking the time to leave a review! We are glad you find our pharmacy software valuable with superior customer service, and appreciate you letting us know how we can improve DIR fees feature. Feedback like yours helps us ensure that our software and service is the best that it can be. Thank you again for your review. Please do not hesitate to contact our support team at support@primerx.io if there is any way that we can assist you further. Warm Regards, The PrimeRx Team ### 12. PrimeRx is a great software for all your pharmacy needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2023 **What do you like best about PrimeRx?** Great software with an intuitive user interface. I couldn't find any function that isn't already present in this software. They have a very responsive support team that is always there to help you. A special mention goes to Khemraj and Mike, who are our go-to guys for all our questions. **What do you dislike about PrimeRx?** There is nothing I don't like about this software, but I'd like it if we could do everything ourselves and not have to bother with the support team. **What problems is PrimeRx solving and how is that benefiting you?** We have used a lot of pharmacy management software, but none comes as close to solving our problem as PrimeRx. The support team is great and always on their toes, the software is intuitive and fast and it has everything we need to comply with Hipaa regulations. **Official Response from Sylvia Mendoza:** > Thank you for taking the time to leave a review! We are thrilled you love our pharmacy software and appreciate your feedback. To maximize the potential of our software please ensure to visit our customer portal here https://support.primerx.io/customer-portal where you can find a wealth of online trainings and documents. We have a full calendar of trainings every month. Thank you again for your review! Please do not hesitate to contact our support team at support@primerx.io if there is any way that we can assist you further. ### 13. Primerx is user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Suman P. | Registered Pharmacist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about PrimeRx?** Primerx is user friendly. Easy is to learn and works well. Customer service is not that great but be a help at times. **What do you dislike about PrimeRx?** Customer service. Many agents don't know what they are doing. Since we have known this program for a while we fix the problem on our own. **What problems is PrimeRx solving and how is that benefiting you?** Not a problem but a solution to process claims and be a help to my patients. So far so good **Official Response from Sylvia Mendoza:** > Hello Suman, Thank you for taking the time to leave a review! We are glad you find our our pharmacy software user friendly and appreciate you letting us know how we can improve with your customer service experience. Our customer service team will reach out to you to gather more details so we can ensure you are completely satisfied next time you contact our support team. Thank you again for your review. Please take full advantage of our customer training portal with online videos and regular webinars on new features and updates. Here's the link: https://support.primerx.io/customer-portal Best Regards, The Prime Rx Team ### 14. Prime RX review by non-profit **Rating:** 4.0/5.0 stars **Reviewed by:** Teresa S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about PrimeRx?** Prime RX was somewhat easyto learn and get started. I like the enter RX page and think it flows well. **What do you dislike about PrimeRx?** What I dislike is the inventory and some of the reports connected to it. **What problems is PrimeRx solving and how is that benefiting you?** Problems it is solving: we as a clinic are better organized due to Prime this is benefiting us in the ways we provide patient care since we are a one stop shop- **Official Response from Sylvia Mendoza:** > Hello Teresa, Thank you for taking the time to leave a review! We are glad our pharmacy software is helping your non-profit stay organized and appreciate you letting us know how we can improve with the inventory management feature and reporting. Feedback like yours helps us ensure that our software and service is the best that it can be. We would like to invite you to access our customer portal training here https://support.primerx.io/customer-portal and please don't hesitate to reach out if you need additional support or get more details on your feedback in your preferred communication method Email: support@primerx.io Phone: (516) 408-3999 or (866) 495-3999 Online customer portal: Click on the support button in the www.primerx.io home page. Thank you again for your review. Warm Regards, The PrimeRx team ### 15. PrimeRx tech support is next to none **Rating:** 5.0/5.0 stars **Reviewed by:** Rick T. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about PrimeRx?** Support staffs are very knowlegable and puctual. They are able to fix issues in a timely fashion and are ver resposive **What do you dislike about PrimeRx?** Nothing at all. The only thing to caomplain about is the cost for different programs might add up **What problems is PrimeRx solving and how is that benefiting you?** Any software issues related to prescription processing are handled online and it makes it so easier to get access at anytime and even off hours **Official Response from Sylvia Mendoza:** > Hi Rick, Thank you so much for leaving a review. We are thrilled to hear you love our customer support. We always expect our customers to receive prompt, efficient service every time they contact us and are glad to hear this has been your experience. Please take full advantage of our customer portal which includes a wealth of online trainings by accessing this link: https://support.primerx.io/customer-portal Thank you for allowing us to be part of your pharmacy. Warm Regards, The PrimeRx team ### 16. Friendly Platform Pharmacy Billing Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about PrimeRx?** Easy to Manuver, Easy to access, Easy to read, Easy to use, User friendly and also great support staff team with 24 hours access. It comes with lots of updates that cators to different type of users. **What do you dislike about PrimeRx?** Nothing really stands out, the only thing that can use a little update is the aesthetic of the software is not really pretty, Asides from that everything else is excellent **What problems is PrimeRx solving and how is that benefiting you?** We use Prime rx as our pharmacy management softwawre in terms of clinical aspect and also billing aspect. Its the sole software we use everyday without it the pharmacy wont operate **Official Response from Sylvia Mendoza:** > Thank you for taking the time to leave a review! We are happy to see that PrimeRx is making a positive impact at your pharmacy. Feedback from our clients is crucial in helping us continue to grow and meet the needs of our customers. Thank you again for your review. Warm Regards, The PrimeRx Team ### 17. Good experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about PrimeRx?** easy to use, system allows you to multitask and figure things outs on your own **What do you dislike about PrimeRx?** not everyone knows the answers, you get lucky sometimes and get someone knowledgable and then sometimes you spend hours on the phone with someone who is not. **What problems is PrimeRx solving and how is that benefiting you?** it allows me to find the drug NDC very easy and keep inventory on hand **Official Response from Sylvia Mendoza:** > Thank you for your positive review! We're glad you find PrimeRx easy to use for multitasking and independently figuring things out. We apologize for any inconsistency in support experiences and are actively working to improve this. We're pleased to hear that PrimeRx is helping you easily find drug NDCs and manage inventory. Your feedback is valuable, and we appreciate your partnership. If you have further suggestions, feel free to share. We look forward to continuing to enhance your experience with PrimeRx. Warm Regards, The PrimeRx Team ### 18. Efficient but lots of hiccups **Rating:** 2.5/5.0 stars **Reviewed by:** Vivian N. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about PrimeRx?** Quick customer service Very organized with lots of tabs **What do you dislike about PrimeRx?** Always have to call customer service for some sort of issue **What problems is PrimeRx solving and how is that benefiting you?** Solving organizing of patient profile **Official Response from Sylvia Mendoza:** > Thank you for investing the time to share your feedback. We are grateful for your acknowledgment of our prompt customer service and the organizational features of our software. However, we're genuinely sorry to learn that your recent experience fell short of your expectations. Your mention of having to contact support for various issues is concerning, and we want to assure you that we take this matter seriously. Our support team representative will reach out to you promptly to address your concerns and work towards resolving any issues you may be facing. We appreciate your openness in sharing your experiences, as it provides valuable insights into areas where we can improve. We are fully committed to ensuring that your future interactions with our software and support services meet or exceed your expectations. Once again, thank you for your candid review. We genuinely value your feedback and are dedicated to serving you better. We look forward to the opportunity to support your continued success. Warm Regards, The PrimeRx Team ### 19. PrimeRx Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about PrimeRx?** Ease of use, lots of features that are applicable to every day processing, nice payment system, great for users that process a high volume of prescriptions, very responsive customer support team. **What do you dislike about PrimeRx?** Implementation and training were not as smooth as we would have liked, the payment processing delays cause the amount collected per day to not match the amount submitted into the bank (it does end up there, but its more difficult to balance the books). **What problems is PrimeRx solving and how is that benefiting you?** Seamless ability to track outstanding medications and patient copays **Official Response from Sylvia Mendoza:** > Thank you for taking the time to share your thoughts! We're delighted to hear that you appreciate our pharmacy software's seamless tracking of outstanding medications and copays. Your positive feedback on the software's ease of use, extensive features, efficient payment system for large transactions, and the responsiveness of our support team is truly valued. Moreover, we appreciate your insights on how we can enhance implementation and training in the future. Your feedback plays a crucial role in helping us continually improve both our software and service to meet your needs. Thank you once again for your review. Should you require any further assistance, please feel free to reach out to our support team at support@primerx.io. We look forward to serving you. Warm Regards, The PrimeRx Team ### 20. SO FAR SO GOOD **Rating:** 5.0/5.0 stars **Reviewed by:** MIGUEL B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about PrimeRx?** ITS A VERY COMPLETE SYSTEM AND EASY TO USE **What do you dislike about PrimeRx?** THE LINK BETWEEN GENERICS AND BRANDS SOMETIMES HAS ERROS,YOU GOT TO DOUBLE CHECK **What problems is PrimeRx solving and how is that benefiting you?** INSURANCE RECONCILATION. I KNOW HOWS MY PHARMACY IS DOING **Official Response from Sylvia Mendoza:** > Hello Miguel, We appreciate you for taking the time to leave a review! We are glad to hear you believe our pharmacy software system is very complete. Thank you for letting us know about the links between generics and brands. We have a feature called Real Time Benefits prescriptions by Surescripts that could help with this issue. If you would like to hear more about this feature and for us to assist you further please don't hesitate to contact our support team at support@primerx.io. Warm Regards, The PrimeRx Team ### 21. Can work on customer service issues! **Rating:** 1.0/5.0 stars **Reviewed by:** Rubeena S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about PrimeRx?** User friendly system. Like the additional add on features **What do you dislike about PrimeRx?** Wish they made the system standard all across the board instead of customers having to ask about certain features. Wish they standardized general software features to all users. **What problems is PrimeRx solving and how is that benefiting you?** Wish they standardize certain features all across the users. Also wish they can find answers to certain questions and not take forever to get back to us. **Official Response from Sylvia Mendoza:** > Hello Rubeena, We want thank you for taking the time to share your feedback with us. Your input is invaluable as it helps us better understand your needs and improve our services. We'd like to address your concern about our PrimeRx system not being standard across the board. The PrimeRx system is highly customizable and packed with features. This flexibility is designed to cater to the unique requirements of each pharmacy. We believe that tailoring our system to meet your specific needs allows you to operate more efficiently and effectively. However, we also understand that this level of customization can sometimes lead to confusion or difficulties in navigating the system. To address this, we are continuously working on enhancing user experiences within PrimeRx. We are committed to improving the system's usability by providing clearer documentation, user guides, and tutorials. Our goal is to ensure that you can make the most of PrimeRx's features while still having an intuitive and standardized experience wherever possible. Regarding your concerns about customer service, we sincerely apologize for any issues you have encountered. We acknowledge that there have been challenges in our response times and the quality of service provided. Rest assured, we are fully aware of these issues and are actively taking steps to rectify them. Your insights are invaluable as we work toward making your experience with PrimeRx even better. Warm Regards, The PrimeRx Team ### 22. it's very good,user friendly need few modifications **Rating:** 4.5/5.0 stars **Reviewed by:** praveen v. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about PrimeRx?** Refill que,inventoy management,double billing **What do you dislike about PrimeRx?** Efax,doesn't update refills to the new insurance automatically,medicare b billing **What problems is PrimeRx solving and how is that benefiting you?** making it easy and user friendly day by day with the updates. **Official Response from Sylvia Mendoza:** > Hello Praveen, Thank you for taking the time to leave a review! We are glad you love our pharmacy software and appreciate you letting us know how we can improve the efax feature. Feedback like yours helps us ensure that our software and service is the best that it can be. Please visit our customer support portal as we offer regular online trainings and communicate any release updates . Here's the link: https://support.primerx.io/customer-portal Thank you again for your review. Warm Regards, The PrimeRx Team ### 23. Easy to use system **Rating:** 5.0/5.0 stars **Reviewed by:** Jignesh P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about PrimeRx?** Userfriendly system, customizable , very less training required **What do you dislike about PrimeRx?** Small fonts, Server space and master computer **What problems is PrimeRx solving and how is that benefiting you?** Latest updates, faster processing **Official Response from Sylvia Mendoza:** > Hello Jignesh, Thank you for taking the time to leave a review! We are glad you find our pharmacy software user friendly and customizable and appreciate you letting us know how we can improve the small fonts and server space. Feedback like yours helps us ensure that our software and service is the best that it can be. Please do not hesitate to take advantage of our customer training portal https://support.primerx.io/customer-portal or whenever needed please contact our support team at support@primerx.io if there is any way that we can assist you further. Thank you again for your review. Warm Regards, The PrimeRx Team ### 24. Lots of features but some underlying data issues **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about PrimeRx?** * Access to data * Can create some tailored reports * Ability to text with patients * Responsive customer service **What do you dislike about PrimeRx?** * Lots of issues in our data migration * Most features are add on * Integration team has many issues adding new features **What problems is PrimeRx solving and how is that benefiting you?** Helps us dispense our medication and track business KPIs **Official Response from Sylvia Mendoza:** > We appreciate taking the time to leave a review, though we are disappointed to hear about your underlying data issues. We always want our customers to have a seamless experience–from using our software to contacting customer service. Given that your review is anonymous we can't proactively reach out to you to learn more. We would really appreciate it if you could provide us with more details by reaching out to us via your preferred communication method: email:support@primerx.io Chat: www.primerx.io homepage bottom right icon Phone: (516) 408-3999 or (866) 495-3999 Online customer portal: https://support.primerx.io/customer-portal Warm Regards, The PrimeRx Team ### 25. Customer support is an area in need of improvement and having noticeable flaws **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about PrimeRx?** Pharmacist check functions are easy to use for dispensing **What do you dislike about PrimeRx?** Does not integrate with our shipping; lack of acknowledgement oft times by customer support whenever being informed of a problem and/ or poor response times and/ or not following up with the proper person/ provided extension during normal designated business hour times, yet tickets are closed out that are unresolved and/ or to our satisfaction **What problems is PrimeRx solving and how is that benefiting you?** Our problems have been going unresolved/ have been unacknowledged especially as of more recent **Official Response from Sylvia Mendoza:** > We appreciate taking the time to leave a review, though we are disappointed to see that your recent experience didn’t meet your expectations. We always want our customers to have a seamless experience–from using our software to contacting customer service. Given that your review is anonymous we can't proactively contact you so please reach out to our support team by any of the following channels: email:support@primerx.io Phone: (516) 408-3999 or (866) 495-3999 Online customer portal: Click on the support button in the www.primerx.io home page. We look forward to hearing from you! Warm Regards, The PrimeRx team ### 26. PrimeRx For Independent Pharmacy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about PrimeRx?** Customer support is fast and helpful. Easy to reach via email and phone. **What do you dislike about PrimeRx?** Need to use primerx for a while to get used to it because the software has a lot of text and buttons on the interface. **What problems is PrimeRx solving and how is that benefiting you?** Receiving e-prescriptions and verifying before dispensing. **Official Response from Sylvia Mendoza:** > Thank you so much for leaving a review. We are thrilled to hear that your experience with our customer support was a positive one! We always expect our customers to receive prompt, efficient service every time they contact us and are glad to hear this was the case. Please take advantage of our customer support portal where you can find a wealth of online training videos and supporting document for you to take full advantage of our software potential. Here's the link to the Customer Portal: https://support.primerx.io/customer-portal Thank you again for your review. Please do not hesitate to contact our support team at support@primerx.io if there is any way that we can assist you further. Warm Regards, The PrimeRx team ### 27. PrimeRx is a good software to meet your pharmacy needs **Rating:** 5.0/5.0 stars **Reviewed by:** Ali K. | Multi-Department Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about PrimeRx?** What I like best about PrimeRX is how easy it is to navigate the workflow process when creating a prescription. There is a live workflow panel on the left side of the screen, allowing users to manage prescription workflow, which is an advantage compared to competitors. It also has a top panel that allows the pharmacy to access patient history, refills, data entry, document batch scans, prescriber information, and drug information. **What do you dislike about PrimeRx?** Some of the dislikes I have with PrimeRX are technical issues that have arisen on busy days. These include the application not wanting to load or not clicking out of a particular screen due to a glitch. Therefore, you have to restart the application while losing all your work and putting pharmacy operations to a halt until resolved by technical support. **Recommendations to others considering PrimeRx:** PrimeRX may be confusing for new users due to all the different features available, especially for a brand new pharmacy with relatively no volume, since you wont use a majority of the features. But customer support is great and quick. **What problems is PrimeRx solving and how is that benefiting you?** Problems solved with PrimeRX are inventory management, patient medication adherence, and compound medication reports. I have realized benefits from being able to track medication inventory daily and manage the workflow process for receiving, typing, filling, and dispensing medications effectively. **Official Response from Michele Daniels:** > Thank you for sharing your positive experience with PrimeRx! We're glad to hear that you find the workflow process and live workflow panel easy to navigate and that it provides access to important patient and prescription information. We apologize for any technical issues you've experienced with PrimeRx. Our team is constantly working to improve the software and address any glitches that may arise. We appreciate your feedback and will continue to strive for a seamless user experience. Michele Daniels Marketing and Communications Manager ### 28. Great software and support for first time owners **Rating:** 4.5/5.0 stars **Reviewed by:** Bhavin P. | pharmacist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about PrimeRx?** Easy to use and teach the system, very useful when starting a pharmacy and onboarding new staff. **What do you dislike about PrimeRx?** There is a learning curve with the options and how to tailor them all to your state-specific needs. Integration is a bit time-consuming (SMP, PMP, MTM services, messaging, Digital Pharmacist, etc.) However, tech support is great and will help with anything. the messaging service is great because it does send out messages consistently and automatically but the settings and setup are time-consuming. Messaging is basic and does not pack the same features as some 3rd party services do. **Recommendations to others considering PrimeRx:** service and tech support are really important, especially to those starting up or new to independent pharmacy. having a dedicated line to call and have someone answer every single time to help you is very important and Prime Rx offers that. **What problems is PrimeRx solving and how is that benefiting you?** The initial suite of software has a lot of great features which help us with our day-to-day filling as well as some specialty and compounding. With the add on packages for delivery, the tasks are well organized and easy for the techs to use. **Official Response from Michele Daniels:** > Dear Bhavin, Thank you for the 4-star review and for sharing your experience with us! We appreciate you taking the time to share your rating with us. Please let us know what we can do for you in the future. Our PrimePORTAL is full of training videos, and our webinars are posted on our website at https://www.micromerchantsystems.com/events/webinars. Have a nice day. Michele Daniels Marketing Manager ### 29. Efficient and Organized **Rating:** 4.0/5.0 stars **Reviewed by:** Aubrie E. | Patient Experience Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about PrimeRx?** The Queues are definitely helpful and sorting and seeing where prescriptions are in the process **What do you dislike about PrimeRx?** Sometimes it does run a bit slow but this can be resolved if your database is smaller than that of a leading chain pharmacy **What problems is PrimeRx solving and how is that benefiting you?** Usually I am going through to see what patients need to be contacted about their medication deliveries. I've noticed that having them all relatively in one place is beneficial to both us as techs and the patient **Official Response from Michele Daniels:** > Aubrie, Thank you for the PrimeRx 4 star review! Kindly email me at mdaniels@micromerchantsystems.com, I can reach out to our experts in regards to larger databases. Sincerely MMS Marketing Manager ### 30. VERY USER FRIEDNLY **Rating:** 5.0/5.0 stars **Reviewed by:** SAIFULLAH A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2020 **What do you like best about PrimeRx?** MAKING CUTOMIZABLE REPORT WITH PRIME RX. **What do you dislike about PrimeRx?** WHEN THERE IS AN UPDATE, IT HAS EFFECT ON OTHER FEATURES SOMETIMES **Recommendations to others considering PrimeRx:** THE BEST SOFTWARE TO MANAGE PHARMACY AND POS SYSTEM. **What problems is PrimeRx solving and how is that benefiting you?** FOLLOW UP WITH THE PATIENT, USUALLY PEOPLE FORGET TO FOLLOW UP, WITH THE HELP OF CUSTOM FOLLOW UP REPORT, WE ARE MAKING A REPORT EVERY DAY AND SENDING IT TO EVERYONE EVERY MORNING FOR THEIR OWN FOLLOW UP WITH DIFFERENT DOCTORS AND PATIENTS AS WELL. **Official Response from Michele Daniels:** > Thank you for the 5 star review. Please keep an eye on our email blasts and newsletters - we are always trying to inform our customers of new enhancements, training videos and webinar. Feel free to reach out to me at mdaniels@micromerchantsystems.com ### 31. Innovation and simplicity **Rating:** 4.5/5.0 stars **Reviewed by:** Juan G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2020 **What do you like best about PrimeRx?** We are a Specialty Pharmacy with a unique niche. Innovation and simplicity equals productivity. In turn that leads to patient engagement and satisfaction. The goal is to have a partner that can design that path with you. That is why we partner with PrimeRx looking into the ever-changing future of pharmacy. It is not the strongest who survive is the most adaptable to the changes. **What do you dislike about PrimeRx?** The UI/UX design is to old needs a new design. Take what is no longer need it in the industry out. Also make sure to test the new versions some QA is need it. I will also start thinking on a better approach for cloud services and multiple locations. The workflow needs a lot more attention same with the clinical approach to patients. API is need it for a successful partnership. **What problems is PrimeRx solving and how is that benefiting you?** We have decrease payroll and increase productivity. It is simple to deploy in the IT environment. The patient engagement is great more attention to detail will get us a great result. Automation has help us make into the next wave of pharmacies. We have address the need of technology not disturbing the compliance side of it. Delivery integration has been unique for us. **Official Response from Michele Daniels:** > Dear Juan, Thank you for the 4.5 star rating. Yes, we are working on a cloud services which will be ready in 2021. Glad to hear that you have increase workflow productivity with PrimeRx. ### 32. PrimeRX Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about PrimeRx?** The system is very simple and has an user friendly interface. Training new staff to use the software is a breeze. They also have a lot of training videos online, and they offer training classes as well. Their customer support is great and have been able to resolve my issues quickly. Their support team and developers continue to be innovative in adding new features as well as adding functionality when requested. They respond promptly and problems are resolved very quickly. Their support team enjoys working with customers to fully understand the problems to produce the proper solutions. The software is built specifically for the independent pharmacy owner. They are definitely the market leaders in the independent pharmacy management solution space. **What do you dislike about PrimeRx?** There's nothing that I don't like about this system. **What problems is PrimeRx solving and how is that benefiting you?** Customized Report **Official Response from Michele Daniels:** > Thank you for taking the time to write PrimeRx a 5 star review. At Micro Merchant Systems we strive for 24/7 customer support, educating our customers with new software features, listening to our customers on what enhancement they would like to see in the next version of PrimeRx. Please feel to reach out to me if you have special PrimeRx updates you would like to see in the future at mdaniels@micromerchantsystems.com ### 33. Great system and business PARTNER! **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca S. | SVP, Managed Care, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2020 **What do you like best about PrimeRx?** The system itself is very robust with many configurable features. However, when there is a new business need that can't be solved within the system, the Micro Merchants team are available and willing to discuss the best possible way of solving for the need. When that requires a system enhancement they're quick to deliver! **What do you dislike about PrimeRx?** There's nothing I dislike. I would like to be able to create my own reports when I need something custom and specific to a particular scenario. **What problems is PrimeRx solving and how is that benefiting you?** We are an independent pharmacy chain and we want to ensure our operation and customer experience are the same within any of our pharmacies. PrimeRx offered a customized workflow, which allowed us to design what works best for us and make that consistent for all our pharmacies. There are many controls and security features that help to enforce consistency. ### 34. PrimeRX is user friendly with a lot of customization and easy to ready screens. **Rating:** 5.0/5.0 stars **Reviewed by:** Jillian J. | Pharmacy Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2019 **What do you like best about PrimeRx?** The best part about PrimeRX in my opinion is the shortcuts to do things like discontinue prescriptions from a mouse right-click, and also the ability to search for insurance through the eligibility check. I also enjoy having the ability to add multiple address fields for the delivery slips. **What do you dislike about PrimeRx?** There are no downsides to using PrimeRX. Over the last 9 years, there are things that I wish were a little bit different. I would like the ability to make a prescription "current" from a right-click mouse option. I also wish th color code for prescriptions that used the last refill were not a red shade, as red is to indicate discontinued prescriptions. **Recommendations to others considering PrimeRx:** I would definitely recommend this program for pharmacys. This is the easiest part of my job. **What problems is PrimeRx solving and how is that benefiting you?** Prime RX has made it simple to process prescriptions in a timely fashion. Being able to process electronic prescriptions directly from the prescription que is very helpful. **Official Response from Marnie Rodriguez:** > Dear Jillian, Thank you for the 5 star review. We at Micro Merchant Systems appreciate the kind words. I will gladly pass on your two suggestions to our development team! ### 35. Horrible Software **Rating:** 0.5/5.0 stars **Reviewed by:** Raja A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2020 **What do you like best about PrimeRx?** I don't feel anything good about this software **What do you dislike about PrimeRx?** EDI is a mess, they do not have automatic fills, POS system makes errors, SMS messages, Verification screen has inaccurate information of profit made on an Rx, so many bugs in software, inefficient staff. Upper management is reckless, all they are concerned about binding you in contract and they will lie about lot of things until you sign contract. **Recommendations to others considering PrimeRx:** Do not get Prime Rx. I heard from other users is that it is good only if you are printing labels and giving drugs to patients. If you have services like nursing homes, MARS, charge accounts, automatic fills, SMS alerts, MedSync, MTM, Blister packing, Hospice, 340B etc., there are other products better and cheaper. **What problems is PrimeRx solving and how is that benefiting you?** It creates more problems ### 36. Pharmacy Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Neha P. | Pharmacy Manager, Pharmaceuticals, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2019 **What do you like best about PrimeRx?** RX Color Legend Patient History, Sfax, AutoRefills, link to CMM for Prior Authorization, MD Calls history, Reports (Customized and pre-designed), scanned scripts attached in Doc tab, Drug inventory, Batch and realtime deliveries, etc. **What do you dislike about PrimeRx?** Drug pick verification and label queue are a bit time consuming on a busy days **Recommendations to others considering PrimeRx:** So far this is one of the best software we have used at our pharmacy; Some great features are Prescription efficiency, Reduced dispensing errors, Enhanced insurance claims management, Batch delivery options, **What problems is PrimeRx solving and how is that benefiting you?** Since its windows based and color-coded for different tabs, fields, etc - visual is great for end-users. From our previous software to PrimeRX - there were plenty of benefits for the workflow, staff, patients, doctors, reports, etc. - a lot easier than old ways of paper trails. **Official Response from Michele Daniels:** > Dear Neha, Thank you for taking the time to itemize the PrimeRx features that work the best for you! I will make sure our development team knows about drug pick verification and label queue are time consuming for you on busy days. We are always looking for customers to tell us how PrimeRx can be enhanced to fit your busy workflow. ### 37. comprehensive system **Rating:** 5.0/5.0 stars **Reviewed by:** Amgad A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2019 **What do you like best about PrimeRx?** Windows based with the flexibility to multitask on different screens. Fully integrated POS system with most wholesalers **What do you dislike about PrimeRx?** A busy screen where the same task can be done from too many different function keys, more graphics are needed rather than words to describe function keys **Recommendations to others considering PrimeRx:** It is a comprehensive system that has all functions ,bells and whistles you need to fill prescriptions. accept electronic orders, communicate with your customers through SMS message function as well as your doctors for RX refills, prior authorizations and collaborative provider agreement. the POS system accepts EDI files from various wholesalers, eliminating the manual entry of UPC, save time and effort and control the front end inventory through the automatic replenishment of sold items on the registers. Gives the flexibility to juggle between several tasks by opening several screens in the system at once. Have a central application through which you can manage several stores for a multi location business model. Support delivery through android device capturing signatures and easily transfers them to the system **What problems is PrimeRx solving and how is that benefiting you?** Able to enter compounding products and bill for multiple NDCs **Official Response from Michele Daniels:** > Dear Amgad, Thank you for taking your time to write an extensive review. To answer your question on enter compounding products and bill for multiple NDCs, shall I have a support representative contact you? if, so email me at mdaniels@micromerchantsystems.com ### 38. Every Pharmacy Tool at your fingertips! **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Marie B. | Pharmacist in Charge, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2019 **What do you like best about PrimeRx?** I really fine one of the best features with PrimeRX software is the ability to work with the support team to creat different reports if they do not have it built within the software. **What do you dislike about PrimeRx?** The customer service calls sometimes need a little help because everyone does not speak english that well. **Recommendations to others considering PrimeRx:** Look at every software and compare. I found that in using this software I had no training offered and was able to navigate myself through the software quite easily. After watching their training I learned a few tricks, I would really like more training offered to learn even more that they have to offer. **What problems is PrimeRx solving and how is that benefiting you?** PrimeRx worked one on one with me to ensure that my labels were completed at met all the legal requirements per state and Federal law and that really put my mind at ease. **Official Response from Michele Daniels:** > Dear Dr. Marie Baraga, Thank you for complimenting the PrimeRx support team, on how they helped you built reports, and yes we have a multi-language group to support many customers. In regards to training and webinars, kindly log onto the PrimePORTAL with your user name and password to view the training and webinars videos. Here at MMS, we have monthly webinars, the day and times are posted on our website at https://www.micromerchantsystems.com/events/webinars. If you ever need one to one training on a special section of PrimeRx, feel free to call support at (516) 408-3999 and ask them to schedule a training session. ### 39. Keying experience on PrimeRx for over a year. **Rating:** 5.0/5.0 stars **Reviewed by:** John R. | Pharmacy tech/Compliance pack coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2019 **What do you like best about PrimeRx?** I key compliance packs mostly, so I enjoy the use of RxAdmin. **What do you dislike about PrimeRx?** I believe that it would be better if I could save time input information on a patient's own profile. Different people take the same med at different times often. **Recommendations to others considering PrimeRx:** Do not press enter too fast when keying through a queue of new prescriptions, it can cause problems. **What problems is PrimeRx solving and how is that benefiting you?** It makes doing my job very easy, with the quick codes to type prescriptions and the organization of new prescriptions. **Official Response from Michele Daniels:** > Dear Mr. Rosenberger, WOW thanks for the 5-star review. Glad PrimeRx helps with key compliance packing input. Yes the enter key is used for the "next step"! Keep using the quick codes. Remember to log into the PrimePORTAL to watch training videos and webinar videos. You can learn more tips and tricks. ### 40. Prime RX review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2019 **What do you like best about PrimeRx?** Ease of use - quick menu pull up - multiple screens - multiple users - security clearances **What do you dislike about PrimeRx?** reporting for accounts receivable - hard to get an accurate account of what is expected from all insurance companies and what has come in **Recommendations to others considering PrimeRx:** Be prepared to have a pharmacy system that is easy to understand and easy to use. Everyone at my stores uses Prime Rx and uses it easily **What problems is PrimeRx solving and how is that benefiting you?** The reporting functions, especially RX Report plus allows me to have information literally at my fingertips. The problems are basically navigating the myriad of insuracnces and following the payments from them on Prime Rx - Primary and Secondary payors, relay health, etc **Official Response from Michele Daniels:** > Thank you for the 5 star review. We appreciate you taking the time to itemized the PrimeRx features you like best. In regards to the reporting and insurance, we can alway set-up a call to help resolve your issues. If so, kindly contact me at mdaniels@micromerchantsystems.com ### 41. Prime Rx at work **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica B. | Prior Authorization Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2019 **What do you like best about PrimeRx?** I like being able to view a patient's profile in a simple manner with each refill on a different line. **What do you dislike about PrimeRx?** I dislike the inefficiency in incorporating prices of medicine into the system as well as other patient information. **Recommendations to others considering PrimeRx:** There are a lot of buttons and tabs. **What problems is PrimeRx solving and how is that benefiting you?** I've been solving refill requests with PrimeRx. The benefits is that each refill is shown separately. **Official Response from Michele Daniels:** > Dear Jessica, Thank you for the 4 star review. Glad to see that Prime is helping you solve refill requests. In regards to incorporating prices of medicine can easily be found in the Edit Drug tab. For the Patient Information please refer to the Patient tab. I can glady set up hands training for you at your convenience. Kindly contact me at mdaniels@micromerchantsystems.com ### 42. Primerx review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about PrimeRx?** The system is very simple to use and is user friendly. It has a wide array of options for pharmacies to help manage patients with complience, formulary issues and such. It was easy to learn this system **What do you dislike about PrimeRx?** Sometimes the system has random glitches **What problems is PrimeRx solving and how is that benefiting you?** There are many tools available to use to help benefit both the patients and pharmacy ### 43. Good Software But Poor Support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about PrimeRx?** Best: up to date features and options are up to market trends **What do you dislike about PrimeRx?** Dislike : poor Support team & too many "Glitches" **Recommendations to others considering PrimeRx:** na **What problems is PrimeRx solving and how is that benefiting you?** Problems Solved : workflow improvement , Delivery and MTM integration **Official Response from Michele Daniels:** > Dear User, Kindly give PrimeRx, a second chance. Our support team works diligently 24/7 around the clock, I am sorry that you have experienced issues. We have a specialized team that can address all your PrimeRx needs. Kindly email at mdaniels@micromerchantsystems.com ### 44. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Brian Z. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2019 **What do you like best about PrimeRx?** Great software and customer service. **What do you dislike about PrimeRx?** Not much to dislike. Easy and simple for all my staff **What problems is PrimeRx solving and how is that benefiting you?** Easy training and easy workflow **Official Response from Michele Daniels:** > Dear Brian, Thank you for being a valued customer and 5 star review! Stay in touch with our month webinars that are posted on our website https://www.micromerchantsystems.com/events/webinars ### 45. PHARMACY BILLING SOFTWARE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about PrimeRx?** Every aspect of pharmacy billing information on one page in detail. Pharmacy-friendly for day-to-day business. Ease of processing. We recommend for startup pharmacy and specialty modules as customer service is helpful with any question or suggestion. **What do you dislike about PrimeRx?** AT THIS POINT NO COMMENT YET ABOUT DISLIKE **Recommendations to others considering PrimeRx:** easy and pharmacy friendly software **What problems is PrimeRx solving and how is that benefiting you?** The specialty module of Prime RX made the workflow easy, and we can prioritize work accordingly. **Official Response from Michele Daniels:** > Dear User, Thank you for your 5-star review and for taking the time to write the review. It is excellent to know that PrimeRx helps with your pharmacy specialty workflow! Stay updated by logging into the PrimePORTAL, watch the training and webinar videos, and look for PrimeRx 4.0 release notes! ### 46. Micro Merchant Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about PrimeRx?** This system was in place and we switched to a different provider. **What do you dislike about PrimeRx?** I do not have enough experience with this system to evaluate. **What problems is PrimeRx solving and how is that benefiting you?** I was not a part of this process. **Official Response from Michele Daniels:** > Thank you for the review. If you would like to learn more about PrimeRx, log onto the PrimePORTAL with your user name and password and view the training videos and webinars. The webinars are for Basic, Intermediate and Advanced! You can find the days and times post on our website https://www.micromerchantsystems.com/events/webinars If you need additional assistance, don't hesitate to contact me at mdaniels@micromerchantsystems,com ### 47. CVS proprietary system is better **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2019 **What do you like best about PrimeRx?** There were not very many things I liked about the PrimeRx system I used working as a tech for a private pharmacy. It did have a built in delivery system which cvs proprietary did not really have which may have been the best feature. **What do you dislike about PrimeRx?** Constant system crashes. Also- different options to do essentially the same function. For example- to fill a prescription with insurance the option would be “p” for process- however without insurance it would be “s” for save which could be confusing because it was being filled not filed. Also required a lot of steps for regular functions that should really be streamlined because we use them so often. **Recommendations to others considering PrimeRx:** Make sure you have time for proper training for all staff as some functions can be confusing **What problems is PrimeRx solving and how is that benefiting you?** E Scripts come in easily and most information is accurate and prefilled which allows processing to happen quickly. Keeps track of previous prices paid for medications which is beneficial for patient as well as techs (in particular when customer is using a coupon). ### 48. Always helpful and patient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2018 **What do you like best about PrimeRx?** We love how they are quick to answer and meet our needs.I love how they always find new ways of improving their system to make is easy for us to get the best service we need. They also have SMS reminder for patient to do refills or if we can do automatic refills. They just so many features to utilize for our business. **What do you dislike about PrimeRx?** MMS always came through for us , I have no complaints! They have very helpful tools online and even on the program. So with any issues I have, I always turn to the manual. They also provide us ways of keeping our records very organized. We can also keep track of our inventory, which gives us the correct NDCs. They are amazing! Although, at times the billing becomes a little difficult but as soon as we call MMS or the insurance company we're able to figure it out together. **What problems is PrimeRx solving and how is that benefiting you?** They were very helpful customizing the system for us. They make it very easy for us to organize our records of patients and keep track of how often the refills are being done.We always get a ticket number for our calls, so just in case we have to call back, whomever is helping knows what we're talking about. Helps us as a pharmacist be quick and sufficient! One thing I would recommend is to have a online chat just in case of emergencies because sometimes patients get impatient and do not want to wait when it comes to billing. **Official Response from Michele Daniels:** > Thank you for the 5-star review. We appreciate you being a loyal customer and helping to share the PrimeRx experience with everyone. We work hard to make sure every client receives personal attention, quick responses and, maximum impact on productivity, of course, the best possible pharmacy management system! For your billing questions: Call us customer during business hours and ask for customer support. To reach us during non-business hours, please call our toll-free number, (866) 495-3999, and leave a message in our after-hours mailbox. Our on-call technician will return your call within the hour. Or visit our contact us page at https://www.micromerchantsystems.com/contact-us and submit a form. An online chat will be available soon. We’re here for you anytime. ### 49. User friendly system **Rating:** 5.0/5.0 stars **Reviewed by:** abbas a. | President, Pharmaceuticals, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2018 **What do you like best about PrimeRx?** Easy format. Best service. You could call during your business hours and someone always picks up to resolve your problem whatsoever **What do you dislike about PrimeRx?** there is really nothing to dislike, System wor\ks and if anything, LIVE service is avaialable within no time **Recommendations to others considering PrimeRx:** User friendly and customer support a phone call away. **What problems is PrimeRx solving and how is that benefiting you?** Prescription adjudication, yearly sales analysis, performance according to prescribers, patients drugs etc very helpful analysis to gauje the business, manage inventory by knowing movement of products. **Official Response from Michele Daniels:** > Thank you for the 5-star review. We appreciate you being a loyal customer and helping to share the PrimeRx experience with everyone. We work hard to make sure every client receives personal attention, quick responses and, maximum impact on productivity, of course, the best possible pharmacy management system! ### 50. very good **Rating:** 5.0/5.0 stars **Reviewed by:** Ali Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2018 **What do you like best about PrimeRx?** service,prompt responce,technical support and all the features and changing accordingly **What do you dislike about PrimeRx?** prices on network billing duplicate E Rx billings and no visit of on site reprentative any time or no call from no body from the office to hear the grievences from the customer **What problems is PrimeRx solving and how is that benefiting you?** Mostly on and off technical support or billing issues **Official Response from Michele Daniels:** > Thank you for the 5-star review. For the future kindly contact support@micromerchantsystems.com. If you have a pressing issue, reach out to me at mdaniels@micromerchantsystems.com and I will connect you with the support manager immediately for assistance. ## PrimeRx Discussions - [Is the software compatible with WorkComp electronic billing?](https://www.g2.com/discussions/primerx-workcomp) - 3 comments, 2 upvotes - [Who is in charge of support? Actual supervisor/manager/ someone with actual knowledge of the product?](https://www.g2.com/discussions/24875-who-is-in-charge-of-support-actual-supervisor-manager-someone-with-actual-knowledge-of-the-product) - 1 comment, 1 upvote - [What are a few PrimeRx best features?](https://www.g2.com/discussions/primerx-features) - 1 comment, 1 upvote - [Does the system have an AR (accounts receivable) function and is it user-friendly?](https://www.g2.com/discussions/primerx-accounts-receivable) - 1 comment, 1 upvote - [PrimeRx™ Inventory and Compound Tracking](https://www.g2.com/discussions/primerx-inventory-and-compound-tracking) - 1 comment, 1 upvote - [View PrimeRx pricing details and edition comparison](https://www.g2.com/products/primerx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+03%3A58%3A03+-0500&secure%5Bsession_id%5D=dde5c9d5-4056-4bdc-8835-2a8893088e18&secure%5Btoken%5D=052f862dd7517dd1d5919dc7aabc5ad1f3fe33a11416ff8b797abd36a568b7c9&format=llm_user) ## PrimeRx Features **Medication Management** - Stock Management - Drug Database - Drug Verification **Medication Administration** - Prescription Management - eMAR - Inventory Control - Medication Formulary - Pharmacy System Integration **Transactions** - Payment Types - Mobile Capability - PCI Compliance **Operational Efficiency** - Medical Document Mangaement - EHR Integration - Billing & Accounting - POS - Reporting - Workflow Transparency - Clinical Communication - Patient Portal **Patient Care** - Patient Portal - Insurance Verification - Point-of-Care **Drug Management** - Drug Inventory Management - Prescription Scanning - Sales Customization **Paperless Documentation** - Medication Reconciliation - PDMP Reporting - Audit Documentation **Business Management** - Pharmacy System Integration - Reporting - Customer Account Management - HIPAA Compliance ## Top PrimeRx Alternatives - [PioneerRX](https://www.g2.com/products/pioneerrx/reviews) - 4.0/5.0 (20 reviews) - [Datascan Pharmacy Software](https://www.g2.com/products/datascan-pharmacy-software/reviews) - 4.9/5.0 (29 reviews) - [Rx30 The Pharmacy Management System](https://www.g2.com/products/rx30-the-pharmacy-management-system/reviews) - 3.8/5.0 (19 reviews)