# Glassix Reviews **Vendor:** Glassix **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.8/5.0 **Total Reviews:** 202 ## About Glassix Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe. ## Glassix Pros & Cons **What users like:** - Users appreciate the **ease of understanding** with Glassix, finding it straightforward and uncomplicated with data. (1 reviews) - Users find Glassix to be **simple and easy to understand** , avoiding unnecessary complexity with data. (1 reviews) - Users enjoy the **intuitive design** of Glassix, finding it simple and easy to understand without complication. (1 reviews) - Users value the **simplicity and clarity** of Glassix, finding it easy to understand without overwhelming data. (1 reviews) - Users value the **simple and easy-to-understand interface** of Glassix, avoiding complications with data management. (1 reviews) **What users dislike:** - Users feel the **lack of integrations** limits Glassix's functionality, making it feel incomplete for their needs. (1 reviews) - Users find that Glassix has **limited features** , lacking completeness for their diverse needs and requirements. (1 reviews) - Users find that Glassix has **missing features** , making it feel incomplete and limiting its overall effectiveness. (1 reviews) ## Glassix Reviews ### 1. Glassix - good or bad **Rating:** 3.5/5.0 stars **Reviewed by:** Mohd M. | Premium Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Glassix?** It simple and easy to understand doesn’t get too complicated with data **What do you dislike about Glassix?** Could add a lot, its not a complete program in itself **What problems is Glassix solving and how is that benefiting you?** Glassix solves problems like fragmented customer communication, slow response times, and impersonal support by unifying all channels and using AI to automate replies. This benefits you with faster responses, higher customer satisfaction, reduced costs, and more efficient support operations. ### 2. Restructuring School Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Reem O. | English Consultant/Head of English Department, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2024 **What do you like best about Glassix?** One of the most user-friendly and attractive platforms I have used so far ! Not just that, but Glassix has revolutionized our school’s communication. It offers a unified and integrated experience in communication among stakeholders. Before , our customer service team was overwhelmed with inquiries. After integrating Glassix, we’ve seen a dramatic shift; the AI chatbots handle routine questions instantly, but complex queries are sorted into the shared inbox. This has resulted in an increased customer satisfaction. We now can focus on tasks that require human touch, and allowing us to focus more on educational quality. Its automation features guarantee that all questions be answered in a very friendly-like attitude. (Some students can't believe it’s a bot !) The built-in design and integrated multi-platform have made it pretty essential in our daily operations. It is also paramount to mention its AI analysis that help our marketing team to read through customer's needs and, as a result , improve lead engagement and modify market strategies. All these features is a result of the team implementation and understanding Glassix, thanks to their customer support we are using it not just frequently but on daily basis. **What do you dislike about Glassix?** It requires a thorough training for the school staff and faculty to effectively use all its features. **What problems is Glassix solving and how is that benefiting you?** We used to suffer from phone calls and emails and frustrated clients/ parents and students. Now , questions raised by parents and students are automatically answered in a friendly way through the chatbot. in addition to the AI customer analysis that provides regular solutions and improvements. The analysis are handled by professionals in order to ease or work progress and cater for customer needs **Official Response from Ran Yosef:** > This: "One of the most user-friendly and attractive platforms I have used so far" - We can't thank you enough for taking the time to write this glowing review! We're thrilled to hear about the difference Glassix is making for you and your team, and your students! Keep doing what you're doing, it seems like you're definitely on the right track! Team Glassix 🧡🌟 ### 3. We get more done with Glassix AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Glassix?** Ever since we started to use Glassix we see a constant rise in our main business KPIs and goals. Things like first response time, customer satisfaction score, and agent productivity are always going up. The unified inbox and the AI features are a complete standout for our team, including the AI chatbot that works and integrated on multiple channels where we're able to serve our clients and users. **What do you dislike about Glassix?** Nothing. I absolutely think it is one of the best software I used for ticketing and customer support. Speaking of which it is also helping us with Marketing and Sales efforts. **What problems is Glassix solving and how is that benefiting you?** There are numerous ways Glassix help us, here are the main ones: 1. Unify all of our channels into one inbox, making sure that all customer comms are in one place 2. Automating more than 50% of our comms with customers using the AI chatbot via multiple channels 3. It keeps our biz available at all times 24/7 round the clock 4. It helps our users and prospects to get answers to most common questions in a very convenient and automated way **Official Response from Ran Yosef:** > LOVE your 4 points on "What problems is Glassix solving and how is that benefiting you?" -Thank you so much for the detailed review, we highly appreciate it! Team Glassix 🔥🧡 ### 4. Love using the Glassix inbox and AI chatbot! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Glassix?** We use the Glassix unified inbox to communicate with customers via multiple communication channels and apps and this helps since we don't need to use multiple tabs or apps and nothing is getting lost or missed. The AI chatbot is the best thing that ever happened to us in terms of customer service and sales. It helps us not just to quickly answer customer questions but also book showings and help our clients find their perfect house in just a few simple, intuitive steps. **What do you dislike about Glassix?** Nothing I can think of, the platform is really great and easy to use. We did not experience (up until now) anything unusual that I can dislike it. **What problems is Glassix solving and how is that benefiting you?** The AI chatbot and live chat features are absolutely great, They help us not just to talk to customers in real time but also respond and keep regular operations during out of office times. **Official Response from Ran Yosef:** > Wow, thanks so much for this wonderful feedback! We're thrilled to hear how Glassix changed the way you guys provide support and how it helps with your lead to meeting ratio! Keep up the awesome work that you're doing! Team Glassix 🧡🙌 ### 5. We're more than happy with Glassix **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Glassix?** The platform is very eay to use and has many features that are crucial for our daily support and operations. The ability you can customize reports, schedule reports and anazlyze data is very lucrative. We also use the AI chatbot to work on various channels and can finaly provide service and stay available in more than one channels wich is a crucial aspect of our business. The onboarding process was a breeze and we managed to integrate Glassix with our CRM and Slack very easily. **What do you dislike about Glassix?** I think it should have more data and info about the different tools and features the platform offers. **What problems is Glassix solving and how is that benefiting you?** We automate many processes and are able to increase our important KPIs quarter over quarter! ### 6. Glassix AI chatbot review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Glassix?** We use the Glassix AI chatbot to convert more website visitors into meetings and it has gone pretty well for the past 6 months since we started. The unified inbox is also a standout especially since it integrates and consolidates all the different conversations generated from the AI chatbot into one place ensuring we don't miss anything. We also automate around 50% of our entire inbound conversations which is a complete time and resources saver. **What do you dislike about Glassix?** Sometimes we experience latency in the AI chatbot responses and wish this to be resolved in the near future as we might lose some businesses due to delay in responses to customers questions. **What problems is Glassix solving and how is that benefiting you?** It's probably the best help desk software I personally used, it is feature rich and has so many features that helps the day to day of support and sales people looking to communicate with their customers best way possible. **Official Response from Ran Yosef:** > Hey, thanks a ton for such an awesome review! It’s amazing to see how the Glassix AI chatbot has been a game changer for converting your site visitors into actual meetings. Automating half of your inbound convos is a massive time saver too—glad that’s giving your team a breather and letting you focus on what really matters. About the latency issue, totally hear you on that. We’re on it and looking to smooth things out ASAP. It’s fantastic to hear Glassix ranks top in your book for help desk software! We’re stoked to keep bringing you features that make each day a bit easier for your support and sales folks. Thanks again for sharing your thoughts! Team Glassix 🧡🤖 ### 7. Glassix chatbot help us convert more website visitors than ever before! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Glassix?** I love writing this Glassix review for a few reasons. The very first one is that ever since we put the AI chatbot on our website we see our website visitors to lead ratio rise. We also use the Unified Inbox to unify all communications from different channels, mainly from emails and social which makes it super easy and convenient to make sure no conversation remains unanswered. **What do you dislike about Glassix?** At least for me, it was pretty hard to understand how to deploy the chatbot on our website as there was no actual guidance and documentation on how to do this. Overall the product is great and easy to use. **What problems is Glassix solving and how is that benefiting you?** Glassix provides immense value to our conversion and conversation flow by integrating the AI chatbot on our website and via social media we can generated a decent amount of leads and make sure we automate our flows to support those leads best way possible. **Official Response from Ran Yosef:** > Hey, thanks for sharing your thoughts! It’s awesome to hear how our AI chatbot and Unified Inbox are making a real difference for you. Glad that it's all coming together to boost your visitor-to-lead conversion. Sorry to hear about the setup snag, though—we’ll definitely keep that feedback in mind to improve. Team Glassix🧡🙌 ### 8. Glassix help us to reduce wait times by ~80% using the AI chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2024 **What do you like best about Glassix?** I like the unified inbox and the AI recommendations, but the best part is the AI omnichannel chatbot. As an online education platform, we need to provide instant communication and follow-up with our current and future students. Using Glassix these are more than possible! The AI chatbot works perfectly through multiple channels to provide accurate and instant responses to our students and the unified inbox helps us to keep track of all of our communications with our students. Another thing worth mention is that the AI tagging feature is brilliant. Using this feature we tag conversations and can segment those based on our pre-defined business rules and what makes sense to us, it is completely customizable and easy to set up. **What do you dislike about Glassix?** I would really appreciate a faster response time from their support team. I have no complaints besides this. **What problems is Glassix solving and how is that benefiting you?** The Glassix system solves the following for our business: - Eliminate the use of multiple tabs and apps by unifying all of our comms into one space. - Constantly improving the CX at our company, by helping us increase important KPIs, the likes of FRT, CSAT, and more. - Keep our brand and vision aligned using an omnichannel chatbot that serves students via multiple channels. **Official Response from Ran Yosef:** > Thanks so much for sharing your experience with Glassix! We’re really glad to hear that our AI chatbot and unified inbox are making a big difference for your educational platform. It’s great to see that the customization options are hitting the mark for you, too. We hear you on the support response times—we’re on it and aiming to get faster. Your feedback is super helpful as we work to improve. Thanks again for choosing Glassix, and we’re here to support you any way we can! Team Glassix ### 9. Glassix omnichannel platform review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2024 **What do you like best about Glassix?** We used Glassix to communicate with students and new members using the AI chatbot on our website, WhatsApp, Apple Messages, and social media and it helps us with admissions and supporting students online via multiple channels. The platform is really easy to use, the AI chatbot works amazingly and replies to students 24/7 and most importantly we now have insights and access to data we never had before, things like first response time per channel, chatbot successful resolution rate, customer satisfaction rate per channel and much more. **What do you dislike about Glassix?** Overall the platform is really good, there are minor hiccups sometimes with the chatbot response times, sometime it happens over the weekend but I know that these are times where there is not much activity so we learned to live with it :) **What problems is Glassix solving and how is that benefiting you?** It helps us stay available and provide support on various channels, it makes us more data-driven than ever, and it keeps our students and new enrollments in line with our brand and mission. The unified inbox keeps all of our conversations monitored and the chatbot serves around the clock to make better experiences for our students. **Official Response from Ran Yosef:** > Thanks for the awesome feedback! It’s great to hear that Glassix is streamlining your communication with students across all those different platforms. Really happy that you’re digging the insights and data too—that’s exactly what we aim for! Thanks again for sharing your experience. Your input helps us keep improving and we’re here to help however we can! Team Glassix 🧡🙌 ### 10. Unified communications at its best! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Glassix?** We have used Glassix inbox and chatbot features for almost a year now and it has been a fantastic ride. The automated routing, custom rules, and AI features are absolutely brilliant. The moment you get an idea of what you'd like to achieve using Glassix you can just do it all yourself. As someone who considers themselves as technical, Glassix is an absolute tech heaven for me allowing me to custom and tailor so many automated rules and functions to resonate with my business's needs and goals - something I couldn't do while using other similar platforms. **What do you dislike about Glassix?** Nothin really, everything is smooth and operative for us. **What problems is Glassix solving and how is that benefiting you?** The amount of time we have managed to save while using Glassix's automated flows, custom functions, and AI chatbot is priceless. We now automate more than 60% of our customer interactions using chatbots that operate via various channels. **Official Response from Ran Yosef:** > Absolutely thrilled to hear how well Glassix is working out for you! It sounds like you’ve really made it your own, customizing everything to fit just right. It’s great to know you’re saving time and automating so much of your customer interactions. Keep up the amazing work! Team Glassix 🧡🤖 ### 11. Glassix chatbot and inbox review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Glassix?** I use Glassix daily and I absolutely love it. The way it helps us to organize our customer's chats and the automated conversation workflows are completely changing how we communicate with customers and help us to provide a fast and reliable experience through a variety of apps and communication channels. **What do you dislike about Glassix?** One aspect I find lacking in Glassix is its limited customization options. For a company that thrives on personalization like ours, being able to tailor every aspect of the software to fit our unique needs is crucial, and Glassix falls a bit short here. **What problems is Glassix solving and how is that benefiting you?** Glassix has been instrumental in streamlining our entire communication processes. Its ability to provide comprehensive customer insights using custom reports and real-time dashboards has allowed us to better understand and meet our clients' needs while improving both our internal and external KPIs. The reporting tools have empowered our team to make data-driven decisions quickly and efficiently. Overall, while there are areas for improvement, Glassix remains a valuable tool in our daily operations. **Official Response from Ran Yosef:** > Thank you for your detailed review! We're thrilled to hear that Glassix is making communications with your customers much smoother and providing valuable insights. We appreciate your feedback on customization—know that we're on it, aiming to better meet your unique needs. Thanks again for being a part of our community, and we look forward to continuing to support your success! Team Glassix 🙌🧡 ### 12. Glassix AI - Best solution for real estate lead gen and support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2024 **What do you like best about Glassix?** I love to write this review about Glassix simply because it really changed everything for our company. We started to use the system around 7 months ago and ever since we have seen a dramatic shift in the number of meetings and showings booked through the AI chatbot. Not only that we see higher conversions but also our customer support and customer satisfaction ratings are going up constantly. **What do you dislike about Glassix?** I would like to have phone support as some of the cases are not always manageable and can be resolved via email. I know that our current plan does not support phone support but still, it'd be great to have this, especially for a growing company like ours. **What problems is Glassix solving and how is that benefiting you?** It helps us to organize all communications, it also helps us increase meetings and showings from prospects through our website and social media. In the last 6 months, we managed to increase important KPIs such as visitor to meeting, number of showings, and first response time significantly using Glassix AI. **Official Response from Ran Yosef:** > Thank you so much for your fantastic review! We truly appreciate the time you took to share your detailed experience with Glassix. It's wonderful to hear that Glassix has helped you achieve such impressive results so quickly! Keep up the great work! Team Glassix 🧡🙌 ### 13. Glassix shared inbox and chatbot is magical **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Glassix?** I really like the Glassix mobile app, it helps me to communicate with our clients regularly even for urgent things and while I'm on the go. The inbox is obviously the best thing about Glassix, the way it helps us to organize all of our tickets and respond to customers is just brilliant. We also deployed the Glassix chatbot and it helps a lot in terms of dealing with a large amount of inbound tickets. **What do you dislike about Glassix?** I'd like to have better support and more documentation. Overall the experience is great but I hope they can improve their response times and add more documentation. **What problems is Glassix solving and how is that benefiting you?** Wow, Glassix does solve many issues for us, where to start... 1. Ticket routing and automation 2. Improved response times and availability using the AI chatbot 3. Channel unification and effective communications These are the main 3. **Official Response from Ran Yosef:** > Thank you so much for taking the time to write this review. We really appreciate the feedback and are currently working on improving our entire docs center to make more guides and tutorials available to our users, pls stay tuned. We're thrilled to hear how Glassix is really making a transformative change within your org and how you utilize its different features to provide stellar customer service - Keep up the amazing work! Team Glassix 🧡🙌 ### 14. With Glassix we managed to increase our meetings by 6X! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2024 **What do you like best about Glassix?** Using the Glassix chatbot we managed to increase our meeting ratio by 6X! The chatbot is helping us in scheduling showings and tours which is basically the bread and butter of our business. In addition to that we're operation the chatbot in various channels including our website, social media, and WhatsApp to provide a complete customer experience to our clientele. **What do you dislike about Glassix?** Can't think of anything dramatic, however, I'd really appreciate a faster response time when approaching their support team via email. Sometimes it can take more than 24 hours for them to respond, regardless if the issue is minor or critical. **What problems is Glassix solving and how is that benefiting you?** It helps us respond fast to customer queries, it also helps us stay available at any time and book more showings and tours. Plus, the ability to house all conversations into one inbox plays a big part in how we communicate and respond to customer's requests. **Official Response from Ran Yosef:** > We're thrilled to hear about your success using Glassix and how our chatbot has become a pivotal part of your operations! And WOW, boosting your meeting numbers by 6X is incredible, we're glad to support the core functions of your business across all channels. We appreciate your feedback on our support response times and are actively working to speed that up. Thank you for sharing how Glassix is making a real difference for you! Team Glassix 🧡🤖 ### 15. Glassix: Transforming Customer Service into a Streamlined Symphony **Rating:** 5.0/5.0 stars **Reviewed by:** JORICA M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Glassix?** By automating repetitive tasks and streamlining communication, Glassix lightens the load on usagents. This allows us to focus on delivering exceptional service and building positive customer relationships. **What do you dislike about Glassix?** While chatbots are great for basic inquiries, they might struggle with complex or nuanced customer issues. Enhancing chatbot capabilities to handle more intricate conversations could further reduce agent workload. **What problems is Glassix solving and how is that benefiting you?** No more juggling multiple channels! Glassix consolidates emails, chats, social media messages, and even WhatsApp interactions into a single, unified inbox. This streamlines our workflow and ensures we never miss a customer inquiry. **Official Response from Ran Yosef:** > Hey Jorica! Thanks a bunch for this brilliant feedback! It really means a lot to hear how Glassix streamlining communication at your org and help you deliver more in less time. Keep up the amazing work! Team Glassix 🧡🤖 ### 16. The best conversational tool for automated customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Moriaque A. | Telecommunications Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Glassix?** A system that we didn't believe in from the outset, but after a month's use we ended up adopting it. Glassix's is really reshaping customer journeys, ensuring that customers' needs are met at the various points of contact, even during non-working hours. **What do you dislike about Glassix?** Although Glassix's chatbots are effective, extending the options for personalising chatbot responses could improve flexibility and respond more precisely to the specific needs of businesses. **What problems is Glassix solving and how is that benefiting you?** Thanks to Glassix, we are in contact with our customers 24 hours a day. This 24/7 availability improves our customers' satisfaction by providing them with rapid responses and assistance, even outside office hours. **Official Response from Ran Yosef:** > Moriaque, thank you for your thoughtful review! We're thrilled to hear that Glassix has become a valuable tool for your team and that our 24/7 availability is enhancing customer satisfaction. We appreciate your feedback on customizing chatbot responses and are continuously working to improve flexibility and precision to meet diverse business needs better. Thank you for choosing Glassix, and we look forward to supporting your continued success! Team Glassix ### 17. Love using Glassix inbox to manage our support tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Glassix?** I think that the inbox is probably the best thing in our support motion. We use it to effectively manage tickets from customers that are coming as inbound support tickets from various channels. It is so convenient that you can see the customer's name, the channel they approach from, and the message, plus the conversations are being tagged so you know already without even opening the actual ticket what the conversation is in regards to! I also like the use of the chatbot, it helps us to automate som many things we never automated in the past. **What do you dislike about Glassix?** I would like to have more tutorials, I mean, they do have some pretty good knowledge centers but some things are missing for me, for example, having more guides and videos on the AI suite, or some more info on the AI chatbot's full features. **What problems is Glassix solving and how is that benefiting you?** The fact that we can unify all of our communications into one place is huge. Another thing is that we can actually get insights about everything that happening with our chatbot, customers, and agents. The feedback system is very powerful as well as you can see which agents perform and which are falling. **Official Response from Ran Yosef:** > Thanks for the great review! It's fantastic to hear how much the inbox and chatbot are helping streamline your support tickets. We hear you on needing more tutorials—we're looking to beef up our guides, especially around the AI features. Stay tuned, and thanks again for your feedback! Team Glassix 🧡🙏 ### 18. Glassix chatbot review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Glassix?** We've been using the Glassix AI chatbot for quite some time now and truly see remarkable results. We managed in less than 6 months to increase our website conversion rate by 12.5% and also decrease response time by 80%! Thanks to the AI chatbot we're now able to communicate with prospects and customers through multiple channels and unify all of these comms into one inbox. This ensure that we never miss on any interaction and are ever ready to serve our clients best way possible. **What do you dislike about Glassix?** I think that some time there's a delay in replying to client's messages when handing off the conversation from the chatbot to the agent but it's nothing major. **What problems is Glassix solving and how is that benefiting you?** It helps us to be prompt, reply fast, and convert better via multiple communication channels. The insights we gain from those interactions using the Glassix real-time dashboard are immense. We can tell so many things like agent performance vs. chatbot performance, or things like first response time or first resolution rate by the chatbot. By having these metrics aligned we can truly see the change that Glassix has made in our org. **Official Response from Ran Yosef:** > Thanks for the awesome review! We're super glad the chatbot's working out for you and making things smoother. Noted on the handoff hiccup—we're on it! Keep up the amazing work! Team Glassix 🧡💪 ### 19. Glassix helps us to convert more website visitors using the chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Glassix?** Using the Glassix chatbot on our website we're able to convert more visitors into meetings and paying customers. The way we configured the chatbot is pretty smart as the chatbot works in multiple channels and conveys the same message keeping our brand voice and tone aligned. I'm proud to say that we operate the Glassix AI chatbot through various channels and create a cohesive omnichannel experience for our clients. **What do you dislike about Glassix?** Sometimes it takes an unusual amount of time to get a response from their team but overall the experience with Glassix has been great so far. **What problems is Glassix solving and how is that benefiting you?** It helps us by allowing us to automate many of our repetitive and mundane customer requests. It also unify all of our conversations under one roof, and the best part it also tags the conversations using its advanced AI which helps us be more organized and identify potential issues before those arise. **Official Response from Ran Yosef:** > Thanks for sharing your positive experience with our chatbot! We're glad to hear it's boosting your conversion rates and that you're enjoying the seamless omnichannel functionality. We're sorry to hear about the delays in response times— we're looking into speeding that up. Your feedback is crucial to us for improving. Keep up the amazing work! Team Glassix 🧡🤖 ### 20. Glassix is the best customer experience platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Glassix?** Using Glassix has significantly improved the way we manage customer interactions. The platform's ability to integrate so smoothly with our existing tech stack is fantastic. Its user-friendly interface is very easy to navigate for new and experienced users alike which also simplifies the training process for our new team members. **What do you dislike about Glassix?** Not sure what to answer in this section simply since the experience with the Glassix product and their team as been phenomenal, so far everything is to our outmost satisfaction. **What problems is Glassix solving and how is that benefiting you?** Glassix has undeniably made our customer service more efficient. Their detailed analytics and reporting tools provide invaluable insights, helping us to better understand customer behavior and adjust our strategies accordingly. The ability to incorporate a live agent from an automated chatbot conversation and the opposite are playing a huge part in our customer support + conversion processes and workflows. **Official Response from Ran Yosef:** > Wow, thanks so much for this amazing feedback. We couldn't love more the title of this review "Glassix is the best customer experience platform" 🧡🙏 Keep rockin it and please reach out to us in case you have any questions of feedback, we're just a message away! Team Glassix ### 21. Using Glassix we managed to increase student's satisfaction rate by 40%! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2024 **What do you like best about Glassix?** Since we started to use Glassix we managed to increase our student's satisfaction rate by 40% in just 4 months! We use the platform to conduct regular digital communiaction with our students from social media, whatsapp, chat, sms and more keeping all conversation history and context. **What do you dislike about Glassix?** I would like to have better response time from their customer support team and a product roadmap that is shared with us the users would be nice as well. **What problems is Glassix solving and how is that benefiting you?** Glassix improve our response times, help with routing to the appropriate agent and also save us a lot of time with smart automation and the AI fetures like auto tagging of conversations, and one click conversation summary. **Official Response from Ran Yosef:** > These kinds of things are what keep us going: "Using Glassix, we managed to increase the students' satisfaction rate by 40%!" We're so happy to hear that Glassix plays a pivotal role in increasing your students' satisfaction rate! Keep up the amazing work that you do. Team Glassix 🧡🤖 ### 22. Glassix customer service platform review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Glassix?** We use Glassix unified inbox and Ai chatbot to provide support and help our sales team to get more done. We're very happy with the way it serve both our agents and customers and can clearly say it changed how we handle customer complaints and addresses issues more effectively. **What do you dislike about Glassix?** Nothin major worth mentioning. Pretty easy to use product, great support, and integrations with other tools we use is seamless. **What problems is Glassix solving and how is that benefiting you?** Glassix helps us deliver exceptional customer support, resolve more tickets, answer more questions faster, and keep all of our customer service data aligned and easy to track using the real time dashboard. ### 23. Glassix AI Chatbot in WhatsApp **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2024 **What do you like best about Glassix?** The Glassix AI chatbot in WhatsApp is a big gamechanger for us. It helps us not just to automate conversations but also do things that needed human agents before. Now, using the chatbot in WhatsApp we can schedule maintenance for clients' cars, schedule test drives for new buyers, and schedule a visit in-store. This completely transformed our business and I' 'm very grateful for having this impressive service implemented in my premises. **What do you dislike about Glassix?** I think that the WhatsApp chatbot is very impressive but I wish we had more control and flexibility with the marketing templates. I know this is not directly involved with Glassix and it is more dependable on Meta's T&C but yet, I'd appreciate to have more flexibility in this department, **What problems is Glassix solving and how is that benefiting you?** The unified inbox and the AI features are helping us to get more done in less time, automating pretty much every aspect of our business. We can rest assured the WhatsApp chatbot handles all customer requests even when we're of duty. **Official Response from Ran Yosef:** > Thanks so much for this great feedback! We always love to hear how our WhatsApp chatbots helps our customers to conduct a better and smoother communication with their clients. We totally hear you on the WhatsApp templates thing but as you already mentioned this is strictly up to Meta to approve or disapprove any of your templates. Team Glassix 🧡 ### 24. Glassix inbox and chatbot review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Glassix?** We use Glassix for quite some time now and the experience is amazing. It helps us to organize all of our support tickets and customer conversations in one place. In addition, we are using the chatbot to collect leads and book meetings via multiple channels. This system is a must-have at any org that generates leads and wants to drive revenue and truly amazing customer service. **What do you dislike about Glassix?** I wish to have more tutorials and more support. I know that our current subscription is not support premium support which includes phone support but I would really want to have more documentation, especially on the AI chatbot features. **What problems is Glassix solving and how is that benefiting you?** It simply eliminates the customer support chaos. It unify all of our customer communications and it helps us to collect leads info and book more meetings. **Official Response from Ran Yosef:** > Thanks for sharing your thoughts and the kind words about Glassix! It's so great to hear that our inbox and chatbot have been game changers for your team, helping streamline support and supercharge your lead generation. We totally hear you on wanting more tutorials and support—stay tuned, as we're always looking to enhance our resources. Your success is our priority, and we're here to help cut through the chaos and keep those leads coming! Keep the feedback coming, we love it! Team Glassix 🧡🤖 ### 25. Great AI chatbot and ticketing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Glassix?** It helps us to communicate with our members via multiple channels, it also helps us to resolve many tickets from support and it aids with our sales efforts for new members. For me, it's all about the ease of use, using Glassix is super easy and the best thing is that they offer a mobile app which allows you to communicate with customers even when you're away from your pc. **What do you dislike about Glassix?** I'd really like to have more detailed instructions on the AI features and the omnichannel chatbot. I feel like we do utilize all of these and more, but to have like a workshop or anything that can give more in-depth info would be great. **What problems is Glassix solving and how is that benefiting you?** It helps us to resolve more tickets in a shorter time, it also makes our org more approachable in terms of how many service channels we offer to our members and it takes our entire org ops to a whole new level with effective automation and workflows. **Official Response from Ran Yosef:** > Thanks for your review! We're glad that Glassix is making it easy for you to manage support tickets and engage with members on multiple channels, even on the go. We appreciate your suggestion for more detailed instructions; we're always looking to improve and will consider how we can help users like you make the most out of our AI and omnichannel features. Stay tuned for more updates and improvements. Team Glassix ### 26. Glassix AI chatbot and conversational AI platform review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Glassix?** We have used Glassix for almost a year now and I think that it completely changed the way we communicate with our customers and prospects. It does a great job of keeping our customers engaged on our website using the AI chatbot and also makes our business available to customers via multiple communication channels to provide a consistent experience. Using Glassix we now book more meetings and provide immediate support using their omnichannel chatbot. **What do you dislike about Glassix?** I would like to have more documentation. Especially when it comes to integrations with 3rd party systems. **What problems is Glassix solving and how is that benefiting you?** The most critical problem we managed to tackle using Glassix was availability and responsiveness. Now, with the AI chatbot that works on multiple channels, we can provide immediate and consistent experiences which result in higher customer satisfaction and more meetings with prospects. **Official Response from Ran Yosef:** > Thank you for your review! We're glad to hear our platform has transformed your customer communications and helped increase your engagement and bookings, it's an absolute pleasure hearing this! We appreciate your input on needing more comprehensive documentation, especially for third-party integrations. Rest assured, we're actively working to enhance our guides and tutorials to support your needs better. Thanks again for choosing Glassix, and please reach out to our support team if you need any assistance or additional information. We're here to help! ### 27. Glassix help us to automate more than 60% of our customer communications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Glassix?** Glassix is by far the best support platform I ever used and I'm very happy to write this review. We have used Glassix for some time now and I have to say that it has so many impressive and helpful features the likes of AI auto suggested replies, auto tagging and omnichannel chatbot, and automation. **What do you dislike about Glassix?** I would love to have more options to filter the reports and the real time dashboard. After a call with their team, I know that this is already on the roadmap but till than I hope they can come up with something. **What problems is Glassix solving and how is that benefiting you?** It helps us to communicate with our customers via multiple channels, it helps us automate a big chunk of our daily interactions, and most importantly it has cool and advanced AI features that really make my work environment way more pleasant and productive. **Official Response from Ran Yosef:** > Hey there, 👋 Thanks for the great review! We're thrilled to hear how much Glassix has streamlined your customer communications. Appreciate your patience on the reporting features—we're excited to roll out those updates soon. Your feedback is invaluable to us. Thanks again for your support! Team Glassix ### 28. Glassix AI Chatbot help us to reduce first response time and increase ticket resolution rate! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Glassix?** Since we implemented the AI chatbot on our website and via WhatsApp and social media we see a better ticket resolution rate and first response time has improved drastically. The unified inbox is truly awesome while it help us to see all tickets from different channels lined up in queue. **What do you dislike about Glassix?** Can't think of anything I dislike about Glassix right now. **What problems is Glassix solving and how is that benefiting you?** Glassix helps us to unify all of our communication channels into one inbox and automate many of our mundane tasks and conversations using the FAQ chatbot. The AI features are truly amazing too, we use the auto-suggested replies to swiftly respond to customers and the auto-tagging to rag conversations so we can identify where something is wrong. **Official Response from Ran Yosef:** > Great to hear that Glassix is making such a positive impact on your operations! Thanks for sharing how our AI chatbot and unified inbox are streamlining your communications and improving response times. We're thrilled to be part of your journey to better customer service. Keep enjoying those features, and let us know how we can continue to support your success! Team Glassix 🧡🙌 ### 29. Glassix inbox and chatbot review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Glassix?** We're using the Glassix inbox to route support tickets and organize our email and WhatsApp communications into one place. The chatbot helps us to stay available at any time and capture requests and leads coming from our website. Ever since we started to use Glassix we see tremendous growth in lead generation and customer satisfaction, plus the idea of implementing an omnichannel chatbot is very new to us and has proven to be a game changer for us. **What do you dislike about Glassix?** I would appreciate if they had more product info and workshops. I mean, the product is excellent and everything, but having more detailed docs and live workshops would be really beneficial for me. **What problems is Glassix solving and how is that benefiting you?** It helps us to prioritize tickets and requests, stay available through multiple channels, and automate conversations which reduces our workload and agent frustration to minimum. **Official Response from Ran Yosef:** > Hello! Awesome to hear that Glassix is helping you with your lead generation efforts! It sounds like the omnichannel chatbot setup is really making a difference for you. Noted on the need for more detailed docs and workshops—we're working on enriching our resources to better support your experience. Thanks for the fantastic feedback! Team Glassix 🧡🤖 ### 30. Glassix is by far the best customer support platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2024 **What do you like best about Glassix?** We use Glassix for quite some time now and the results are absolutely brilliant. We see a rise in customer satisfaction, FRT, and agent productivity. We automate more than we ever thought we can using the AI chatbot running on various platforms. **What do you dislike about Glassix?** Nothing that comes to mind when I am writing this review. **What problems is Glassix solving and how is that benefiting you?** I think that the one thing worth mentioning is that we never thought that we can automate so many things and interactions that are often considered repetitive. We save tons of money and time by using Glassix, simply efficiency at its best! ### 31. Best customer support software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Glassix?** We use Glassix to manage bookings and also schedule home showings for our company and ever since we experience better quality of meetings and higher revenues. We also use Glassix to effectively manage customer support questions and issues from our website and multiple other messaging apps. **What do you dislike about Glassix?** I think that the product provides an overall good value for money. It is inexpensive and gives almost an immediate return on our investment. **What problems is Glassix solving and how is that benefiting you?** It helps us quickly address customer issues and stay available on multiple channels to provide a complete and cohesive omnichannel experience. **Official Response from Ran Yosef:** > Thanks a ton for your great review! It's fantastic to hear that Glassix has been a game changer for managing your bookings and scheduling, boosting both meeting quality and revenue. It sounds like our tools are really helping streamline your customer support across various channels too :) We're delighted you find Glassix to be a good value for money and that it's delivering a quick ROI for you. That's exactly what we aim for! Keep up the awesome work you're doing! Team Glassix 🧡🤖 ### 32. Great website chatbot and live chat features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Glassix?** The website chatbot and live chat features are super easy to use and help us to conduct useful conversations with not just our website visitors but also new prospects, improving our conversion rates and customer satisfaction. I also like the unified inbox which stands out in terms of organizing our conversations from different channels and tagging the conversations with the appropriate tag. **What do you dislike about Glassix?** I think that the overall Glassix experience is great. However, I'd like to have more manuals and more tutorials, like how-to's and some more videos on how to do things inside the platform. **What problems is Glassix solving and how is that benefiting you?** It helps us to unify all of our communications into one space, it also allows us to respond faster and communicate via live conversations and automation (the chatbot). It also keeps all the conversations in a queue which is super crucial when handling high volume of tickets like we do. **Official Response from Ran Yosef:** > Thank you so much for this wonderful review! We're thrilled to hear you enjoy using the live chat and chatbot features. We've invested a great deal of effort into enhancing these tools, so you can look forward to even more developments designed to improve your experience! We've taken your feedback about needing more guides to heart and are working at full speed to expand our resources. Expect more comprehensive guides and tutorials soon to make your Glassix experience even better. Stay tuned. Team Glassix 🧡🙌 ### 33. All in one! **Rating:** 5.0/5.0 stars **Reviewed by:** Odeth N. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Glassix?** The best part is that I switched to Glassix for our customer support platform about four months ago, after using a different vendor. Since the transition, our support agents have been quite pleased with the platform. One major improvement is the integration of AI-generated suggested replies and conversation summaries, which doesn't compromise the conversation history. This feature has significantly enhanced our day-to-day operations. Now, we can seamlessly switch between communication channels while engaging with the same customer, without losing the context of past conversations, even if they took place months ago. Everything remains neatly organized in the history tab for each client, making it incredibly convenient and accessible for us. Most of the omnichannel approach allows continuity across platforms. **What do you dislike about Glassix?** As per my experience, moI believe Glassix could enhance its analytics section to offer more comprehensive insights. There's definitely room to provide deeper metrics, especially for support teams who rely on that data.re detailed analytics would be useful **What problems is Glassix solving and how is that benefiting you?** It Provides me with cohesive support, enhancing customer sWith Glassix, we've streamlined our customer communication, making our customer service more efficient and organized. It's made it easier for us to stay on top of every interaction with customers, guaranteeing prompt and consistent replies. Juggling different social media platforms, email accounts, and messaging apps like WhatsApp and Apple Messages separately can be overwhelming, but Glassix brings them all together in one unified inbox, simplifying the process for us.atisfaction. **Official Response from Ran Yosef:** > Odeth, 👋 Thank you for your valuable feedback! We're thrilled that our omnichannel approach is streamlining your customer interactions across platforms. We're delighted to hear about your positive experience and appreciate your suggestion for more detailed analytics. It's fantastic to know we're helping enhance your customer satisfaction. Your feedback is invaluable as we strive for continuous improvement! Team Glassix 🧡 ### 34. Best AI chatbot software I ever used! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Glassix?** The Glassix chatbot is everything a sales and support team can dream of. From seamless handoff from bot to agent or agent to bot, the customizations, automation, and the look and feel the chatbot is now integrated on our website, via WhatsApp, and social media and help us with lead gen, and mostly customer service issues. **What do you dislike about Glassix?** It should have more proper documentation on the AI features and other options on how to deploy the chatbot on different channels. **What problems is Glassix solving and how is that benefiting you?** It helps us generate more qualified leads, it unifies all of our conversations with our customers, and it help us track important business KPIs to stay on top of our goals. **Official Response from Ran Yosef:** > Well, WOW: "Best AI chatbot software I ever used!" - THANK YOU! Please rest assured that we're doing everything we can to provide you with a more proper documentation on the AI features, stay tuned! Team Glassix 🧡🤖 ### 35. Love using Glassix **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Glassix?** I think it is the best system I ever used for handling customer service tickets and the fact that it offers a unified inbox for managing customer interactions via various channels makes it so powerful. We are using it to deliver information in real time to our clients which often asks questions that are repetitive making the use of the Glassix chatbot via whatsApp to be a real life saver for us.In our industry of delivery goods it is crucial to respond to customers in a timely manner and stay relevant and prompt and this is exactly what we manage to achieve using Glassix! **What do you dislike about Glassix?** I don't think that there are many downsides, their team is amazing but I woud like to have more documentation and more live one on one sessions where I can explore the platform full features, this is something that is currently missing for me. **What problems is Glassix solving and how is that benefiting you?** The way we communicate with our clients and prospects, the way we can automate conversations and resolve them via the Whatsapp chatbot, and most importantly the unified inbox which helps us stay organized and reply to customers via multiple channels. See, in Israel in the delivery industy most customers feel free to reach out via whatsapp, but we also provide services and reply to customres via email, sms, and facebook messenger all using Glassix inbox. **Official Response from Ran Yosef:** > Tysm for this wonderful feedback and we're so happy to hear you love using Glassix and the unified inbox! You surely doing an amazing work in your domain - Keep up the great momentum! Team Glassix 🧡🙏 ### 36. With Glassix we manage to resolve 6X more tickets than before **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Glassix?** Glassix helps us to resolve redundant and repetitive support tickets using its AI chatbot. We use it to serve clients via multiple channels and provide a cohesive service on our website, app, and social media. The inbox is just great, it helps us stay organized and prioritize the inbound conversations in a queue, ensuring that all queries are answered promptly. **What do you dislike about Glassix?** I think that they should have more tutorials and guides about the chatbot features. I mean, there are so many things you can do with the chatbot but you kind of need to try and figure it out yourself. **What problems is Glassix solving and how is that benefiting you?** The inbox helps us prioritize the conversations and stay organized while the AI chatbot resolves tickets in a fast and accurate manner. We also see a rise in CSAT scores and in first response times which is always amazing stats to look at. **Official Response from Ran Yosef:** > Wow, resolving 6X more tickets? That's incredible! We're super glad our AI chatbot and omnichannel support are making such a big difference for you. Got it on the need for more tutorials and guides – we're on it! We want to make sure you're getting the most out of Glassix. Thanks again for the awesome feedback, and here's to even better stats ahead! Team Glassix ### 37. The value proposition for Glassix **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Glassix?** It has proven that Tech-adoption is inevitable. It has seamleassly helped us with multiple and quick customer responses and handling of all issues in real time. This has led to a very positive trend in customer success and satisfaction. **What do you dislike about Glassix?** So far no dislikes. I think for every Technology you just have to learn and skill yourself on how to navigate through and this varies with individuals as it is a case of rigidity. **What problems is Glassix solving and how is that benefiting you?** It has resolved delays to respond to customers as we now attend to customers in real time and quicker. It has helped with better organization within our team It is saving upt time and money for the organization as littel to no money is involved when sorting out issues. It has led to happy clients And has helped us be well equipped with emerging Technology The quality of support is top notch **Official Response from Ran Yosef:** > Wow, thank you so much for this glorious review! We're over the moon to hear how Glassix has elevated your customer experience. Keep up the amazing work you're doing, we're sure that your customers appreciate it! Team Glassix 🧡🌟 ### 38. Switching to Glassix was the right decision for our entire org! **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Glassix?** Glassix is a total lifesaver for our team! What really knocks it out of the park is how simple it is to use. Everything is right where you need it, and the AI is like having a smart assistant that suggests the right answers to customer questions. It's like night and day compared to our old system – now, we can handle chats, emails, and social media messages all in one place. Plus, the real-time analytics are super handy for keeping an eye on how we're doing and where we can get better. **What do you dislike about Glassix?** The main thing that threw us for a loop at first was getting everyone on board with the new tools. Some folks on the team were a bit hesitant to dive into all the new features. But once they saw how much easier it made their day, they were all in. **What problems is Glassix solving and how is that benefiting you?** Glassix has been a real catalyst when it comes to making our support workflows more efficient. We've cut down the time it takes to get back to customers big time, which they absolutely love. It's also made our team more coordinated – no more dropped balls or mixed-up messages. We're solving problems faster, which means happy customers and a happier team. And let's talk dollars and cents – we're seeing real savings in time and resources, which is always a win in my book. Bottom line, Glassix has made our support process smoother, quicker, and just plain better. **Official Response from Ran Yosef:** > Hey Denis! Wow, we're super stoked to hear how Glassix is rocking it for your team! It's so great to know you find Glassix easy to use that our AI suite features are hitting the mark for you and your team. Your shoutout about the real-time analytics being a lifesaver is music to our ears. And hearing about the big wins in customer response time, team coordination, and, let's not forget, saving those dollars – well, that's just the cherry on top! Thanks a ton for taking the time to share your journey with Glassix. Keep on keeping on with those happy customers and an even happier team. Team Glassix 🧡🤖 ### 39. Glassix changed how we approach and handle support tickets for good! **Rating:** 5.0/5.0 stars **Reviewed by:** Tornike P. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Glassix?** I'm thoroughly impressed with how Glassix has transformed our support ticket handling process. The standout feature for me is its intelligent ticket routing system, which ensures that each query is directed to the most suitable team member. This has dramatically increased our resolution efficiency. The user interface is intuitive and easy to navigate, making it a breeze for our team to track and manage support tickets. Glassix's integration with multiple communication channels means we can interact with customers wherever they reach out, providing a truly unified support experience. **What do you dislike about Glassix?** It's challenging to find faults in Glassix, but if there's one area for improvement, it would be the customization options for the dashboard. While it's already quite comprehensive, having more flexibility in personalizing the dashboard to suit individual preferences would be a nice addition. **What problems is Glassix solving and how is that benefiting you?** Glassix has revolutionized our approach to customer support. The most significant benefit has been the enhanced organization and prioritization of support tickets. We've seen a noticeable reduction in response times and an increase in customer satisfaction scores. The platform's analytics feature has given us deep insights into common customer issues, enabling us to proactively make adjustments to our services. Another major benefit has been the reduction in manual workload for our team. The automation features of Glassix have allowed us to allocate resources more efficiently, focusing on critical areas of our business. In essence, Glassix has not only improved our support ticket handling but also positively impacted our overall customer service strategy. **Official Response from Ran Yosef:** > Hey there! It's super cool to hear how much Glassix has helped you step up your support ticket game! We're really glad to know that our smart ticket routing is making a big difference for your team. We totally hear you about wanting more customizable options for the dashboard. It's great feedback, and we're definitely looking into making that even better. Although we do provide some extensive options for dashboard customization we're sure there's always a room to add more. It sounds like Glassix has been a big win for your customer support, especially with quicker response times and happier customers. Plus, knowing that it's helping your team focus on the really important stuff and not get bogged down in the day-to-day is exactly what we hope for. Thanks so much for taking the time to share your thoughts. It means a lot to us. Keep up the great work, and we're here if you ever need anything! Team Glassix 🧡 ### 40. Customer communication is just easier using Glassix **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew P. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Glassix?** For me, I just love the omnichannel support feature. Being able to interact with customers across various platforms from a single dashboard is incredibly convenient. Switching channels while talking to the same exact customer without losing context is absolutely seamless using Glassix and I think that this one thing that Glassix can do is just improving my working habits and environment. **What do you dislike about Glassix?** Nothing I can think of. I think that Glassix provides a great, agile, and easy-to-use system that is well-structured and designed for modern support and service teams. **What problems is Glassix solving and how is that benefiting you?** Glassix has simplified our communication process, reducing response times and increasing customer engagement. It's a vital tool for maintaining high customer service standards. I think that one of the standout features Glassix offers is the ability to prioritize and route tickets when the volume is high, I mean, as a user and an admin, you can prioritize communication and route the ticket based on SLA, based on agent availability, or even based on any pre-defined rule you can set up like, if the ticket is from a specific geographical location, or if it contains a specific keyword, and that’s one of the most important and crucial things for a forward-thinking business like ours **Official Response from Ran Yosef:** > Hello, Andrew! Wow, it's fantastic to hear how our omnichannel support features are spicing up your work life! We're all about keeping things seamless and easy, so knowing it's hitting the mark for you is music to our ears. Zero dislikes? That's what we love to hear :)! We're always here to keep your team agile and on top of things. Your savvy use of our ticket prioritization and routing features is absolutely spot on. It's customers like you, using Glassix to its full potential, that keep us motivated. Thanks a ton for your great feedback. If you ever have any ideas or need a hand, just give us a shout. We're here for you! Team Glassix 🧡🤖 ### 41. Glassix is such an awesome system for our customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Aneeq N. | Associate consultant - CRM, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Glassix?** The AI-driven analytics and reporting tools are impressive, especially the real time dashboard and the weekly suggestions and notifications being sent to admins. They provide deep insights into customer behavior and preferences, enabling us to tailor our services more effectively. The use of AI tags enable us to have accurate tagging for our conversations without any effort combined with the auto-suggested replies our agents can respond and resolve more tickets than ever before. **What do you dislike about Glassix?** We’re not so technical so the initial setup was a bit complex and required some time to get accustomed to, especially since we integrated the AI suite which required somewhat of a long learning curve for our team. **What problems is Glassix solving and how is that benefiting you?** By analyzing customer interaction data, history, and channel preference Glassix has helped us identify and address frequent issues more proactively, enhancing overall customer satisfaction. By being able to anticipate and pin point specific pains in our customer journey we have managed to improve some key metric such as increasing customer satisfaction rate by 6% month over month in the previous quarter and being able to improve agent productivity dramatically. **Official Response from Ran Yosef:** > Absolutely delighted that you find Glassix awesome for your customer service, Aneeq! 🙌 The AI-driven analytics and real-time insights are a big win, providing valuable customer behavior insights. We understand the initial setup might have had a learning curve, but we're here to assist you. Kudos on the impressive improvements in customer satisfaction and agent productivity. Keep up the great work! Team Glassix ### 42. Glassix chatbot helped us increase visitor to lead ratio by 35%! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Glassix?** We use the chatbot to convert website visitors into qualified meetings and have already seen an increase of 35% in the past 8 months since deployment. The unified inbox is truly making a big difference for us and how we handle support tickets. The smart routing of conversations and how we set it up by SLA is working brilliantly for us. **What do you dislike about Glassix?** I think that having a better level of support is essential for us. Improved support responses would be highly appreciated! **What problems is Glassix solving and how is that benefiting you?** It helps us stay organized, reply swiftly, and most important it keeps all conversations housed under one roof leaving no room for mistakes or missed tickets. **Official Response from Ran Yosef:** > Wow, a 35% increase in visitor to lead ratio is impressive! We're thrilled that Glassix is playing a pivotal role in boosting your conversions and streamlining your support processes. Your success is our top priority, and we appreciate your feedback on our support services—we're on it! Keep the great results coming! Team Glassix 🧡🤖 ### 43. Glassix AI is a true game changer for customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2024 **What do you like best about Glassix?** Let me tell you this, Glassix AI features are the real deal in customer service. We use the AI chatbot, AI powered suggested replies and AI tagging and it's been absolutely amazing for us on how we can not just interact better with our students but also to obtain and project potential issues that may occur later down the funnel. **What do you dislike about Glassix?** I am pretty happy with Glassix, nothing major worth mentioning. **What problems is Glassix solving and how is that benefiting you?** We are now able to project potential issues and fix them before these occur. also we have a way to unify our communications and communicate with students via various channels and apps. **Official Response from Ran Yosef:** > Thank you so much for leaving your review! We're happy to hear about your experience and how Glassix making your day to day more efficient and collaborative! Being able to project potential pitfalls when it comes to your customer service is paramount to the success of any org nowadays, we're happy to hear how Glassix is making it possible for you guys! Team Glassix ### 44. Glassix help our clients find what they need faster than ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Glassix?** We use Glassix to resolove support tickets and help our clients to find answers to their common quesitons using the AI chatbot. The inbox is a life saver for our support team as it aligns all conversations into one place ensuring maximum efficiency. **What do you dislike about Glassix?** Not much to dislike, we're pretty happy using Glassix for a long time now. **What problems is Glassix solving and how is that benefiting you?** We save time, our teams are way more productive, our customers are happier, and the quality of service is exceptional according to many of our business peers and customers. ### 45. Glassix makes my work so rewarding! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2024 **What do you like best about Glassix?** I really like to use Glassix for handling customer service tickets. It helps me stay organized and also to provide excellent service to our clients. The routing is working perfectly for us and using the chatbot makes it easy to stay available to our customers via WhatsApp. In our industry it is important to serve guests via various channels and using Glassix this is exactly what we do! **What do you dislike about Glassix?** I think that they can improve their documentation. For example when I was looking at troubleshooting a specific scenario like how I can change my auto-suggested AI replies to different type of replies there was no information about it so I needed to reach out to their supprot team and ask. **What problems is Glassix solving and how is that benefiting you?** It gives me the freedom to quickly respond to our guests through various channels including whatsApp, chat, and SMS. It also helps me to see the incing tickets in a very convinient view and the best part is that we use a chatbot that manage to address most questions without our help. **Official Response from Ran Yosef:** > Wow, thanks so much for this amazing review! We're thrilled to hear that Glassix makes your day more rewarding and productive. It's great to know that consolidating your channels into our AI driven inbox helps you stay organized and respond faster to customer requests, and we totally hear you on the troubleshooting guides and are making a continuous effort to improve our guides library. Keep up the amazing work your'e doing and thanks for choosing Glassix to be your partner in delighting your customer! Team Glassix 🧡🤖 ### 46. Enjoyed Galssix! **Rating:** 5.0/5.0 stars **Reviewed by:** Francis K. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Glassix?** Glassix is like a super impressive software that totally changes how we talk to our customers and use AI. It's like this awesome inbox where you can handle all your customer interactions in one place. No more switching between different tools and getting confused. **What do you dislike about Glassix?** No major cons so far. With Glassix, you can chat with your customers on messaging apps, send texts, emails, do live chat on your website, and even talk on social media. It has all the cool features and is really big help for us. **What problems is Glassix solving and how is that benefiting you?** It can also do stuff automatically so you don't have to waste time on repetitive tasks. **Official Response from Ran Yosef:** > Francis, thank you so much for taking the time to review Glassix. And what a wonderful review it is! We're really happy you enjoy and appreciate the Glassix automation capabilities and automated workflows - we're all about helping you reclaim precious time and be more productive! Please do not hesitate to reach out to us if you have any questions, we're just a message away! Team Glassix 🧡🌟 ### 47. Glassix is the best chatbot and unified comms platform I ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2024 **What do you like best about Glassix?** I love writing this Glassix review simply since we switched from different vendors which was a complete nightmare to work with. Now, with Glassix we have (almost) everything we need to provide excellent service and support our students. **What do you dislike about Glassix?** Cannot say I dislike anything about using Glassix. So far so good - No complaints. **What problems is Glassix solving and how is that benefiting you?** the AI chatbot, the inbox, and most importantly the automation all are solving issues like improving response time, increasing conversions, increasing ticket resolution rates, and much more. The fact that we can be available to our students 24/7 through various channels is tremendously important in today's landscape. **Official Response from Ran Yosef:** > Wow, reading this review really made our day! Thank you so much! Absolutely love hearing about your inbox and chatbot experience - Our product team is over the moon :) Keep up the amazing work that you're doing! Team Glassix 🧡🙏 ### 48. Glassix AI Chatbot Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Glassix?** We are witnessing a tremendous drop in customer wait times on all channels every since we deployed the AI chatbot. It helps our users to get answers to their most common questions and also knows how to route conversations in case there's a need to do that. **What do you dislike about Glassix?** I like everything about this system, very convenient and effective. **What problems is Glassix solving and how is that benefiting you?** It automates many things on the backend, it helps us provide amazing support, and it helps our clients and users to find what they look for in seconds. ### 49. Glassix is an amazing tool for customer support and lead generation! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2024 **What do you like best about Glassix?** I love the AI chatbot that helps us generate qualified leads from our website and through WhatsApp and Apple messages for business. I also love using the inbox which makes everything much easier when it comes to organizing and mange support ticketing! **What do you dislike about Glassix?** Cannot think of anything worth mentioning. I'd mention that their support is truly helpful and always response fast to any question I might have. **What problems is Glassix solving and how is that benefiting you?** Time, time ,time. It gives you so much time back, the AI chatbot, the automation workflows, the constant increase in lead gen, can't ask for more bang for our bucks! **Official Response from Ran Yosef:** > Generating qualified leads is our bread and butter! So happy to hear that your manage to create better pipeline for your Sales team! Cheers to more leads and revenue! Team Glassix ### 50. Glassix inbox and smart routing rules review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2024 **What do you like best about Glassix?** Ever since we implemented Glassix within our org our entire student experience, admission, and support tremendously improved. We now have a system in place that can take care of most of our students needs, FAQs and reoute conversations to the most appropriate personnel. **What do you dislike about Glassix?** Nothing I can think of. Their support is truly amazing and we rarely bump into any issues. **What problems is Glassix solving and how is that benefiting you?** It saves us time, it creates the perfect student journey, it helps provide automated support, and most important it keeps all of our conversations from support to sales in one organized place. **Official Response from Ran Yosef:** > Thanks so much for taking the time to write this feedback! We really appreciate you and thanks for mentioning how our customer support are always there for you and your team. Team Glassix 🧡🤖 - [View Glassix pricing details and edition comparison](https://www.g2.com/products/glassix/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+20%3A41%3A01+-0500&secure%5Bsession_id%5D=7fb373e7-ed57-4d1b-843f-65ab8e42efa2&secure%5Btoken%5D=d9467169b5cf122d6247ff16a49860365942db9656f2d3ab783f8a4abe2dd977&format=llm_user) ## Glassix Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Glassix Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,410 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,592 reviews)