What problems is Ecotrak solving and how is that benefiting you?
It's helping to directly connect my locations with vendors, using the system as a communication tool to ensure they are getting the service they need. While the communication is a great benefit it also allows us visibility into those contractors and how they are performing for us. We can run reports to see how their response times are and their success rate for first-time fixes.
Next, it's different than other software because it tracks at an asset level, allowing us to capture warranties from multiple levels to ensure we are not overcharged. Tracking the manufacture, component and vendor level warranties.
Lastly, it helps from the store level to the C-suite track budgetary spending. We can easily figure out which assets are helping the overall effort and which ones are a burden on the portfolio. By tracking individual components we develop an understanding of part failures we can then take back to the manufacturer for solving larger issues and getting warranty support. It also tracks spending on the asset and provides feedback on useful life and when to replace vs. repair.
All in all, Ecotrak brings visibility, warranty capture and cost savings across the facilities and physical assets. Review collected by and hosted on G2.com.
