Having used the platform for driver log management, this reviewer finds the layout simple and the features easy to navigate. They have not encountered any issues or limitations during their usage.
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The simplicity of the website and good tech support. Review collected by and hosted on G2.com.
Not nearly as good as other options for your company. Review collected by and hosted on G2.com.
When we were a customer of BigRoad, I found that the platform was easy to learn and navigate through. They also offered competitive pricing packages. Review collected by and hosted on G2.com.
Prior to the ELD Mandate, we ended up pulling all BigRoad ELD units from our trucks and furnished our trucks with the Motive ELD units. The main reason for this move was due to the fact the BigRoad system was not able to properly recognize the Canadian rule cycles, and in turn that created false violations on the drivers logs. Review collected by and hosted on G2.com.
The platform was fairly easy to learn and see the trending data Review collected by and hosted on G2.com.
The customer service was awful. When trying to set up to eld mode I had to contact their help desk for every unit as switching to ELD mode was not as simple as they said. And their customer service phone line stopped being answered at 2 pm my time... Drivers had no way of contacting a real person when they needed it Review collected by and hosted on G2.com.
The reports were good at least. App was okay to work around. Review collected by and hosted on G2.com.
ABSOLUTE HORRIBLE Customer Service. I tried getting help on multiple issues for over a year and a half. I would randomly get a response with no follow ups to my questions I had. Review collected by and hosted on G2.com.
There isn't much that shows that big road is great. If we could get the app to work then i would say the app is set up nice Review collected by and hosted on G2.com.
They never get back to you when you need them. They have this customer "success" but never truly help you. I have not had a single issue resolved since we started with them. Not impressed. Stay away. Review collected by and hosted on G2.com.
You can edit drive time to personal conveyance if the driver does it wrong, We use a few different systems of ELD's, on of them, if a driver forgets to hit save after putting himself in personal conveyance, he can not go back and fix his log, he can only put a note on his log, he then has to manually calculate his hours. This has caused problems during restarts and the 70 hour rule. Review collected by and hosted on G2.com.
Technical support, when there is an issue with the program, we are always the only ones that are experiencing the issue. We get a ticket number but never a resolution. You can only have one company registered in your log in. If you manage more than one DOT number you have to have different accounts. Review collected by and hosted on G2.com.
I love that you do not have to go through paper logs anymore. You can find everything you need on BigRoad. I love that you can track your drivers to see how they are doing. I like that you can make sure the drivers aren't fudging on their logs. Drivers have to completely follow the rules. Review collected by and hosted on G2.com.
The thing I dislike the most about BigRoad is that I can't pull a full report for my IFTA. Review collected by and hosted on G2.com.
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