365 Total Backup (formerly Altaro Office 365 Backup for MSPs) Reviews & Product Details

365 Total Backup (formerly Altaro Office 365 Backup for MSPs) is a monthly subscription program enabling Managed Service Providers, IT resellers and IT consultants to provide backup and recovery services for Microsoft/Office 365 mailboxes, Teams, files stored within OneDrive and SharePoint, and Windows-based endpoints. MSPs can easily take backups and manage them through a convenient, multi-tenant, cloud-based console. M365 backups are automatically saved to a secure data center. No contracts or upfront costs apply: MSPs simply pay per user, per month. One monthly fee includes backup, unlimited M365 backups storage, management console and 24/7 support. MSPs can set their own price and earn recurring revenue. (See also: 11 Critical Reasons Why You Need Backup for Office 365 at https://www.altaro.com/office-365-backup/why-backup.php)

Seller

Hornetsecurity

Discussions

365 Total Backup (formerly Altaro Office 365 Backup for MSPs) Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Angelica Micallef Trigona (Director of Corporate Communications)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

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Jamie M.

Lead Engineer

Small-Business (50 or fewer emp.)

Originally submitted 11/17/2021

"Amazing product"

5/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

audit log it gives a a definitive log of who has restored/accessed that customer Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

there is nothing that i dislike about this product Review collected by and hosted on G2.com.

Recommendations to others considering 365 Total Backup (formerly Altaro Office 365 Backup for MSPs):

buy the product now Review collected by and hosted on G2.com.

What problems is 365 Total Backup (formerly Altaro Office 365 Backup for MSPs) solving and how is that benefiting you?

the benefits we have is everything is controlled from one portal we can manage all our office 365 backups from one portal and I can assign access where needed the audit logs really are a god send. Review collected by and hosted on G2.com.

Daniele T.

Titolare dell'azienda

Mid-Market (51-1000 emp.)

Originally submitted 11/18/2021

"Simple and fast"

4/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

Simple use, fast backup and a good masp console Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

only cloud storage are Azure, Amazon S3 and Wasabi. backups cannot be sent to private, s3 compatible storage Review collected by and hosted on G2.com.

CC D.

Owner

Small-Business (50 or fewer emp.)

11/17/2021

"Great Product, Easy to Use and as Advertised"

5/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

Very simple to setup and through our testing very reliable and performs well. Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

The web UI could use a little bit of work, but support and overall functionality has exceeded expectations. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

Originally submitted 11/17/2021

"Easy to use interface, and works great! Easy restore as well!"

5/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

Simple interface to navigate, and easy to setup and manage. Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

Billing invoices would be easier separated by tenant to bill our customers. There is no way to keep backup if you remove the user. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

12/6/2021

"Hazzle free setup and operation"

4.5/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

No storage limit, good price, easy to handle Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

hmmm, maybe shared mailboxes could be cheaper, as they don't have the full feature set Review collected by and hosted on G2.com.

Verified User in Printing

Small-Business (50 or fewer emp.)

12/6/2021

"Good Product"

4/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

Very user friendly product for my experience Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

Doesn't backup mailbox without Office365 license Review collected by and hosted on G2.com.

Jamie L.

Small-Business (50 or fewer emp.)

10/1/2020

"Excellent, Easy to use Product"

5/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

Altaro's Simple and easy to navigate GUI really speeds up the process of checking for errors (if any.) Additionally, each section of the GUI is responsive. Hover over or Click a piece of data and you can find more information on it. If, you're still unsure about something on the system its super easy to contact support as the team are only one click away. Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

It is a shame that we are unable to specify when we would like Office 365 back-ups to take place. I have noticed on occasions some back-up had been taken at 0100hrs when no changes had occurred to the inbox/data. Review collected by and hosted on G2.com.

Recommendations to others considering 365 Total Backup (formerly Altaro Office 365 Backup for MSPs):

If you're looking at Altaro as a solution, I can say with confidence that if you don't choose it then you are making a grave mistake. The platform is very reliable and the anywhere access GUI makes restoring and producing reports very easy. Review collected by and hosted on G2.com.

What problems is 365 Total Backup (formerly Altaro Office 365 Backup for MSPs) solving and how is that benefiting you?

Having recently changed providers from Datto, I have noticed a huge decrease in management time. Adding new customers and mailboxes can be achieved very quickly and the system is very reliable. Review collected by and hosted on G2.com.

Ed K.

Director

Small-Business (50 or fewer emp.)

9/16/2020

"Another great product from Altaro"

5/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

I have been using Altaro products with my clients for a few years now and they are always simple to use and reliable at a cost effective price.

I have been investigating backup solutions for Microsoft 365 for a while now but recently started using their Office 365 Backup for MSPs.

Yes again its a cost effective product that solves all my Office 365 backup requirements. My clients love it and it has already proved its worth when recovering a clients mailbox.

I encourage all my SME clients to move to OneDrive/Sharepoint and this product is another box ticked when handling their objections. Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

I haven't found any dislikes really apart from maybe the initial minimum licence count, but to be honest this is not a problem and I very quickly sold the product to many of my clients. Review collected by and hosted on G2.com.

Recommendations to others considering 365 Total Backup (formerly Altaro Office 365 Backup for MSPs):

Give it a trial and you will see how easy it is to use Review collected by and hosted on G2.com.

What problems is 365 Total Backup (formerly Altaro Office 365 Backup for MSPs) solving and how is that benefiting you?

I have solved the question clients have about putting all their data in OneDrive/Sharepoint. It enabled me to offer a robust backup solution that requires very little effort on my part Review collected by and hosted on G2.com.

Response from Angelica Micallef Trigona of 365 Total Backup (formerly...

edit

Thank you for your review. We really appreciate your input.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/2/2020

"Straight forward and comprehensive 365 backup solution"

5/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

The user interface is simple to navigate, straightforward to use, and easy to set up a new customer and connect to their 365 tenant. The automation during setup and the ongoing backup process removes a huge amount of admin time. Backup frequency is excellent. For the odd time when errors are experienced, which so far have just been for the odd customer with a huge amount of data in a single SharePoint site, the support team is quick to assist and respond and actively work on issues until they are resolved. All of the best parts of their VM backup product but in the cloud and I haven't been able to fault it yet, and for a very reasonable price. Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

I would like some option to retain data in the cloud where a licensed user has left the company and the customer would like the ability to restore from that user if needed, preferably for a set period of time at a reduced price to the normal monthly fee. There is the option to download the user's data so it can be stored on-premise, but as less and less is held on-premise it would be a useful feature. Review collected by and hosted on G2.com.

Alexander W.

Mid-Market (51-1000 emp.)

10/1/2020

"top product"

5/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

the simple handling via the portal; quick setup of the backup; an unproblematic software that we like to use for our customers Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

I can't say anything negative at the moment Review collected by and hosted on G2.com.