365 Total Backup (formerly Altaro Office 365 Backup for MSPs) Reviews & Product Details

The scheduling process offered by 365 Total Backup platform is simplistic & consistent since managing our backups for multiple clients can be done in its centralized management console.

We can customize the retention policy so that our compliance & recovery process aligns suitably with our clients who wants granularity in keeping multiple versions of the files.

Its automated scheduling features makes sure that the backup data remains consistent, preventing loss of data & also doesn't require any manual intervention to follow-up with backup progress. Review collected by and hosted on G2.com.

We faced a few challenges with data retention policies while trying to implement one of our client backup requirements.

It would be great if we can opt for maximum versioning demands so that it aligns perfectly with the request made by our clients for their data retention preferences.

By providing flexibility in this limitation, I feel 365 Total Backup platform would be more amicable with enterprise with diverse client demands. Review collected by and hosted on G2.com.

First, and most important, is the performance- all test and live restores are quick and complete. Second, the dashboard is well laid out and easy to navigate, no problems understanding and working the system. Third, new accounts are automatically added, which is great for an organization that adds Teams almost every day. I enjoy feeling confident that my M365 data is backed up and available outside of Microsoft. I think it is extremely important for any M365 organization to have a third-party backup solution in place and tested. Review collected by and hosted on G2.com.

I do not really have any downsides. Of course selling a service on top of M365 generates the inevitable question about why we are paying for M365 and need additional services with a monthly cost on top. Hornet Security is affordable and once the use case and importance of the data the organization stores in M365 are presented the platform is seen as a good investment. Review collected by and hosted on G2.com.

Easy way to onboard a new customer. Solution ready out of box experience. Swift and helpful chat support make troubles disappear in minutes, one of the most vital points. A new licensing plan was a bit tricky initially but has turned out to be more cost-saving. Yet some end customers don't want to back up all company data (they have more O365 licenses than they want mailboxes to be backed up). Altaro's offer is unsuitable for them unless they are on old plans. Review collected by and hosted on G2.com.

I'm not able to decide on what time backups take place. Full mailbox recovery to the *.pst file is sometimes troublesome because big mailbox files are divided into a few smaller ones. Merging them back into one is time-consuming. It's a pity you can not change the invoicing date, only the payment option. If you started your MSP account and services in the middle of the month, they would charge you on the anniversary date, which can't be changed. So you are charged for last month's utilization, but the invoice is issued not at the end of the month but on the anniversary date, which isn't evident to the accountant. Review collected by and hosted on G2.com.

The ability to pick specific users for backup is key - We back up the senior managers only - thus keeping the overall price manageable. This makes the most sense for budgeting purposes. Review collected by and hosted on G2.com.

We do get a lot of warning messages about OneDrive file backup issues, however it seems that despite warnings that files could not be backed up - they are... perhaps HornetSecurity needs to re-word the warnings to be more clear on this subject. Review collected by and hosted on G2.com.

The ease and flexibility when restoring emails that were deleted. Review collected by and hosted on G2.com.

No real dislikes or issues about the product. Review collected by and hosted on G2.com.

I love the fact that it has an excellent GUI. Easy to navigate and find what you are attempting to restore. I love that it's reliable and flexible. I looked at couple of other options but they were attempting to sell me more than I needed. Review collected by and hosted on G2.com.

There isn't anything that I dislike about it. I've had no bad experiences with them yet! It is really easy to setup and they have a good support staff to help you out. Review collected by and hosted on G2.com.

Onboarding a new client is a breeze. The steps are laid out clearly and the whole process takes less than 5 minutes.

Once signed up, the status of the client's backup is also clear to see.

Recovery is also straightforward - I have used both the OneDrive and email recovery processes and the steps for both are again clearly set out. Review collected by and hosted on G2.com.

I would like to add value to the package by sending my client a daily email confirmation that their backup has been completed successfully, or automatically alerting them to any issues.

I have searched for this feature and have not found it so far, but that is not to say it isn't available somewhere! Review collected by and hosted on G2.com.

The layout of the console is easy to navigate around and intuitive to learn quickly. I don't use the console every day, so an easy to use interface makes refreshing my memory simple. Review collected by and hosted on G2.com.

From the main login page to getting to the actual backup dashboard seems unnecessarily long. It would be good if the dashboard was presented immediately, as I haven't subscribed to any other services. Review collected by and hosted on G2.com.

For us as an MSP, backups are key to keeping client data safe. If it's a Virtual Machine or Office 365 subscription Altaro provide a solution to meet your needs. Ease of use with a clear CMC glass pane view, easy installation and management make this product great. Review collected by and hosted on G2.com.

Not a lot to be honest, everytime I've had issues support has been there for a quick fix or an ongoing discussion with dev and management to make the problem go away. Review collected by and hosted on G2.com.

Have been using it for a couple of years, works excellently, backing up mailboxes, SharePoint and one drive. I did some test restores and liked the email preview option before restoring. Review collected by and hosted on G2.com.

Nothing so far, working as expected with no issues. Review collected by and hosted on G2.com.