365 Total Backup (formerly Altaro Office 365 Backup for MSPs) Reviews & Product Details

365 Total Backup (formerly Altaro Office 365 Backup for MSPs) is a monthly subscription program enabling Managed Service Providers, IT resellers and IT consultants to provide backup and recovery services for Microsoft/Office 365 mailboxes, Teams, files stored within OneDrive and SharePoint, and Windows-based endpoints. MSPs can easily take backups and manage them through a convenient, multi-tenant, cloud-based console. M365 backups are automatically saved to a secure data center. No contracts or upfront costs apply: MSPs simply pay per user, per month. One monthly fee includes backup, unlimited M365 backups storage, management console and 24/7 support. MSPs can set their own price and earn recurring revenue. (See also: 11 Critical Reasons Why You Need Backup for Office 365 at https://www.altaro.com/office-365-backup/why-backup.php)

Seller

Hornetsecurity

Discussions

365 Total Backup (formerly Altaro Office 365 Backup for MSPs) Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Angelica Micallef Trigona (Director of Corporate Communications)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

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Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/1/2022

"Simple intuitive and functional environment"

4.5/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

Simple recovery of lost emails of Office 365 users Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

Previously, the backup of some mailboxes failed (I don't know why), but after deleting and resetting the backups, everything was fine. Review collected by and hosted on G2.com.

Scott M.

Managing Director

Small-Business (50 or fewer emp.)

12/6/2021

"Replaced MSP360 Office Backup with Altaro as it has simple monthly billing"

5/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

We like the ease in which you can add extra value to your MS365 license MSP customers and only pay monthly for the licenses you consume without an annual commitment. Easily add extra recurring revenue and additional security for your customers. Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

Licensing model has changed a lot since launch but seems to have settled down now. Review collected by and hosted on G2.com.

Recommendations to others considering 365 Total Backup (formerly Altaro Office 365 Backup for MSPs):

There are suddenly lots of similar products out there for backing up MS365, but I have tried a few, and this ticks all the boxes and has the best support, which is the really important part! Review collected by and hosted on G2.com.

What problems is 365 Total Backup (formerly Altaro Office 365 Backup for MSPs) solving and how is that benefiting you?

Easier to manage billing. As an MSP, we're more comfortable billing month to month based on license consumption rather than annual licenses Review collected by and hosted on G2.com.

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

9/1/2022

"Simple and Great Solution"

5/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

Easy Rollout for M365 Tenants and new Mailboxes. The Backup saves the complete M365 Tenant including Teams. Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

Actually, I have nothing that I hate. Because the support is very fast and I had no problems. Review collected by and hosted on G2.com.

Hassan B.

Director

Small-Business (50 or fewer emp.)

11/23/2021

"Reliable, comprehensive, and simple backup solution for Microsoft365 data"

4.5/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

A simple process for adding customers and their 365 tenancies, The portal is very intuitive and easy to use Speed and performance is slick when navigating the console Backups/Restores are quick/easy No storage or retention quotas on data Relatively cost-effective Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

The licensing policy can take a while to get to grips with and understand Not so simple to export granular licensing reports for different customers, so some improvements in this area would be welcome. Currently relying on Altaro accounts to email monthly, license cost breakdown Review collected by and hosted on G2.com.

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

8/23/2022

"Easy Installation and good backup working"

5/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

Easy installation, connect to M365. Good Overview about backups and errors. You can separate what data you wanna backup which not. Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

We actually don´t have any point, that we dislike. Review collected by and hosted on G2.com.

Nick D.

Technology Sales Director

Small-Business (50 or fewer emp.)

11/17/2021

"Simple to use, quick to deploy, ideal for MSPs"

5/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

The ease of setup, the fixed cost, the single pane of glass visibility, plus the recent addition of Teams chat in the backups. We chose this over Axcien, Barracuda, MSP360 and Veeam for these reasons. Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

It did take a little while to get our initial onboarding done. This was due to us having a trial some months prior. Other than that, it was a very easy process. Review collected by and hosted on G2.com.

Louis M.

Director

Small-Business (50 or fewer emp.)

12/6/2021

"Excellent Cloud Backup Software"

5/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

It offers a hassle-free backup experience allowing you to not worry about client backups anymore. We use reporting as part of our daily checks to quickly make sure all clients backups were done. Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

There isn't something I don't like about this software. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

Originally submitted 3/1/2022

"Office365"

4/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

The backup is very straightforward; both the software and storage are in one package. Compared with other solutions, you need to manage the backup and the backup storage either in the cloud target or on-premise target. Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

The management, compared with other MSRP solutions, can assign a customer dashboard so the customer can log in and manage their tenant subscription. The price is not competitive, and it's hard to propose to the customer. Review collected by and hosted on G2.com.

Geff M.

President

Small-Business (50 or fewer emp.)

Originally submitted 1/28/2020

"Easiest office 365 backup solution out there"

5/5

What do you like best about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

No admin time needed. Do the initial setup, and when you add new mailboxes, this solution finds new mailboxes and auto backs them up. Review collected by and hosted on G2.com.

What do you dislike about 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)?

Nothing, the interface is super user friendly and it works well. Review collected by and hosted on G2.com.

Recommendations to others considering 365 Total Backup (formerly Altaro Office 365 Backup for MSPs):

I have used other office 365 backups solutions, and this solution requires the least amount of effort and it works. Review collected by and hosted on G2.com.

What problems is 365 Total Backup (formerly Altaro Office 365 Backup for MSPs) solving and how is that benefiting you?

Office 365 mailboxes are protected from accidental deletion Review collected by and hosted on G2.com.