Best Practical Solutions, LLC is a software company that specializes in developing and supporting Request Tracker (RT), an enterprise-grade issue tracking system designed to manage customer support, helpdesk functions, and project management tasks effectively. RT is highly valued for its flexibility and adaptability, catering to the needs of organizations across various industries, including education, government, and commercial sectors.Founded by Jesse Vincent in 2001, Best Practical aims to enhance workflow processes and improve productivity through its robust software solutions. Their flagship product, Request Tracker, is open-source, allowing for customization and integration with existing systems to meet specific organizational requirements. The company also offers professional services including training, support, customization, and hosting, enabling organizations to optimize the use of their software to fit their unique needs.