Discussions Complaint Management Software

My company signed up with Freshdesk on what Freshdesk "promised" to offer and advertised to offer. However, once you sign-up, what you get is very different than what is advertised. Freshdesk advertised Bring Your Own Carrier (BYOC) which would allow you to keep your current phone provider and... Lire la suite

Si nous avons déjà du contenu sur une page FAQ de notre site web, mais dans une langue différente, quelle serait la meilleure façon de l'intégrer dans Zendesk Guide (centre d'aide) ? Existe-t-il une alternative vraiment efficace à la traduction et à l'ajout de chaque article, un par un ?

Parfois, nous sommes absents du bureau et nous avons besoin d'un système automatisé pour répondre en notre nom, nous avons besoin de l'option de réponse automatique pour de tels cas.

i.e. when getting an "internal errors - SASO has been contacted" page.

When you your organization first started using it and there after?

fgsd ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

Not any.

We get spam chats and then the user rates the chat bad. It would be nice to delete these types of ratings as they skew our numbers and they are not a valid "bad" rating.

Depuis combien de temps êtes-vous dans l'industrie ? J'aimerais savoir.

Serian el complemento perfecto para una sola plataforma, tener que contratar dos servicios aparte, y ademas sunshine para poder utilizar la parte de mensajeria, hace que su flujo de trabajo capte menos empresas.

Currently it is only possible to get chat sounds, but was wondering if there is the ability to get sounds/notifications for emails and web form submissions.

If the messages come in and the agent doesn't have chat access they can't translate the ticket.

on the agent workspace, email chains keep being pulled into the conversation flow. this is where the customer responds back with the entire email chain as their email. this makes it extremely hard to find the latest reply when it is somewhere half way up the ticket

Which are the best practices when creating or customizing the triggers?

I received an error message when attempting to upload the screenshot of me signed in. Let me know if you would like me to provide it another way.

I am used to writing emojis and emoticons with the keyboard, it saves a lot of time. But when I talk to a customer over the chat, I have to go and use the emoji menu, instead of the regular format starting with ":", are they going to be implemented for a faster use?

When will you allow us to track metrics for "messaging" such as missed chats?

Nothing to describe.

Est-il possible que les informations de soumission de formulaire de contact (soumis par les clients/utilisateurs finaux) soient directement mises à jour dans le profil Zendesk de l'utilisateur final ? Par exemple, si une soumission de formulaire de contact arrive et que l'utilisateur final... Lire la suite

How can you help me?

Have you or your company discovered ways to learn about your public's questions that might still be unanswered? I want to not just answer questions using Zendesk but also to anticipate future or undiscovered confusion.

I didn't find a way to add the Instagram channel directly, but I saw that some providers offer that service.

We want to share our access to a client that does not need to see our other clients.

How many employess are you?

How many employees are there in Zendesk worldwide and how many in the EU

How new is this system?

I have used ZD for a couple years but I feel like I don't know all of the ways that I could be taking advantage of ZD. I would like to learn more about the reports, the administration tools, and all the ways that I can really use ZD as a power user.

My time is valuable and offering a $25 incentive to review but then wasting an hour of my time is incredibly disrespectful.

I would like to have a duplicate account to separate teams

Je pense qu'une intégration de chat en direct serait excellente pour la plupart des entreprises car elle permet de résoudre le problème plus rapidement, sans compter que la plupart des gens n'ont pas le temps d'envoyer un e-mail ou d'appeler l'entreprise.

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Lire la suite

J'aimerais entendre parler de quelques applications secondaires vraiment bonnes qui sont très utiles pour d'autres organisations et que nous pourrions envisager d'acheter si elles sont d'une grande aide. Je me suis toujours demandé ce que les autres utilisent pour rendre leur vie plus facile.

Hopefully Youtube and Instagram is available in Zendesk And, hopefully when we response comments in FB, our response is threaded under user comments.