Services de conseil pour HelpDesk

Text is an AI technology company that develops customer communication software and support software for businesses. For the past 20+ years, the company has been providing tools that help organizations communicate with customers, manage conversations, and automate support across digital channels such as websites, messaging platforms, and email. Text offers a suite of software products delivered through a software-as-a-service (SaaS) model: * Text – an AI-powered customer communication platform that enables businesses to manage customer conversations, support tickets, automation, and multichannel interactions in a unified workspace combining human agents and automated assistants. * LiveChat – a live chat platform that allows businesses to communicate with website visitors in real time. It includes features such as chat routing, analytics, integrations with CRM and e-commerce platforms, and tools supporting customer service and sales. * ChatBot – a platform for building and managing conversational AI chatbots that automate customer interactions, including support requests, lead generation, and answering frequently asked questions. * HelpDesk – a ticketing system that helps teams manage and organize customer support requests from email and other communication channels. * KnowledgeBase – a knowledge management platform that allows companies to create help centers and self-service support resources for customers and internal teams. * OpenWidget – a website widget that integrates multiple web tools and communication channels such as live chat, chatbots, messaging apps, and contact forms into a single interface for website visitors. Text products have been used by over 40,000 businesses and organisations worldwide. Free trial is available at: https://www.text.com

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