OTRS Group is a service provider of service management solutions, specializing in IT service management, customer service, and corporate security divisions. With its flagship product, OTRS, the company offers a customizable and scalable service management software that enables organizations to streamline processes, improve communication, and enhance efficiency. The platform supports ITIL-compliant processes and provides features such as ticketing systems, automated workflows, and reporting tools. OTRS Group serves a diverse range of industries worldwide, catering to businesses of varying sizes.