Call Criteria is a company that specializes in call center quality assurance and performance management solutions. They provide comprehensive services to monitor, evaluate, and improve call center agents' performance by analyzing interactions for compliance, customer service standards, and sales effectiveness. Call Criteria uses a combination of advanced technology and human analysts to deliver detailed insights and actionable feedback, helping organizations enhance customer experience, boost agent productivity, and ensure adherence to company standards and regulatory requirements. This approach enables companies to make data-driven decisions for their call center operations.