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Birdeye

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3,901 reviews
  • 1 profiles
  • 22 categories
Average star rating
4.7
#1 in 31 categories
Grid® leader
Serving customers since
2012
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Birdeye

3,907 reviews

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.

Profile Name

Star Rating

3378
454
46
8
21

Birdeye Reviews

Review Filters
Profile Name
Star Rating
3378
454
46
8
21
Tim O.
TO
Tim O.
03/23/2026
Validated Reviewer
Verified Current User
Review source: Organic

Extremely Easy to Use—Birdeye Automations Do the Rest

It’s extremely easy to use. All I have to do is set up the automations, and Birdeye takes care of the rest.
IL
Ian L.
03/23/2026
Validated Reviewer
Verified Current User
Review source: Organic

Excellent Onboarding—Up and Running in a Week

The onboarding process was excellent. I was up and running in a week.
MF
Melissa F.
03/23/2026
Validated Reviewer
Verified Current User
Review source: G2 invite

Engage your customers and simplify your reviews with Birdeye.

I really appreciate the automated responses and the AI-driven review summaries. They save me and my team time and help keep our messaging consistent. It’s also very convenient to be able to monitor and respond to both reviews and surveys from a single dashboard. The analytics Birdeye offers are especially valuable for my hospital, providing clear insight into customer sentiment and highlighting areas where we can improve our services and operations. Since we started using Birdeye, we’ve also been receiving thorough, detailed client reviews on a consistent daily basis, which has been very helpful.

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HQ Location:
Palo Alto, CA

Social

@BirdEye_

What is Birdeye?

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.

Details

Year Founded
2012