Mavericx is a Salesforce consulting firm dedicated to delivering innovative and exceptional customer experiences through cutting-edge cloud solutions. Established in 2020 by seasoned Salesforce experts—including Salesforce MVPs, Platform Champions, and Trailblazer Community Leaders—Mavericx specializes in helping businesses understand customer behaviors, enhance multi-platform interactions, and implement personalized, one-to-one customer journeys. Key Features and Functionality: - Comprehensive Salesforce Expertise: Mavericx possesses extensive experience and certifications across the entire Salesforce portfolio, ensuring a deep understanding of various Salesforce products and services. - Data Cloud & Marketing Cloud Services: The company offers services such as activation of Email, Mobile, Social, and Web Studios; campaign management; customer journey implementation; personalization; Einstein for Marketing; scoring; data science; predictive recommendations; Audience Studio; and Data Studio. - Service Cloud Solutions: Mavericx provides omnichannel integration—including Email, Web, Phone, Live Chat, WhatsApp, and Social platforms—as well as Service Cloud Voice and CTI, digital engagement, social engagement, field service, Einstein for Service, knowledge base development, self-service options, and chatbot implementation. Primary Value and Solutions Provided: Mavericx empowers companies to gain deep insights into customer habits and patterns, enhancing experiences across all platforms. By delivering personalized, one-to-one customer journeys and implementing the appropriate tools for effective customer experience management, Mavericx ensures businesses can meet and exceed customer expectations. As a Salesforce consulting partner, the firm offers comprehensive cross-cloud capabilities, including Sales Cloud & CPQ, Service Cloud & Field Service Lightning, Data Cloud, Marketing Cloud & Pardot, Commerce Cloud, Experience Cloud & CMS, Analytics Cloud & TableauCRM, App Cloud & Platform, and Einstein & AI, along with omnichannel strategy and implementation. By leveraging Salesforce and complementary cloud technologies, Mavericx delivers tailored solutions that drive customer satisfaction and business growth.