# What are the best tools for measuring digital service performance?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’m searching for <a class="a a--md" elv="true" href="https://www.g2.com/categories/digital-customer-service-platforms">digital customer service platforms</a> that measure digital service performance accurately and integrate seamlessly with our support stack—so SLAs, CSAT/NPS, agent productivity, and channel health roll up in one place. </p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-desk/reviews">Zoho Desk</a> – Strong dashboards for SLAs, ticket trends, and multi-channel analytics; good for tracking response/resolution outcomes. </li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/hubspot-service-hub/reviews">HubSpot Service Hub</a> – Service analytics tied to CRM (CSAT/NPS, response times, volume) with customizable reports. </li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zendesk-support-suite/reviews">Zendesk Support Suite</a> – Mature reporting (Explore) across email/chat/voice/social plus live dashboards for trend spotting. </li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/salesforce-service-cloud/reviews">Salesforce Service Cloud</a> – Enterprise reporting, dashboards, and SLA/routing analytics deeply connected to CRM objects. </li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’d love to hear why you chose your platform, how well analytics connect to day-to-day operations, and any lessons learned.</p>

##### Post Metadata
- Posted at: 9 months ago
- Author title: Content Marketing Specialist
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;I was also looking at these free tools listed on G2, have you used any of these? https://www.g2.com/categories/digital-customer-service-platforms/free&lt;/p&gt;

##### Comment Metadata
- Posted at: 9 months ago
- Author title: Content Marketing Specialist





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