# Best tools for multi-channel e-commerce personalization?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hey everyone,</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"> I’ve been helping a few e-commerce teams evaluate tools that enable <strong>personalization across multiple channels</strong> (site, email, mobile, SMS, ads) — because online stores today aren’t just about one touchpoint anymore. I dug into the latest G2 grid data for personalization software to see which platforms deliver high satisfaction, strong presence, and effective omni-channel capabilities.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Here are the top picks (based on G2 Score):</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/insider/reviews"><strong>Insider</strong></a><strong>:</strong> 100 G2 Score; leads the category with a perfect satisfaction rating (100) and high market presence (99). Known for full-channel coverage and strong personalization across mobile apps, web, email and more.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/activecampaign/reviews"><strong>ActiveCampaign</strong></a><strong>: </strong>88 G2 Score; excellent for marketing-led teams looking for personalization across email, automation and web channels with a high satisfaction score (94).</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/moengage/reviews"><strong>MoEngage</strong></a><strong>:</strong> 75 G2 Score; supports web, mobile app and push personalization and is a strong contender for teams scaling beyond one channel.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/luigi-s-box/reviews"><strong>Luigi’s Box</strong></a><strong>:</strong> 73 G2 Score; focuses on on-site search, recommendations and content personalization, useful when you’re optimizing multiple touchpoints.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/contactpigeon/reviews"><strong>ContactPigeon</strong></a>: 73 G2 Score; built for e-commerce with multi-channel messaging (email, onsite, SMS) and personalization workflows that span visitor journey stages.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/edrone/reviews"><strong>edrone</strong></a><strong>:</strong> 73 G2 Score; designed for online retailers, including personalization across channels tied into CRM and marketing automation for multi-channel outreach.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/salesforce-marketing-cloud-personalization-formerly-interaction-studio/reviews"><strong>Salesforce Marketing Cloud Personalization (formerly Interaction Studio)</strong></a>: 73 G2 Score; aimed at enterprise teams, supports personalization across channels with deep CRM integration in the Salesforce ecosystem.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I picked these based on <strong>G2 satisfaction and market presence metrics</strong>, prioritizing platforms that support personalization <em>across channels</em> rather than just one touchpoint.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Also seeing mentions of <strong>Bloomreach</strong> and <strong>Dynamic Yield</strong> for large-scale enterprise personalization across many channels—anyone here with experience using those?</p>

##### Post Metadata
- Posted at: 5 months ago
- Author title: SaaS and Software Research
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Which personalization platform have you found actually helped your brand deliver consistent experiences across web, mobile, email and ads — and what was the biggest boost you saw (conversion, repeat purchase, engagement)?&lt;/p&gt;

##### Comment Metadata
- Posted at: 5 months ago
- Author title: SaaS and Software Research





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: almost 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: almost 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: almost 13 years ago
  - Comments: 4