Talkdesk Diskussionen

I've been using Talkdesk for over a year now. I think it is a great service usually and fairly easy to use, though Callbar doesn't like to always cooperate with my browser. Anyway, the new Live reporting tab is a disaster in my option. I'm usually good with change, but this page does not have... Mehr erfahren

As much as Talkdesk integration with Okta is straightforward it lacks user provisioning from Okta. SCIM-based would be preferred, but JIT could be a nice start.

For some reason Talkdesk does not have an online user community, which would allow TD customers to share the feedback. Also customers don't have a way to upvote on other customers feature requests. Any other modern cloud-based application should have a better way to collect customer feedback.

Talkdesk needs to introduce an unlimited calling plan. usage based billing plans are mostly legacy from cellphone carries.

Derzeit erlaubt die Rückruffunktion von Talkdesk dem Anrufer nicht, anzugeben, unter welcher Nummer er einen Rückruf erhalten möchte. Es scheint, als wäre diese Funktion hauptsächlich für den mobilen Benutzer konzipiert worden. Das Problem dabei ist, dass die anrufende Partei möglicherweise die... Mehr erfahren

We would like to see Talkdesk to get away from using CTI integrations with 3rd party apps which unfortunately relies on CallBar.

We've run into an issue when agents use Talkdesk CallBar application, Talkdesk Cloud back-end is not able to detect if there is an existing user session in progress. The error message we get from CallBar is a network connectivity. It does not state that the user is already logged in. The other... Mehr erfahren

We've run into an issue with TalkDesk related to the dependency on CallBar. The main use case for CallBar is it's ability to redirect the inbound calls to an external PSTN number as we would like to keep voice traffic outside of Citrix. It seems that CallBar was not designed to run in a... Mehr erfahren