Gladly
1,112 Bewertungen
- 1 Profile
- 9 Kategorien
Durchschnittliche Sternebewertung
4.7
Betreut Kunden seit
2014
Gladly Bewertungen
JS
Jyoti S.
A smarter way to handle customer conversations
My favorite thing about Gladly is how it keeps the entire customer history in one place instead of splitting everything into separate tickets. It helps agents give quicker and more personalized support because they can easily see past chats, emails, calls, and messages without any confusion. The platform also feels modern, simple to use, and makes teamwork much smoother.
RK
Ranjit K.
managing home care visits using gladly
Coordinating home visits means getting texts, calls, and emails from families all day long. I really appreciate that Gladly puts every single message about a patient into one simple feed. When a family member asks about a caregiver's schedule, my team can see their whole conversation history instantly without clicking around. The AI also handles the easy questions about our service areas automatically.
DP
Deepak P.
Keeps every customer conversation tracked without the chaos
Running a jewellery business means customers ask a lot of questions before they buy. They message about sizing, customization, metal type, delivery. With Gladly, every single conversation stays tied to that one customer. So when someone comes back three weeks later to place an order, I already know exactly what they liked, what they asked, and what we discussed. No starting from scratch every time.
Über
Was ist Gladly?
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures
Details
Gründungsjahr
2014
Webseite
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