Wellhub Bewertungen & Produktdetails

The versatility and the value. There are so many different benefits from health and wellness apps - tracking steps, monitoring calories, to a vareity of gyms all around the country. The best part is we will never pay for more than 50% of our employee headcount. Bewertung gesammelt von und auf G2.com gehostet.

It would be nice to have a direct customer service line to reach out to. I can only think of 1 time that it was needed and I was able to get what I needed but it took a few days for them to get back to me for something that could have been resolved with a quick call. Bewertung gesammelt von und auf G2.com gehostet.

That our employees can get "free" gym memberships Bewertung gesammelt von und auf G2.com gehostet.

That the majority of our monthly rate is a PEPM model in which we are charged for employees to simply get access to the system - but that access comes at no value to them unless we want to purchase a gym membership subsidy that can sign up for. So we are charged $4600 for essentially nothing. Then we are charged an additional $1600 a month for all of our employees to receive a "free" $11.99 membership at the basic level. However we have 500 employees, 230 subscribed and less than $100 who actively use the product. So the cost and ROI is not there - especially for the majority fo the costs which is the wellhub standard and gets you nothing. Bewertung gesammelt von und auf G2.com gehostet.

Easy access to gyms near you and tons of opportunity for wellness right in the app without having to leave your home Bewertung gesammelt von und auf G2.com gehostet.

Challenge feature has been in beta for 6+ months, we signed up with the understanding that this would be improved.We’ve rolled out a few challenges internally at Cage & Miles, and overall engagement is low. We’re getting consistent feedback that the current format isn’t very balanced or inclusive. For example, some users dominate through high-volume activities (like 100+ bike rides), while others miss out on points if their gym isn’t integrated with Wellhub. Are there any updates on when Challenges will move out of beta? Also, is there any roadmap for more inclusive formats like active minutes, intensity-based scoring, or other ways to level the playing field across different fitness types? Bewertung gesammelt von und auf G2.com gehostet.

I like that Wellhub provides the flexibility to try different gyms and studios at one tiered price, which is really convenient. There are multiple tiered options that suit different wellness routines and lifestyles, which is great. It also offers our employees access to wellness classes or gym sessions they love at a discounted price, providing more flexibility at the same cost. The initiative is fantastic because it reminds companies to focus on employees' mental wellbeing, helping them try new workouts and stay active, which I think is really important. Bewertung gesammelt von und auf G2.com gehostet.

I think the check-in process can be improved from a user experience. If you book a class and you forget to check in on the app, Wellhub freezes your account and users have to pay an extra fee on top of what they already pay monthly to unfreeze their account, just to be able to book classes again. Bewertung gesammelt von und auf G2.com gehostet.

Wellhub is one of our benefits that is best received by our employees - the value that they get from us covering the Gold plan is exponential compared to offering the same amount as a stipend (which is why we moved over in the first place). Not sure if it would be as meaningful of a benefit in smaller cities though. Bewertung gesammelt von und auf G2.com gehostet.

The UI/UX is fine at best and honestly could us a lot of improvements, but it works most of the time (which I guess should be the bare minimum but in years past it's been far worse).

The customer support is honestly really difficult to get ahold of remediation for any issues takes a while - we had some problems where users were being charged after being terminated but did not have access to the account to cancel and also weren't able to contact support. Bewertung gesammelt von und auf G2.com gehostet.

The product offering and range of different workouts. I also love the price offering and how easy it is to book. Bewertung gesammelt von und auf G2.com gehostet.

The product functionality could be better, better filtering options, distance measurements, and ability to adjust time zones correctly. I do not like that if I accidently forget to check in and provide proof, I dont get my points and it messes up my streak and shows up as a "no show". The ability to pull the invoice (and understand it) is painful as the admin. The support could improve from end to end. Bewertung gesammelt von und auf G2.com gehostet.

I love that any employee, regardless of geographical location, can utilize Wellhub, and they can adapt it to whatever fits their wellness journey. So if they're more into working out, they can use it for that. If they're more of a yogi or someone who likes to meditate, they can use it for meditation. Employees also have the opportunity to upgrade if they want more access to more resources. Bewertung gesammelt von und auf G2.com gehostet.

I think the app needs improvement. I personally had a hard time logging in and resetting my password. It's also confusing that I have to check-in on the app and at the workout class. I think they need to find a way to connect those two systems to make it a more seamless process. So the app and the app usage could use improvement. Bewertung gesammelt von und auf G2.com gehostet.

The best thing about Wellhub is the ability to offer a benefit to staff that allows them to try out new gyms and have access to a variety of workouts to stay fit in just one app. Bewertung gesammelt von und auf G2.com gehostet.

The unexpected price increases that happen every year. Staff often reach out asking why the increase. Also, when there are black outs with the app, participants are not notified so there are lots of questions. Bewertung gesammelt von und auf G2.com gehostet.

I love the access to various gyms and classes for myself! Our employee base really loves it as we subdize up to the basic tier and feel like it really encourages employee wellbeing. Bewertung gesammelt von und auf G2.com gehostet.

I think the customer support via robot is very frustrating. Sometimes I just need to connect quickly to a live person. I also sometimes feel like our account team doesn’t provide the strongest, hands on support. Bewertung gesammelt von und auf G2.com gehostet.

I really enjoy the flexibility of Wellhub, offering a variety of classes I can go to. I love that I can access fitness studios that typically cost about $300 a month for just $150, allowing me to explore different activities. This affordability and diversity in offerings feel fabulous to me, making Wellhub a pretty awesome choice. I'm also pleased with how easy and seamless the setup process was with no complaints there. Bewertung gesammelt von und auf G2.com gehostet.

The interface of the app can be a little clunky. Sometimes searching for classes for specific activities like Pilates or weightlifting can be a little challenging. Bewertung gesammelt von und auf G2.com gehostet.