# Best Utilities’ Customer Information System (CIS) - Page 3 *By [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)* The new generation of utilities’ customer information system (CIS) delivers more agile CIS, as opposed to legacy CIS, to better meet the needs of the modern consumer, optimize customer relationships, and provide flexible billing and invoicing capabilities. To qualify for inclusion in the Utilities (CIS) category, a product must: - Track customer use of electric, water, or gas - Gather customer information - Address utility meter-to-cash (M2C) processes - Offer customizable, or easy-to-update, means of collecting payment ## How Many Utilities’ Customer Information System (CIS) Products Does G2 Track? **Total Products under this Category:** 89 ### Category Stats (Jul 2026) - **Average Rating**: 4.39/5 The average rating of products in this category, based on all submitted ratings *Last updated: July 17, 2026* ## How Does G2 Rank Utilities’ Customer Information System (CIS) Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 0+ Authentic Reviews - 89+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Utilities’ Customer Information System (CIS) Is Best for Your Use Case? - **Best Free Software:** [SMART360](https://www.g2.com/products/smart360/reviews) --- **Sponsored** ### Document360 Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1503&secure%5Bchosen_at%5D=2026-07-17T11%3A51%3A59Z&secure%5Bdisplayable_resource_id%5D=1529&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=60129&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=60129&secure%5Bresource_id%5D=1503&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Futilities-customer-information-system-cis%3Fpage%3D4&secure%5Btoken%5D=e3786a43669bc3f43db0a0657ddf040974abf92e4a810d1ee35886a12c9a860e&secure%5Burl%5D=https%3A%2F%2Fdocument360.com%2F%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3DG2clicks&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Utilities’ Customer Information System (CIS) Products in 2026? ### 1. [Haulogy FLOW Energy Supply Operations Suite](https://www.g2.com/products/haulogy-flow-energy-supply-operations-suite/reviews) Haulogy FLOW is a modular, energy-native SaaS suite designed to automate and optimize the entire meter-to-cash journey for modern energy suppliers. Built specifically for complex regulatory environments, the platform enables electricity and gas providers to accelerate innovation while maintaining rigorous margin control. Key capabilities: - Agile offer creation: Rapidly launch standard and advanced offers (including PPAs, collective self-consumption, and personalized dynamic pricing) without custom IT development. - Automated billing & reporting: An intelligent billing engine that performs up to 300 automated checks per cycle, ensuring compliant electronic invoicing (Peppol) and automated regulatory reporting. - Market gateway: Seamlessly orchestrates over 40 standardized market exchanges with DSOs and national platforms through secure, automated web services. - Payment & analytics: Automates the complete cash collection cycle with bank reconciliation and provides real-time business indicators via a dedicated data warehouse. - Customer engagement: Provides a white-labeled web and mobile portal for prosumers and B2B/B2C clients to manage contracts and consumption independently. Haulogy FLOW combines operational mastery with high scalability, currently managing over 2.5 million delivery points for more than 70 public and private energy actors. **Who Is the Company Behind Haulogy FLOW Energy Supply Operations Suite?** - **Seller:** [Haulogy](https://www.g2.com/sellers/haulogy) - **Year Founded:** 2005 - **HQ Location:** Baulers, BE - **LinkedIn® Page:** https://www.linkedin.com/company/haulogy/ (143 employees on LinkedIn®) ### 2. [IMS Utility Billing](https://www.g2.com/products/ims-utility-billing/reviews) Utility Billing Made Easy and Affordable **Who Is the Company Behind IMS Utility Billing?** - **Seller:** [Information Management Services](https://www.g2.com/sellers/information-management-services) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 3. [Indra inCMS](https://www.g2.com/products/indra-incms/reviews) InCMS is an integrated, modular, system designed to support customer management for utilities. Its functional structure, rich, flexible and highly configurable, was designed to respond to the requirements of a constantly evolving dynamic market. **Who Is the Company Behind Indra inCMS?** - **Seller:** [Indra](https://www.g2.com/sellers/indra) - **HQ Location:** Alcobendas, Community of Madrid, Spain - **Twitter:** @IndraCompany (33,843 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/indra (38,053 employees on LinkedIn®) - **Ownership:** BME: IDR ### 4. [inHANCE](https://www.g2.com/products/inhance/reviews) inHANCE develops, sells, implements and supports CIS and financial system software for the utility industry. The company's easy-to-use, industry-leading solution supports essential features such as automation, e-billing, and AMR to help utilities streamline operations and dramatically improve customer service. **Who Is the Company Behind inHANCE?** - **Seller:** [inHANCE](https://www.g2.com/sellers/inhance) - **Year Founded:** 1976 - **HQ Location:** Tyler, US - **LinkedIn® Page:** https://www.linkedin.com/company/inhance-utilities-solutions/ (8 employees on LinkedIn®) ### 5. [LOCIS Utility Billing](https://www.g2.com/products/locis-utility-billing/reviews) The ability to generate utility bills, record payments, issue refund checks, and perform a variety of utility management functions for multiple user defined services **Who Is the Company Behind LOCIS Utility Billing?** - **Seller:** [LOCIS](https://www.g2.com/sellers/locis) - **HQ Location:** Joliet, US - **LinkedIn® Page:** http://www.linkedin.com/company/locis-inc (7 employees on LinkedIn®) ### 6. [MECOMS Customer Management](https://www.g2.com/products/mecoms-customer-management/reviews) With its Customer Management modules, MECOMS offers a full Customer Information System (CIS). It provides functionality to create products and to sell them to customers in the form of contracts. MECOMS offers several methods to bill customers for the commodities they use, and also takes care of credit management to process payments and deal with late or non-paying customers. **Who Is the Company Behind MECOMS Customer Management?** - **Seller:** [Ferranti Computer Systems](https://www.g2.com/sellers/ferranti-computer-systems) - **Year Founded:** 1976 - **HQ Location:** Antwerp, BE - **Twitter:** @MECOMS (228 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ferranti-computer-systems (194 employees on LinkedIn®) ### 7. [Municipal Finance Systems](https://www.g2.com/products/municipal-finance-systems/reviews) Core Finance such as General Ledger, Account Payable, Accounts Receivable, and Cash Receipting. **Who Is the Company Behind Municipal Finance Systems?** - **Seller:** [Dallas Data Systems](https://www.g2.com/sellers/dallas-data-systems-a7ea666c-04df-4177-9f9f-a34d6163d238) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 8. [NorthStar CIS](https://www.g2.com/products/northstar-cis/reviews) No two communities are alike, and yours has its own people, culture, and history, making it a unique and special place to live. And just like your community, your billing structure is unique, so using a one-solution-fits-all software won’t provide an exceptional customer service experience. NorthStar works with over 200 small- to medium-sized utilities, each with its own billing strategy, and our software flexes and scales to provide exceptional customer experiences from town to town. Your staff will have everything it needs for a consistent, seamless customer experience, all at a fraction of the price of a big utility’s software. With over 45 years of empowering utilities, customer service is at the heart of everything we do. **Who Is the Company Behind NorthStar CIS?** - **Seller:** [NorthStar](https://www.g2.com/sellers/northstar) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) - **Ownership:** NYSE: SQSP ### 9. [Olix365](https://www.g2.com/products/olix365/reviews) Olix365 (An Alphavima Product) is a cloud-based ERP solution designed specifically for utility companies to streamline operations and improve efficiency. It integrates various business processes including finance, procurement, work order management, inventory, human resources, and asset management into a single platform. With seamless integrations, modular architecture, and real-time analytics, Olix365 enhances decision-making and compliance with regulatory standards. It supports cloud and on-premise deployment options, allowing companies to scale effortlessly while reducing IT complexity. **Who Is the Company Behind Olix365?** - **Seller:** [Olix365](https://www.g2.com/sellers/olix365) - **HQ Location:** Mississauga, CA - **LinkedIn® Page:** https://www.linkedin.com/showcase/olix365 (2 employees on LinkedIn®) ### 10. [OneGovERP](https://www.g2.com/products/onegoverp/reviews) OneGovERP is a cloud-based government ERP solution designed specifically to meet the needs of the public sector. Our integrated financial and human capital management (HCM) solution combines the strengths of Microsoft D365 Finance and UKG’s industry-leading HCM to deliver an end-to-end ERP solution that is easy to implement and maintain. **Who Is the Company Behind OneGovERP?** - **Seller:** [Rock Solid](https://www.g2.com/sellers/rock-solid) - **HQ Location:** Denver, Colorado, United States - **LinkedIn® Page:** https://www.linkedin.com/company/granicusinc/ (1,553 employees on LinkedIn®) ### 11. [OpenOne CIS](https://www.g2.com/products/openone-cis/reviews) OpenOne CIS is a web-based system that combines all your Financials and Human Resources, Customer Information and Billing, Outage Management, and ESRI-based GIS applications into a single fully integrated enterprise system, accessed through Synergy, a corporate information portal, for todays Utilities electric, water, propane, environmental, etc. **Who Is the Company Behind OpenOne CIS?** - **Seller:** [ATS](https://www.g2.com/sellers/ats) - **Year Founded:** 1976 - **HQ Location:** Atlanta, US - **LinkedIn® Page:** https://www.linkedin.com/company/meridiancoop/ (399 employees on LinkedIn®) ### 12. [Orbit CMB](https://www.g2.com/products/orbit-cmb/reviews) The Orbit Customer Management and Billing system is your central repository for all customer data. In addition to names and addresses, Orbit CMB enables you to track customer usage, billing rates, service orders, sales taxes, collections, messages and notes, sales histories and more. **Who Is the Company Behind Orbit CMB?** - **Seller:** [Central Service Association](https://www.g2.com/sellers/central-service-association) - **Year Founded:** 1937 - **HQ Location:** Tupelo, US - **LinkedIn® Page:** https://www.linkedin.com/company/central-service-association (122 employees on LinkedIn®) ### 13. [Powercode](https://www.g2.com/products/powercode/reviews) Powercode is a comprehensive software solution tailored for Wireless Internet Service Providers (WISPs, offering an integrated platform to manage various operational aspects efficiently. Designed with over 15 years of industry experience, Powercode streamlines processes such as billing, customer management, network monitoring, and scheduling, enabling WISPs to build and maintain robust networks while enhancing customer satisfaction. Key Features and Functionality: - Billing: Facilitates the management of recurring services, one-time charges, referral credits, and self-expiring discounts, ensuring accurate and flexible billing processes. - Elevation Profile: Allows prequalification of customer locations to optimize network deployment and reduce unnecessary expenditures. - Network Monitoring: Provides real-time performance statistics, enabling proactive identification and resolution of network issues before they impact customers. - Customer Portal: Empowers customers to manage their accounts, pay bills, and submit support tickets, enhancing user engagement and satisfaction. - Provisioning: Offers a network-agnostic method for provisioning services through the Powercode BMU or Procera Networks Real-Time Enforcement device. - Scheduling: Enables the creation and management of schedules for installers and service technicians on daily, weekly, or monthly bases. - Inventory Management: Tracks and manages equipment across customer locations, network sites, warehouses, and service vehicles, ensuring efficient resource utilization. - Ticketing: Routes customer inquiries from various channels into a unified, multi-user support platform for streamlined issue resolution. - Reporting: Provides access to over 60 built-in reports and supports custom report creation, offering valuable insights into business operations. Primary Value and Solutions Provided: Powercode addresses the complex needs of WISPs by consolidating essential operational functions into a single, user-friendly platform. By automating and integrating tasks such as billing, network monitoring, and customer support, Powercode reduces administrative overhead, enhances operational efficiency, and improves service delivery. This comprehensive approach allows WISPs to focus on expanding their networks and delivering high-quality internet services to their customers. **Who Is the Company Behind Powercode?** - **Seller:** [PowerCode](https://www.g2.com/sellers/powercode) - **Year Founded:** 2002 - **HQ Location:** Random Lake, US - **LinkedIn® Page:** http://www.linkedin.com/company/powercode (19 employees on LinkedIn®) ### 14. [PROS Airline Revenue Optimization](https://www.g2.com/products/pros-airline-revenue-optimization/reviews) RevenuePRO is a cloud-based solution, enables airlines to realize incremental revenue and profit by improving forecast accuracy, enhancing the ability to manage and synchronize availability, and optimizing group sales. **Who Is the Company Behind PROS Airline Revenue Optimization?** - **Seller:** [PROS](https://www.g2.com/sellers/pros) - **Year Founded:** 1985 - **HQ Location:** Houston, Texas - **Twitter:** @PROS_Inc (4,772 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10620/ (2,649 employees on LinkedIn®) - **Ownership:** NYSE:PRO ### 15. [PUBLIQ Utility Billing](https://www.g2.com/products/publiq-utility-billing/reviews) PUBLIQ® Software’s Utility Billing application is efficient, easy-to-use, and helps manage utilities of any size. Conveniently maintain water, gas, and electric billing, while handling every aspect of management, from billing and one-time charges to complicated demand calculations. **Who Is the Company Behind PUBLIQ Utility Billing?** - **Seller:** [PUBLIQ Software](https://www.g2.com/sellers/publiq-software) - **Year Founded:** 1974 - **HQ Location:** Spartanburg, US - **LinkedIn® Page:** https://www.linkedin.com/company/publiq-software/ (8 employees on LinkedIn®) ### 16. [QuickServe Suite](https://www.g2.com/products/quickserve-suite/reviews) QuickServe™ suite is the software solution for municipal government operations. C **Who Is the Company Behind QuickServe Suite?** - **Seller:** [Progressive Solutions](https://www.g2.com/sellers/progressive-solutions) - **HQ Location:** Alexandria, US - **LinkedIn® Page:** http://www.linkedin.com/company/pregresiv-solutions (1 employees on LinkedIn®) ### 17. [Revenue Intelligence](https://www.g2.com/products/choice-energy-intelligence-revenue-intelligence/reviews) A comprehensive platform of integrated Apps that covers the main aspects related to revenue protection in utilities – fight frauds and theft of electricity, gas or water, non-payment and bad-debt management. **Who Is the Company Behind Revenue Intelligence?** - **Seller:** [Choice - Energy Intelligence](https://www.g2.com/sellers/choice-energy-intelligence) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 18. [Sequoyah Water/Utility Management](https://www.g2.com/products/sequoyah-water-utility-management/reviews) Sequoyah Software & Consulting, Inc. is a supplier of computer software and consulting services for utility districts and general business. **Who Is the Company Behind Sequoyah Water/Utility Management?** - **Seller:** [ssci](https://www.g2.com/sellers/ssci) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 19. [Skybill](https://www.g2.com/products/skybill/reviews) Skybill webshop is an online marketplace of ready-to-use IT solutions. Skybill's main specialization is billing, loan management and debt recovery solutions as well as additional integrated web portals for client use. Solutions can be used separately or with full scale ERP. They also handle server infrastructure, server licenses, backups and maintenance. Customers pay just for the amount they use (user count, and entered invoices). **Who Is the Company Behind Skybill?** - **Seller:** [Skybill](https://www.g2.com/sellers/skybill) - **Year Founded:** 2014 - **HQ Location:** Riga, LV - **Twitter:** @InfoSkybill (8 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/skybill (17 employees on LinkedIn®) ### 20. [SmartCDR](https://www.g2.com/products/smartcdr/reviews) Billing platform for usage records and recurring fees. Provisioning, accounting, and customer portal for SatCom services **Who Is the Company Behind SmartCDR?** - **Seller:** [BusinessFusion](https://www.g2.com/sellers/businessfusion) - **Year Founded:** 2005 - **HQ Location:** Bellevue, US - **LinkedIn® Page:** https://www.linkedin.com/company/businessfusion/about/ (1 employees on LinkedIn®) ### 21. [SmartFusion](https://www.g2.com/products/smartfusion/reviews) With Harris SmartFusion software you receive an easy-to-use, proven product that follows industry standards. This fully integrated software suite increases your organizations productivity and allows you to be more accessible to your most valuable resources, your employees, and citizens. **Who Is the Company Behind SmartFusion?** - **Seller:** [Harris Local Government](https://www.g2.com/sellers/harris-local-government) - **Year Founded:** 1976 - **HQ Location:** Niagara Falls, US - **LinkedIn® Page:** https://www.linkedin.com/company/harrislocalgov (42 employees on LinkedIn®) ### 22. [SOFTWater](https://www.g2.com/products/softwater/reviews) SOFTWater is a utility billing for small to medium-sized utilities. **Who Is the Company Behind SOFTWater?** - **Seller:** [Intedata Systems](https://www.g2.com/sellers/intedata-systems) - **HQ Location:** Mountain Home, AR - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 23. [SpryCIS](https://www.g2.com/products/sprycis/reviews) SpryPoint helps utilities leverage the technological advances of the last decade. We believe that efficient business processes are at the core of customer satisfaction and operational effectiveness. SpryPoint delivers a SaaS platform of enterprise solutions designed to help utilities improve both customer service and operations. SpryPoint provides Smart Solutions for Smart Utilities. **Who Is the Company Behind SpryCIS?** - **Seller:** [SpryPoint](https://www.g2.com/sellers/sprypoint) - **Year Founded:** 2011 - **HQ Location:** Charlottetown, CA - **Twitter:** @SpryPoint (60 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/sprypoint (228 employees on LinkedIn®) ### 24. [TCTechnology MIMS](https://www.g2.com/products/tctechnology-mims/reviews) MIMS (mobile information management system) provides utility field workers with a single integrated application. **Who Is the Company Behind TCTechnology MIMS?** - **Seller:** [Tctechnology](https://www.g2.com/sellers/tctechnology) - **Year Founded:** 2003 - **HQ Location:** Centennial, Colorado, United States - **LinkedIn® Page:** https://www.linkedin.com/company/ssp-innovations-llc (238 employees on LinkedIn®) ### 25. [TEAM Sigma Utility Bill Management](https://www.g2.com/products/team-sigma-utility-bill-management/reviews) We have been designing and building energy pricing, billing and bill validation solutions for more than 20 years, during which time we have obtained unique knowledge, skills and technical capability to deliver, industry leading, bill validation and error detection software. **Who Is the Company Behind TEAM Sigma Utility Bill Management?** - **Seller:** [Database Systems](https://www.g2.com/sellers/database-systems) - **Year Founded:** 1985 - **HQ Location:** Milton Keynes, GB - **LinkedIn® Page:** https://www.linkedin.com/company/energy-auditing-agency-limited/ (62 employees on LinkedIn®) ## What Is Utilities’ Customer Information System (CIS)? [Utilities Software](https://www.g2.com/categories/utilities)