# Best Utilities’ Customer Information System (CIS) - Page 6

*By [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)*


The new generation of utilities’ customer information system (CIS) delivers more agile CIS, as opposed to legacy CIS, to better meet the needs of the modern consumer, optimize customer relationships, and provide flexible billing and invoicing capabilities.

To qualify for inclusion in the Utilities (CIS) category, a product must:

- Track customer use of electric, water, or gas
- Gather customer information
- Address utility meter-to-cash (M2C) processes
- Offer customizable, or easy-to-update, means of collecting payment







## How Many Utilities’ Customer Information System (CIS) Products Does G2 Track?
**Total Products under this Category:** 89

### Category Stats (Jul 2026)
- **Average Rating**: 4.39/5 The average rating of products in this category, based on all submitted ratings

*Last updated: July 18, 2026*


## How Does G2 Rank Utilities’ Customer Information System (CIS) Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 0+ Authentic Reviews
- 89+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Utilities’ Customer Information System (CIS) Is Best for Your Use Case?

- **Best Free Software:** [SMART360](https://www.g2.com/products/smart360/reviews)


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## What Is Utilities’ Customer Information System (CIS)?

[Utilities Software](https://www.g2.com/categories/utilities)