# Best Utilities’ Customer Information System (CIS) - Page 4 *By [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)* The new generation of utilities’ customer information system (CIS) delivers more agile CIS, as opposed to legacy CIS, to better meet the needs of the modern consumer, optimize customer relationships, and provide flexible billing and invoicing capabilities. To qualify for inclusion in the Utilities (CIS) category, a product must: - Track customer use of electric, water, or gas - Gather customer information - Address utility meter-to-cash (M2C) processes - Offer customizable, or easy-to-update, means of collecting payment ## How Many Utilities’ Customer Information System (CIS) Products Does G2 Track? **Total Products under this Category:** 89 ### Category Stats (Jul 2026) - **Average Rating**: 4.39/5 The average rating of products in this category, based on all submitted ratings *Last updated: July 17, 2026* ## How Does G2 Rank Utilities’ Customer Information System (CIS) Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 0+ Authentic Reviews - 89+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Utilities’ Customer Information System (CIS) Is Best for Your Use Case? - **Best Free Software:** [SMART360](https://www.g2.com/products/smart360/reviews) ## What Are the Top-Rated Utilities’ Customer Information System (CIS) Products in 2026? ### 1. [Ubillity](https://www.g2.com/products/ubillity/reviews) Utility Billing Management System helps municipalities, local government and non-profits reduce costs and improve service through a highly scalable and affordable billing management software. **Who Is the Company Behind Ubillity?** - **Seller:** [Software Systems](https://www.g2.com/sellers/software-systems) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 2. [UMAX 365](https://www.g2.com/products/umax-365/reviews) UMAX 365 is a connected, flexible customer information system built for today's utilities on Microsoft Dynamics 365. **Who Is the Company Behind UMAX 365?** - **Seller:** [Itineris](https://www.g2.com/sellers/itineris) - **Year Founded:** 2003 - **HQ Location:** Ghent, Flemish Region, Belgium - **Twitter:** @ITINERIS_NET (428 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/itineris (518 employees on LinkedIn®) ### 3. [UMS - Utility Management System](https://www.g2.com/products/ums-utility-management-system/reviews) CUSI delivers Customer Information Systems, Utility Billing, Customer Web Portals, Accounting, and Work Asset Management worldwide. CUSI develops, implements, and supports a comprehensive line of technology solutions for managing the operational requirements of utilities and local governments. Today over 1100 water, sewer, gas, electric, and waste management companies utilize CUSI's Windows, SQL, and .Net applications to fulfill their operational needs. **Who Is the Company Behind UMS - Utility Management System?** - **Seller:** [Continental Utility Solutions](https://www.g2.com/sellers/continental-utility-solutions) - **Year Founded:** 1984 - **HQ Location:** Jonesboro, US - **LinkedIn® Page:** https://www.linkedin.com/company/continental-utility-solutions-inc. (78 employees on LinkedIn®) ### 4. [UtilAbility](https://www.g2.com/products/utilability/reviews) UtilAbility is a Windows based utility billing software package that was developed with you in mind. **Who Is the Company Behind UtilAbility?** - **Seller:** [Cogitate](https://www.g2.com/sellers/cogitate) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 5. [Utility4U Platform](https://www.g2.com/products/utility4u-platform/reviews) Utility4U is the most comprehensive pre-configured utility business platform available. It is an extreme accelerator—designed specifically to put digitalization in reach for all utilities. It encompasses all key Customer Information System (CIS), Enterprise Resource Planning (ERP) and Enterprise Asset Management (EAM) functionality, including utility practices for customer service, asset and work management and financial processes and regulatory reporting. Utility4U incorporates these modules in a pre-configured manner, leveraging proven industry enhancements and workflows, embedded analytics and standards-based integration approaches, which decreases implementation costs and risks. It is built on SAP®, the technology of choice among the world’s largest utilities, by the utility process experts at Utegration. **Who Is the Company Behind Utility4U Platform?** - **Seller:** [Utegration](https://www.g2.com/sellers/utegration) - **Year Founded:** 2008 - **HQ Location:** Teaneck, New Jersey, United States - **LinkedIn® Page:** https://www.linkedin.com/company/cognizant (343,318 employees on LinkedIn®) ### 6. [Utility Billing Software](https://www.g2.com/products/utility-billing-software/reviews) Our goal at Creative Technologies is to deliver our customers with a full featured, reliable utility billing solution with world-class service and support **Who Is the Company Behind Utility Billing Software?** - **Seller:** [Creative Technologies](https://www.g2.com/sellers/creative-technologies) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 7. [UtilityExplorer](https://www.g2.com/products/utilityexplorer/reviews) UtilityExplorer was developed with the end-user in mind for flexibility, ease of use combined with powerful reporting capabilities. **Who Is the Company Behind UtilityExplorer?** - **Seller:** [Progressive Solutions](https://www.g2.com/sellers/progressive-solutions) - **HQ Location:** Alexandria, US - **LinkedIn® Page:** http://www.linkedin.com/company/pregresiv-solutions (1 employees on LinkedIn®) ### 8. [Utility Software Services](https://www.g2.com/products/utility-software-services/reviews) Empowering energy retailers to maximise their potential. We provide front of house and back of house SaaS-based solutions to optimise your business. **Who Is the Company Behind Utility Software Services?** - **Seller:** [Utility Software Services](https://www.g2.com/sellers/utility-software-services) - **Year Founded:** 2014 - **HQ Location:** Hawthorn East, AU - **LinkedIn® Page:** https://www.linkedin.com/company/utility-software-services/ (6 employees on LinkedIn®) ### 9. [Utility Star](https://www.g2.com/products/utility-star/reviews) Cloud-based billing system that is designed to meet the needs of big utility companies **Who Is the Company Behind Utility Star?** - **Seller:** [Able Software](https://www.g2.com/sellers/able-software) - **Year Founded:** 1995 - **HQ Location:** N/A - **Twitter:** @ablesoftware (5 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/able-software-inc/ (6 employees on LinkedIn®) ### 10. [Visual Intelligence Portfolio](https://www.g2.com/products/visual-intelligence-portfolio/reviews) SSI's Visual Intelligence Portfolio (VIP) software is cloud-based financial ERP software for local governments, utility companies, public libraries, parks, and special districts. It includes accounting, budgeting, payroll & HR, utility billing, AP automation, talent management, and employee self-service software. SSI's VIP software is completely integrated with a grid-based design. SSI also has award-winning customer support. The majority of tickets are resolved in under 4 hours from when they were submitted. Software Consultants have real-world accounting and local government experience to be able to help customers more effectively. Software Solutions, Inc. (SSI) was founded in 1978 in Lebanon, OH and became completely employee-owned in 2004. Its offices have since moved to Dayton, OH. It serves hundreds of public organizations in the United States, including Ohio, Kentucky, Indiana, Tennessee, Missouri, Wyoming, Minnesota, Nebraska, and more. Because SSI is 100% employee-owned, all staff have a vested interest in the success and retention of clients. That's why its VIP software and customer support are so robust. Beavercreek Township, OH says, "I feel like you can do anything in the software. It covers all bases. It's very user-friendly. You can customize it. You can find pretty much whatever you need in there." City of Butler, IN notes: “I highly recommend Software Solutions Their response time is very quick, they are easy to work with and they pay close attention to our needs as an Indiana customer and our requirements to The State Board of Accounts.” Georgetown Municipal Water and Sewer, KY has this to say: “With VIP we have found that training new employees is easier. The system is more intuitive and has a tremendous amount of information available from one screen. The ability to go to any period and print reports means we no longer have stacks of paper to file at the end of every cycle.  The active links allow us to drill down and through to every associated record, making fact-finding and problem-solving much faster and more accurate.” When you switch to VIP, you are getting a partner in your success. **Who Is the Company Behind Visual Intelligence Portfolio?** - **Seller:** [Software Solutions](https://www.g2.com/sellers/software-solutions) - **Year Founded:** 1978 - **HQ Location:** Dayton, US - **Twitter:** @SSISoftware (161 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/www-mysoftwaresolutions-com (48 employees on LinkedIn®) ### 11. [VXcis](https://www.g2.com/products/vxcis/reviews) VXcis is a robust, user-friendly, and highly configurable CIS designed from the ground up on a stable infrastructure. Refined for the unique needs of mid-sized utilities, this customer information system offers seamless integration with additional systems, including digital customer engagement, finance, mobile work management, GIS, assets, and more. This enhanced software as a service (SaaS) ensures regular updates and a predictable total cost of ownership. **Who Is the Company Behind VXcis?** - **Seller:** [VertexOne](https://www.g2.com/sellers/vertexone) - **HQ Location:** Dallas, US - **Twitter:** @vertexgroup (1,310 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/vertex-one/ (749 employees on LinkedIn®) ### 12. [VXretail](https://www.g2.com/products/vxretail/reviews) Deeply rooted in providing effective outcomes in today's competitive energy marketplace, VXretail is a billing and customer information system (CIS) for clients in the deregulated energy industry. The VXretail platform has processed transactions for more than 7,000,000 meters per month and is PCI- and SOC-compliant. VXretail supports various billing methods, like dual and consolidated billing. Within the consolidated billing method, VXretail has strong support for Utility Bill Ready, Utility Rate Ready and Marketer Bill Ready scenarios. **Who Is the Company Behind VXretail?** - **Seller:** [VertexOne](https://www.g2.com/sellers/vertexone) - **HQ Location:** Dallas, US - **Twitter:** @vertexgroup (1,310 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/vertex-one/ (749 employees on LinkedIn®) ### 13. [WMTC Utility Billing System](https://www.g2.com/products/wmtc-utility-billing-system/reviews) The WMTC Utility Billing System, developed by White Mountain Technology and Consulting, LLC, is a comprehensive software solution designed to streamline utility billing and customer management processes. Tailored for utility companies of varying sizes, this system offers a user-friendly interface that simplifies complex billing operations, ensuring accuracy and efficiency. With over 35 years of experience in the industry, White Mountain Technology and Consulting provides a product that is both reliable and adaptable to the unique needs of each client. Key Features and Functionality: - Utility Billing Solutions: Efficiently manages billing processes for utilities, accommodating both large and small-scale operations. - Customer Tracking: Maintains detailed records of customer interactions and billing histories, enhancing service quality. - Work Order Dispatch: Facilitates the assignment and tracking of work orders, improving operational workflow. - Project Tracking: Monitors the progress and costs of various projects, ensuring timely completion and budget adherence. - Electronic Filing Cabinet: Provides a digital repository for documents, promoting organized and paperless record-keeping. - GASB Compliant Fund Accounting: Ensures adherence to Governmental Accounting Standards Board regulations, maintaining financial integrity. - Payroll Management: Handles payroll processes efficiently, ensuring accurate and timely employee compensation. - Inventory Management: Manages inventory levels and tracking, optimizing resource utilization. - Web Services/GIS Integration: Offers web-based services and Geographic Information System integration for enhanced data analysis and accessibility. Primary Value and Solutions Provided: The WMTC Utility Billing System addresses the critical need for an efficient, accurate, and customizable billing solution in the utility sector. By automating and integrating various operational processes, it reduces manual errors, saves time, and enhances customer satisfaction. The system's adaptability allows it to cater to both large utilities billing over two million dollars monthly and smaller entities billing under a thousand dollars, all using the same robust software design. With a commitment to exceptional service, including 24/7 support and personalized assistance, White Mountain Technology and Consulting ensures that clients receive a solution that not only meets their current needs but also evolves with their future requirements. **Who Is the Company Behind WMTC Utility Billing System?** - **Seller:** [White Mountain Technology](https://www.g2.com/sellers/white-mountain-technology) - **HQ Location:** Longmont, us - **LinkedIn® Page:** http://www.linkedin.com/company/white-mountain-technology-and-consulting-llc (1 employees on LinkedIn®) ### 14. [Workhorse Utility Billing](https://www.g2.com/products/workhorse-utility-billing/reviews) MUNICIPAL ACCOUNTING, UTILITY BILLING, MUNICIPAL PAYROLL, SPECIAL ASSESSMENTS, UTILITY INVENTORY, FIXED ASSET INFORMATION MANAGEMENT **Who Is the Company Behind Workhorse Utility Billing?** - **Seller:** [Workhorse Software](https://www.g2.com/sellers/workhorse-software) - **Year Founded:** 1984 - **HQ Location:** Wausau, US - **LinkedIn® Page:** https://www.linkedin.com/company/workhorse-software-services-inc/ (4 employees on LinkedIn®) ## What Is Utilities’ Customer Information System (CIS)? [Utilities Software](https://www.g2.com/categories/utilities)