Speech Analytics Software Resources

Thanks for your question, Roselyn! You can use your metadata to search for calls with the same phone number, same customer, or other parameters that are unique identifier for the specific call you're searching for.

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Global Media Fabric (GMF) capabilities are being delivered in phases. Phase 1 was released in October 2021. The next phase is rolling out to our global regions starting June 29, 2022. However, the Cape Town region is not part of this initial rollout. At this time we are targeting late July for Cape Town availability, with the caveat this date could change. Our weekly release notes, ideas portal and community site are the best resources to watch for release notifications.

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Hi Carlos. We publish our product roadmap in the Aha portal which all customers can access in real-time via their Aha accounts. We also conduct quarterly roadmap webinars where we dive deep into specific topics. All customers and partners are invited to these webinars. Upcoming product roadmap webinars are scheduled for Wednesday, July 21, 2022 and Wednesday, October 19, 2022.

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