# How does Laivly compare to platforms like Genesys Cloud CX, Talkdesk, or NICE CXone?

We're evaluating a few CX platforms right now. If you've used Laivly alongside Genesys, Talkdesk, or NICE CXone, I'd love to hear how they compare in day-to-day use.

##### Post Metadata
- Posted at: 11 days ago
- Net upvotes: 1


## Comments
### Comment 1

Genesys Cloud CX, Talkdesk, and NICE CXone are platforms many contact centers already run their interactions on: routing, telephony, ticketing. Laivly isn’t a replacement for that. It’s the AI infrastructure that runs on top of it, and the AI doing the work at the same time. Sidd functions as a robust agent assist, as well as an autonomous AI agent for end-to-end resolution. But it also acts as the orchestrator that bridges what you’re running now with whatever comes next, so as the technology changes or your priorities shift, those capabilities move, adjust, or expand instead of forcing a new deployment from scratch. Most AI tools solve one problem and stall when that’s no longer enough. Sidd is built to keep doing the work and keep evolving at the same time. Because it operates at the interface level instead of through APIs, all of this extends to systems your CCaaS platform doesn’t natively reach—including legacy or homegrown tools—without ripping out what’s already running your operation.

##### Comment Metadata
- Posted at: 9 days ago




## Related Product
[Laivly](https://www.g2.com/products/laivly/reviews)

## Related Category
[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4