# What is Laivly doing to improve transcription accuracy?

Transcription quality is important for our workflows. Has anyone noticed improvements over time, or can share how accurate Laivly has been in real conversations?

##### Post Metadata
- Posted at: 11 days ago
- Net upvotes: 1


## Comments
### Comment 1

Transcription is an area that does come up in our reviews. We treat it as core product work, not a support queue ticket. We continuously retrain and tune the models behind Sidd’s transcription, with a particular focus on accents, dialects, and edge cases like alphanumeric identifiers, the most common gaps flagged by users. Sidd is also built with a human-in-the-loop model, so agents stay able to review and adjust what’s captured rather than depending on the transcript alone. If a specific accent, language, or use case is causing repeated issues for your team, your Laivly account team can prioritize it. That’s the kind of input that has shaped past accuracy updates.

##### Comment Metadata
- Posted at: 9 days ago




## Related Product
[Laivly](https://www.g2.com/products/laivly/reviews)

## Related Category
[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

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