Speech Analytics Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Speech Analytics Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Speech Analytics Software Articles
What Is Voice Recognition? Types, Features, and Systems
Building voice-enabled systems undergoes many testing stages.
by Shreya Mattoo
Speech Analytics Software Glossary Terms
Speech Analytics Software Discussions
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Question on: NiCE CXone
Does NICE also do direct phone lines to each person?Is this also an option on NICE? When customers call sometimes, they ask for a specific person.
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No, it does not. At least as far as my experience goes, when customers call my number back, it goes to a random person. I wish we had this feature, though!
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Question on: Ozonetel
How to add / change IVR options from admin login?If I would want to configure the IVR setup, or need to change the audio file, how do I achieve the same?
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We can enable the IVR module to the client account.
Admin can choose from the drop down menu. Easy to create an IVR flow and map them to the campaign when needed.
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You should raise the request to the customer support team they will generate a ticket for you then you'll be able to change IVR.
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Question on: NiCE CXone
Is there any way to improve audio quality when using the Salesforce widget?When I use the Salesforce widget i am getting really poor audio quality and either the customers or i have a hard time hearing or being heard.
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It could be your headset. I have often found that if I am using a good quality headset, that my audio quality is better. Also check your internet connection. Restarting your computer sometimes helps, as well.
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Speech Analytics Software Reports
Mid-Market Grid® Report for Speech Analytics
Spring 2026
G2 Report: Grid® Report
Grid® Report for Speech Analytics
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Speech Analytics
Spring 2026
G2 Report: Grid® Report
Momentum Grid® Report for Speech Analytics
Spring 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Speech Analytics
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Speech Analytics
Winter 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Speech Analytics
Winter 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Speech Analytics
Winter 2026
G2 Report: Grid® Report
Grid® Report for Speech Analytics
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Speech Analytics
Winter 2026
G2 Report: Momentum Grid® Report


