Shared Inbox Software Resources

Kayako's inbox plan that starts at $15/agent gives you a help desk with email ticketing, a knowledge base, live chat for your website, help center and mobile apps and the ability to provide support across Facebook and Twitter. Visit us at www.kayako.com for more plans, features, and pricing options

Yes, you can use Messenger to offer support in multiple languages. Kayako's localization features let you choose which language your team and your customers will see. You have the option to change the default language for your Kayako, as well as enable more than one language for your team and customers to choose from.

If you've ever talked with someone at Front, it's likely you've heard some if not all of these terms. Since Front brings a new approach to email management, naturally, there is some new lingo to go along with it. Here is what we mean when we talk about: Channel A channel is any communication 'channel' you manage within Front. This can be an email address, Twilio phone number, Twitter, Facebook Messenger, etc. Each of these modes of communication represents a channel within Front. Folder A folder is an organizational space where you can organize emails into. You can create rules that auto-route emails into a folder or have your team manually move messages into one. Because folders do not have any channels in them, they do not receive any inbound messages. Inbox An inbox is also an organizational space, the difference being that an inbox has a channel or multiple channels in them and a folder has none. For instance, when you add your support@ email address to Front, we'll create an inbox for that channel. Because an inbox can hold multiple channels, you can also add your bugs@ and info@ email addresses into that inbox.