Shared Inbox Software Resources
Discussions and Reports to expand your knowledge on Shared Inbox Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find discussions from users like you and reports from industry data.
Shared Inbox Software Discussions
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Question on: Kayako
How much does Kayako cost?
Pricing
Looking to learn more ways to better my self
0
Question on: Kayako
had any one used reporting with kayako
Its been 2 months I am trying to understand how reports work here and its been more than an hour their tech support is trying to generate one report I don't think these reports are meant for ceo -- you might need one programmer for this.
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from Kayako. Luckily, we have various pre-made dashboards for you to see and visualise your metrics. Drop us a line - support@kayako.com - and we'll help you out.
We never found the Reports usable either. Since the data is in SQL we wrote our own reports engine. (I should note we also have tons of automated messages from our monitoring tools that come in to different departments that are for information only, so for any report we run, we usually want to filter those out.)
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Question on: Helprace
Does anyone use Helprace strictly as a forum?
Currently most communities are run by dedicated forum software, but since Helprace is a support software, I was wondering if anyone used it as a forum software only?
It's possible to use Helprace as a forum without the primary idea to help customer. If there are no support staff on it, there may be less incentive to use this forum as a support tool.
It's possible to use Helprace as a forum without the primary idea to help customer. If there are no support staff on it, there may be less incentive to use this forum as a support tool.
Shared Inbox Software Reports
Mid-Market Grid® Report for Shared Inbox
Fall 2026
G2 Report: Grid® Report
Grid® Report for Shared Inbox
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Shared Inbox
Fall 2026
G2 Report: Grid® Report
Momentum Grid® Report for Shared Inbox
Fall 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Shared Inbox
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Shared Inbox
Summer 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Shared Inbox
Summer 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Shared Inbox
Summer 2026
G2 Report: Grid® Report
Grid® Report for Shared Inbox
Summer 2026
G2 Report: Grid® Report
Momentum Grid® Report for Shared Inbox
Summer 2026
G2 Report: Momentum Grid® Report