Fusion Connect: Modern Connectivity and Communications Solutions
Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee.
Average Rating: 4.3/5.0
Total Reviews: 70
How Do G2 Users Rate Fusion Connect: Modern Connectivity and Communications Solutions?
- Ease of Use: 8.6/10 (Category avg: 8.8/10)
- Ease of Admin: 8.4/10 (Category avg: 8.8/10)
- Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.7/10)
- Quality of Support: 8.7/10 (Category avg: 8.6/10)
Who Is the Company Behind Fusion Connect: Modern Connectivity and Communications Solutions?
- Seller: Fusion Connect
- Company Website:
- Year Founded: 2003
- HQ Location: Atlanta, Georgia, United States
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Twitter: @FusionConnectSM
1,114 Twitter followers -
LinkedIn® Page: www.linkedin.com
1,621 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Non-Profit Organization Management, Restaurants
- Company Size: 36% Small, 34% Medium
What Do G2 Reviewers Say About Fusion Connect: Modern Connectivity and Communications Solutions?
AI-generated summary from verified user reviews
Pros
- Users value the urgent and responsive support from Fusion Connect, enhancing their connectivity experience significantly.
- Users value the responsive tech support from Fusion Connect, ensuring quick communication and effective assistance during critical needs.
- Users appreciate the ease of use with Fusion Connect, enjoying seamless transitions and simplified account management.
- Users value the reliable connectivity provided by Fusion Connect, enhancing efficiency and support throughout their operations.
- Users appreciate the excellent customer service and quick response times from the Fusion Connect team.
Cons
- Users have experienced billing issues with Fusion, though improvements have made recent experiences smoother and more efficient.
- Users struggle with poor customer support, noting slow ticket resolutions and disconnected communication between teams.
- Users find the complex processes within Fusion Connect cumbersome, impacting user experience and requiring frequent support assistance.
- Users face connection issues that complicate installation and resolution during outages, often involving multiple underlying carriers.
- Users often find customer service lacks depth with canned responses and slow issue resolution, impacting overall satisfaction.
What Are Recent G2 Reviews of Fusion Connect: Modern Connectivity and Communications Solutions?
"Reliable Connectivity, Strong Support, and Flexible Solutions"
Rating: 4.5/5.0 stars
— Verified User in Internet
"Streamlined Connectivity with User-Friendly Tools"
Rating: 4.0/5.0 stars
— Purna C.

