Remote Support Software Resources
Articles, Discussions, and Reports to expand your knowledge on Remote Support Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.
Remote Support Software Articles
What Is Remote Support? How It Helps Solve IT Problems
Few things are as frustrating as being just hours away from a deadline and having your technology betray you.
by Mara Calvello
Remote Support Software Discussions
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Question on: Syncro
What is Synchro software used for?What is Synchro software used for?
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Its a RMM and PSA tools used by managed service providers and/or internal IT teams
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Syncro. It’s an extremely useful and versatile platform, for the everyday MSP. Allows companies to manage clients, their assets, inventories, etc all from a central platform. RMM, etc.
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It helps me manage my customers computer assets, track support tickets and send invoices to the customers that I provide IT support to.
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Question on: Datto RMM
What is datto RMM used for?What is datto RMM used for?
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We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation.
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datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to monitor resource usage (HDD, SSD, RAM, Processor) and antivirus clients.
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Question on: RealVNC
What is VNC software used for?What is VNC software used for?
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What is VNC used for? The answer too often is "remote access". Which it shouldn't be used for. It should be used "inside" of an organization/network to get around from place to place, but it should not be allowed access in or out of secure boundaries. For access in/out of secure boundaries you should use other products.
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Remote Support Software Reports
Mid-Market Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Spring 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Winter 2026
G2 Report: Momentum Grid® Report

