Remote Support Software Resources
Articles, Discussions, and Reports to expand your knowledge on Remote Support Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.
Remote Support Software Articles
What Is Remote Support? How It Helps Solve IT Problems
Few things are as frustrating as being just hours away from a deadline and having your technology betray you.
by Mara Calvello
Remote Support Software Discussions
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Question on: Remote Monitoring and Management
What is atera software?
What is atera software?
Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional Services Automation) in a single all-encompassing platform.
On the RMM side, we offer Remote Access, remote connections, remote CMD, Powershell, Registry Editing, software and patch management, file editing and many more, and on the PSA side, we have Ticketing, Billing, Customer Portals, Plenty of reports, etc.
If you are an IT pro of any kind, who needs endpoint monitoring and management, for a client, or inside the company, you can sign up for a free 30 day trial and test everything we have to offer, with no credit card required.
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Question on: RemotePC
What does remote PC do?
What does remote PC do?
It allows a person to log on to any number of remote computers which have been set up to allow such logins. The price of the services varies based on the number of computers you wish to access.
There are a few different ways to utilize the software. I will give you the way that I do. I have a number of "server" type systems at home, a handful of computers at work that I service, and a number of family members who need assistance quite often. In most cases, I have unattended access set up so I can access the systems without someone accepting on the other end. For most of my family members, I just have the quick run version so it's not always running. They just give me the code to connect. I've used a handful of other paid and free programs, but for the cost and what's included, it wins hands down for me.
It allows you to access a computer remotely. Similar to VPN. So you can access a work or home computer as an example from a laptop at the beach or an iPhone anywhere in the world. Enjoy.
I use Remote PC to connect to my desktop from my laptop. It works whether I am in a different country or just a different room in my house. I have used similar programs for years - Remote PC is fast and keeps the connection until you log out.
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Question on: ScreenConnect
What does ConnectWise control do?
What does ConnectWise control do?
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work
Remote Support Software Reports
Mid-Market Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Fall 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Summer 2026
G2 Report: Momentum Grid® Report