Remote Support Software Resources
Articles, Discussions, and Reports to expand your knowledge on Remote Support Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.
Remote Support Software Articles
What Is Remote Support? How It Helps Solve IT Problems
Few things are as frustrating as being just hours away from a deadline and having your technology betray you.
by Mara Calvello
Remote Support Software Discussions
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Question on: NinjaOne
Do you provide the same level of functionality for MacOS as you do for Windows?Are all the features discussed in your page/documentation compatible with Mac computers?
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Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they are more limited on things they can do script wise and whatnot. Also, you have to set many Apple security settings to make things like remote access and monitoring work for Ninja, but once you do that, it works well with Mac. As well or better than any other service I've tried.
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They are in the process of adding full Mac integration. Basic services like AV, Splashtop support and some monitoring work, properly.
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Question on: RealVNC
Is there a way to show just one screen on the Android app and then go between the two instead of both showing at one time?Just trying to more easily see my screens on the phone as I have it hooked to two monitors. Is there any way to make that a little better experience or to somehow fit to window instead of moving all over the place?
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Hi Josh, the multi-monitor feature is only available on desktop at the moment. You can read more about it here. Hope that helps! https://help.realvnc.com/hc/en-us/articles/360006483577-Switching-between-multiple-monitors-
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Question on: Addigy
How do I activate root user over Addigy's terminal?Need to activate a root user over Addigy's terminal
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sudo su
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Addigy has a script you can run to add an SSH user as root under a specific username (AddigySSH) but you could always adapt the script to create a user with the credentials you want.
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Comment deleted by user.
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Remote Support Software Reports
Mid-Market Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Spring 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Winter 2026
G2 Report: Momentum Grid® Report

