Remote Support Software Resources
Articles, Discussions, and Reports to expand your knowledge on Remote Support Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.
Remote Support Software Articles
What Is Remote Support? How It Helps Solve IT Problems
Few things are as frustrating as being just hours away from a deadline and having your technology betray you.
by Mara Calvello
Remote Support Software Discussions
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Question on: TeamViewer
If my computer shuts down, how do I relaunch TeamViewer?I love using TeamViewer, but if for any reason, my computer shuts down (lost power, software updates, etc), I can't get use it. Could I relaunch Team Viewer automatically on set up? or turn my computer on remotely? or even if my computer falls asleep, I cannot user TeamViewer. Can i change a setting or something?
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You can set Teamviewer to launch as as service so its available as soon as the OS is booted and ready to log in, but there is nothing in TeamViewer that would allow you to physically turn on a computer.
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Question on: Zoho Assist
Is there an app that runs where I ca connect with my account without using browser.Easy connect option???
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Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and then download the Desktop App for Technicians.
Let me know if you require further assistance.
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Question on: Addigy
1. How to automate a package that requires full disk access to complete the installation.Distributing BitDefender is at least a two step process 1. install the package 2. allow BitDefender Full Disk Access
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Create a configuration profile granting full disk access using the team identifier
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Hi Norman!
It's Giancarlo from Addigy Support; I'd like to help you answer how to properly install BitDefender in as seamless a way as possible for your end-users to stay secure and not get bombarded with prompts along the way.
Leaving you and your admins (and the security team) at peace.
For installing the package, you can reference: https://support.addigy.com/support/solutions/articles/8000042895-creating-custom-software
For creating your PPPC Payload to handle "Full Disk Access," you can reference: https://support.addigy.com/support/solutions/articles/8000079248-creating-and-deploying-a-pppc-payload
However, the best resource for you is our Addigy Support team. Please feel free to email them at support@addigy.com with your request so they can guide you with making these PPPC payloads and installing your .pkg.
We're happy to help :)
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Remote Support Software Reports
Mid-Market Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Spring 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Winter 2026
G2 Report: Momentum Grid® Report
