Remote Support Software Resources
Articles, Discussions, and Reports to expand your knowledge on Remote Support Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.
Remote Support Software Articles
What Is Remote Support? How It Helps Solve IT Problems
Few things are as frustrating as being just hours away from a deadline and having your technology betray you.
by Mara Calvello
Remote Support Software Discussions
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Question on: Splashtop Remote Support
IOS version?Need IOS.
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iOS device needs to have iOS11 or newer
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Question on: RealVNC
How can I automatically start VNC Server on a Mac to enable remote login after restart?Using MacOS Mojave. I'm unable to remote back in after restarting my mac. Is there a way to allow VNC Server to start up automatically after a restart?
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This has been driving me crazy since around when you posted this question originally. In case you never figured it out, or others find this post (it was the second result on Google for my search) I finally realized that my problem was having VNC Server in the User Login Items in System Preferences. Yep. See, when you launch RealVNC's VNC Server, it automatically starts as a Service -- which I finally realized means it launches automatically, *without* having to be in the Login Items list. So adding the app itself to Login Items specifically calls the details/options interface, which of course requires a password, because it's now a system level process! The problem is that doing so prevents the Service itself from loading. I hope this helps someone because it's been driving me crazy for literally years.
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Yes. Once installed it can be configured to always on, running in the background. Regardless of intentional or unintentional restart, the VNC server will be running once the computer is back online.
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Great! How exactly do I do that?
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Question on: TeamViewer
Can you call using TeamViewer?Is it possible to explain something as you demonstrate how it is done using TeamViewer? I am relatively new and we usually call.
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Yes, you can use the video call feature.
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Yes. You can use the video calll feature. Here is a link that explains the feature. https://community.teamviewer.com/t5/Community-Blog/TeamViewer-Video-Calls-Easily-Be-Closer-to-Anyone/ba-p/4964
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Yes, You can use it.
For Video Calls Refer to :
https://community.teamviewer.com/t5/Community-Blog/TeamViewer-Video-Calls-Easily-Be-Closer-to-Anyone/ba-p/4964
Or Video of it On Youtube :
https://www.youtube.com/watch?v=pI9TM90rNBM
For Voice Call Refer to :
https://community.teamviewer.com/t5/General-Questions/Communicate-via-microphone-headset-instead-of-by-phone/td-p/4630
OR
https://community.teamviewer.com/t5/General-Questions/Chat-voice-via-Teamviewer/td-p/43317
You can use the community site for other queries as well.
I hope your doubt has been resolved.
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Remote Support Software Reports
Mid-Market Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Spring 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Winter 2026
G2 Report: Momentum Grid® Report
