Remote Support Software Resources
Articles, Discussions, and Reports to expand your knowledge on Remote Support Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.
Remote Support Software Articles
What Is Remote Support? How It Helps Solve IT Problems
Few things are as frustrating as being just hours away from a deadline and having your technology betray you.
by Mara Calvello
Remote Support Software Discussions
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Question on: Zoho Assist
Is there an app that runs where I ca connect with my account without using browser.
Easy connect option???
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and then download the Desktop App for Technicians.
Let me know if you require further assistance.
Comment deleted by user.
Comment deleted by user.
0
Question on: Addigy
1. How to automate a package that requires full disk access to complete the installation.
Distributing BitDefender is at least a two step process 1. install the package 2. allow BitDefender Full Disk Access
Create a configuration profile granting full disk access using the team identifier
Hi Norman!
It's Giancarlo from Addigy Support; I'd like to help you answer how to properly install BitDefender in as seamless a way as possible for your end-users to stay secure and not get bombarded with prompts along the way.
Leaving you and your admins (and the security team) at peace.
For installing the package, you can reference: https://support.addigy.com/support/solutions/articles/8000042895-creating-custom-software
For creating your PPPC Payload to handle "Full Disk Access," you can reference: https://support.addigy.com/support/solutions/articles/8000079248-creating-and-deploying-a-pppc-payload
However, the best resource for you is our Addigy Support team. Please feel free to email them at support@addigy.com with your request so they can guide you with making these PPPC payloads and installing your .pkg.
We're happy to help :)
0
Question on: NinjaOne
Do you provide the same level of functionality for MacOS as you do for Windows?
Are all the features discussed in your page/documentation compatible with Mac computers?
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they are more limited on things they can do script wise and whatnot. Also, you have to set many Apple security settings to make things like remote access and monitoring work for Ninja, but once you do that, it works well with Mac. As well or better than any other service I've tried.
They are in the process of adding full Mac integration. Basic services like AV, Splashtop support and some monitoring work, properly.
Remote Support Software Reports
Mid-Market Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Fall 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Summer 2026
G2 Report: Momentum Grid® Report