Remote Support Software Resources
Articles, Discussions, and Reports to expand your knowledge on Remote Support Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.
Remote Support Software Articles
What Is Remote Support? How It Helps Solve IT Problems
Few things are as frustrating as being just hours away from a deadline and having your technology betray you.
by Mara Calvello
Remote Support Software Discussions
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Question on: NinjaOne
When will SNMP monitoring be improved?I need to monitor our APC UPS systems.
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Not specific to the actual question but to the need specified- APC has software that will find and monitor all the systems with a visual, and will send alerts based upon profiles setup by you or canned. Its far more robust than simple SNMP monitoring through RMM, though that can have a place.
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Question on: Zoho Assist
The lag time to connect is REALLY slow. Anything I can do to improve that?Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I had a discussion with Zoho R&D team and this is not something you can improve by changing your settings. Let's speak honestly; Zoho Assist have some slight performance issues, but I am still 100% pleased with this product because of it extremely low price if you compare with other business solutions such as Team Viewer, GoToAssist, etc. I can definitely live with some lower performance if the cost remains lower by 75% like it is. Have a great day!
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Hi Cindy,
I'm with Simon on that, some times it can be laggy, but I get that with TV and Goto as well, also n-able.
Setting adjustment can help, when really bad.
Hope that helps some what.
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"I'd assume the "lag" is due to server capacity and location neither of which are under the end user's control." related Zoho Assist
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The only lag I've ever gotten is the lag it takes to connect to the remote machine. But once connected, I've never experienced a lag. Perhaps look into speeding up your connection?
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@Lisa Thompson, I am on a full Gigabit (duplex) fiber line at both work and home and it doesn't improve the connection delay, it have nothing to do with internet speed. It's more a matter on how Zoho Assist are designed and first of all, the remote computer owner have a slight delay (like 5 seconds) to cancel/block the incoming connection. So just this slight rejection delay is also part of the overall connection delay.
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I have had similar experiences with Lisa T.
It might take a few seconds to connect but once connected, there are no issues and everything works properly.
I am using Bell Fibe Gigabyte internet speed with multiple users on the internet and everything seems to work great!
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I have never had an issue.
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Question on: ScreenConnect
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?I would like to switch my current ScreenConnect installation to ConnectWise's Automate without losing the Access lists, and security settings that we have setup. How can I do this?
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Yes you can, you need to speak with your account executive.
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Remote Support Software Reports
Mid-Market Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Spring 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Winter 2026
G2 Report: Momentum Grid® Report
